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Returns, Exchanges, Cancellation and Refund Policy

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Quality Water Treatment is committed to 100% customer satisfaction.  If you are unsatisfied for any reason, you may return your purchase within 6 Months of the ship date.

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Quality Water Treatment (“Company”) guarantees that your new water conditioner is built of quality material and workmanship. When properly installed and maintained, it will give years of trouble free service. 

We invite you to try these products for six (6) months; subsequently you’re free to return the product if you’re not satisfied for a full, 100% refund minus original shipping cost and a 25% restocking fee. However, return shipping cost and packaging of the system is the responsibility of the customer. Guarantee excludes special orders, commercial systems, Media, Consumables, and test kits.

Because We believe you purchased the system to get good quality water and we want that for you as well. Quality Water Treatment will require you to give us the opportunity to troubleshoot and do any testing necessary to rectify any possible issues with the systems performance with you before a return is authorized

 

 



    Related Topics:

    Warranty & Guarantee Information

    Shipping Policy

    Email:  help@qualitywatertreatment.com

     


    General Refund Policy:

    Our refund policy is eligible for 6 Months from the time of your ship date. 

    We accept, within six (6) months, the return of all SoftPro and Fleck brand items in their original condition for a full refund excluding special orders, commercial systems, Media, Consumables, and test kits.  

    • Shipping charges are not refundable- return shipping charges will be borne by the customer and Quality Water Treatment has the right to charge a 25% restock fee for all returned items.
    • Customer is responsible for return packaging and shipping, Quality Water Treatment recommends that customer insures packages for original value in case of damage during shipping. Quality Water Treatment is not responsible for systems returned damaged and will not refund damaged or missing items

    • If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue.

    • EXCEPTIONS: The following products are excluded from this policy: For Berkey®, Kangen, Aqua Ionizer, Alkaviva, Tyent products, returns to us are not accepted. These products are warranted by the manufactures of the products and not by Quality Water Treatment Inc. The manufacturer will handle warranty issues directly with you. We can help get you in contact.

      Email:  help@qualitywatertreatment.com

       



      Simple Return / Exchange Process:

      Contact customer support if you receive a faulty item and wish to replace it with the same type of item. You will receive a prepaid return label from customer support to finalize the return process. A new shipment will be sent to you once we confirm the return of the faulty item.

      If you are interested in another product and would like to exchange an item for it, please return the original item per our return policy then go ahead to place a new order for the product you desire. Please note that you can place a new order immediately without waiting for us to receive the original item.

         
        Types of goods that are exempt from being returned:
        Hazardous materials, flammable liquids, gases and all commercial equipment of are not eligible to be returned or exchanged.


        Cancellation Policy 

        You can cancel your order for any item provided that the order has not entered the shipping process subject to a 6% cancellation fee.

        To request a cancellation of your order please contact customer service immediately at (866) 278-4130.

          • If the item you want to cancel has already entered the shipping process, it cannot be cancelled by you or by our customer service department.
          • Any order cancelled prior to shipment will be charged a 6% cancellation fee. A cancellation fee is due because products are built and pre-programmed by our team members for your specific order. 

        .


        Shipping

        To return your product, please contact Quality Water Treatment by emailing us.
        We will supply you with a RMA number and a ship to address.
        .
        Shipping Fees:
        • You will be responsible for paying for the shipping costs for returning your item. 
        • Total Refund Amount will have the applicable shipping costs of the item to you deducted from your total refund. Shipping costs are non-refundable.
        • Refused deliveries or returned orders will be charged a 30% restock fee plus original and returned shipping costs.
        Depending on where you live, the time it may take for your returned or exchanged product to reach you may vary.
        Shipping Insurance: If you are shipping an item over $75, we highly recommend using a traceable shipping service and purchasing shipping insurance. We do not guarantee that we will receive your returned item. The customer is responsible for any lost shipments or shipping damage.
        NOTE: Please do not send your purchase back to the manufacturer. We will provide you the appropriate shipping address.


        Refund Processing

        Once your return is received and inspected, we will immediately email whether your refund has been approved or rejected.

        If your refund is approved, we will credit your refund amount directly back to your debit/credit card or original method of payment. Please allow 3 to 7 days.

        Late or missing refunds (if applicable)
        1. If you have not received a refund, please re-check your bank or credit card account. Your bank or credit card company may hold the refund for some time before your refund is officially processed and posted to your account.
        2. If there is no record or processing from your bank or credit card, please email us to review.

        Exchanges

        If applicable, we only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us your request.


        Product Returns Shipping Packing Guide

        If returning a water softener or other filter, please see the appropriate guide. If you have questions or need clarification, please let our team know.

        All returns must have an approved RMA.


