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Returns, Exchanges, Cancellation and Refund Policy

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Quality Water Treatment is committed to 100% customer satisfaction.  If you are unsatisfied for any reason, you may return your purchase within 60 days of the ship date.

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Our refund policy is eligible for 60 days from the time of your ship date.

    • Refunds or exchanges will not be accepted after the 60 days.
    • Items are subject to a 30% restocking fee and shipping costs are non-refundable.
    • If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue.
    • Opened items or installed items may not be eligible.
    • Berkey® products are warrantied by manufacturer. Returns are not accepted.

    Warranty Information

    Simple Return / Exchange Process:

    To return or exchange a purchase, simply email or call us with your order information to receive your return authorization and shipping instructions.
    • If item is defective or damaged in shipping, we will issue a pre-paid return shipping label. In all other cases, buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice.

    To be eligible for a return, your item must be:
      • unused, in the same condition that you received it,
      • in the original packaging, and
      • include proof or purchase.
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    Types of goods that are exempt from being returned:
    Hazardous materials, flammable liquids, gases and all commercial equipment of are not eligible to be returned or exchanged.


    Cancellation Policy 

    You can cancel your order for any item provided that the order has not entered the shipping process subject to a 6% cancellation fee.

    To request a cancellation of your order please contact customer service immediately at 866.278.4130.

      • If the item you want to cancel has already entered the shipping process, it cannot be cancelled by you or by our customer service department.
      • Any order cancelled prior to shipment will be charged a 6% cancellation fee. A cancellation fee is due because products are built and pre-programmed by our team members for your specific order. 

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    Shipping

    To return your product, please contact Quality Water Treatment by emailing us.
    We will supply you with a RMA number and a ship to address.
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    Shipping Fees:
    • You will be responsible for paying for the shipping costs for returning your item. 
    • Total Refund Amount will have the applicable shipping costs of the item to you deducted from your total refund. Shipping costs are non-refundable.
    • Refused deliveries or returned orders will be charged a 30% restock fee plus original and returned shipping costs.
    Depending on where you live, the time it may take for your returned or exchanged product to reach you may vary.
    If you are shipping an item over $75, we recommend using a traceable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
    NOTE: Please do not send your purchase back to the manufacturer. We will provide you the appropriate shipping address.


    Refund Processing

    Once your return is received and inspected, we will immediately email whether your refund has been approved or rejected.

    If your refund is approved, we will credit your refund amount directly back to your debit/credit card or original method of payment. Please allow 3 to 7 days.

    Late or missing refunds (if applicable)
    1. If you have not received a refund, please re-check your bank or credit card account. Your bank or credit card company may hold the refund for some time before your refund is officially processed and posted to your account.
    2. If there is no record or processing from your bank or credit card, please email us to review.

     

    Exchanges

    If applicable, we only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us your request.


    If you have questions on these policies, please contact us.

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