        WHOLE HOUSE CARBON FILTER

         

        CAUTION – VERY HEAVY: Use caution and a partner to maneuverer the filter unit. The filter tank will be very heavy. The filter unit with wet carbon media will weigh 100 lbs (with no water).

        Must Remove Carbon Media: Returns are only accepted with an empty tank. (Tank with damp carbon media will weigh 100 lbs.)

        Multiple Shipments: This will require 2 shipping boxes.

        1. Turn off the water supply.
        2. Open the nearest faucet to drain the existing water from the pipes.
        3. Set the bypass valve to “Bypass”.
          1. If other water treatment are connected, please set those bypass valves to “Bypass”.
        4. Disconnect the inlet and outlet plumbing from this bypass valve.
        5. Remove the valve from the tank.
        6. Remove the carbon filter media.
          • Use a wet vacuum to remove the water and carbon media from the tank.
          • Gradually remove the distribution riser tube (white pipe) from the tank.
            • Be gentle to not damage the filter cone at the bottom of the distribution riser tube.
          • Continue to remove all water and carbon media from the tank.
            • Properly dispose of the carbon media in the trash.
        7. Rinse out the tank and tank threads with water.
        8. Rinse off the valve and distribution riser tube.
        9. Place the distribution riser tube inside of the tank.
          • Tape the top of the tank to keep the tube inside.
        10. Package the unit.
          1. Bypass valve: Properly bubble wrap the valve and place into a shipping box.
            • Valves should never ship installed on the tank.
            • Include any quick-connect hoses provided.
          2. Tank: Properly bubble wrap the tank and place into a shipping box.
            • Leave the tank jacket on the tank, if provided.
        11. Send to shipper.
          • Get shipping insurance for the value of the product.
          • RMA #: Put the RMA # in the label notes and inside of the boxes.

         

         


        SALT-FREE WATER CONDITIONER

        CAUTION – VERY HEAVY: Use caution and a partner to maneuverer the water conditioner unit. The filled tank will be very heavy (~100+ lbs). Without water, the tank with media should weigh <50 lbs.

        Must Collect Media: Returns are only accepted with all media in the tank. This media is over $400+ and it must all be returned to receive full credit.

        Spill Cap: We will mail a tank spill cap to you for shipping.

        Multiple Shipments: This will require 2 shipping boxes.

         

        1. Turn off the water supply.
        2. Open the nearest faucet to drain the existing water from the pipes.
        3. Set the bypass valve to “Bypass”.
          • If other water treatment are connected, please set those bypass valves to “Bypass”.
        4. Disconnect the inlet and outlet plumbing from this bypass valve.
        5. Remove the valve from the tank.
        6. Remove the distribution riser tube (white pipe) from the tank.
          • Be gentle to not damage the filter cone at the bottom of the distribution riser tube.
        7. Drain the water from the tank.
          • Screen the top of the tank hole. Wrap a new pair of clean leggings or cheese cloth over the top of the tank. This will be used to capture the media in the tank.
          • Lay a tarp on the ground to protect the tank.
          • Using two (2) people, slowly tilt the tank down to start draining the tank water.
            • Be sure to keep the screen over the tank hole to capture all media within the tank.
          • Continue to tilt the tank down to empty all the tank water.
          • Afterwards, stand the tank back upright.
        8. Remove the screen and re-install the distribution riser tube inside of the tank.
          • Gently slide the tube through the media until tube top is about level with the tank threads.
        9. Install the tank spill cap. This will keep the media and distribution riser tube in the tank.
          • Be sure the tank threads are clear prior to installing the spill cap.
        10. Rinse off the bypass valve.
        11. Package the unit.
          • Bypass valve: Properly bubble wrap the valve and place into a shipping box.
            • Valves should never ship installed on the tank.
            • Include any quick-connect hoses provided.
          • Tank: Properly bubble wrap the tank and place into a shipping box.
            • Leave the tank jacket on the tank, if provided.
        12. Send to shipper.
          • Get shipping insurance for the value of the product.
          • RMA #. Put the RMA # in the label notes and inside of the boxes.

         


        WATER SOFTENER

        CAUTION – VERY HEAVY: Use caution and a partner to maneuverer the water conditioner unit. The filled tank will be very heavy (100+ lbs). The tank with media only should weigh <50 lbs.

        Must Collect Media: Returns are only accepted with all media in the tank. This media must all be returned to receive credit.

        Spill Cap: We will mail a tank spill cap to you for shipping.

        Multiple Shipments: This will require 2 shipping boxes.

         

        1. Turn off the water supply.
        2. Open the nearest faucet to drain the existing water from the pipes.
        3. Set the bypass valve to “Bypass”.
          1. If other water treatment are connected, please set those bypass valves to “Bypass”.
        4. Disconnect the inlet and outlet plumbing from this bypass valve.
        5. Remove the bypass valve from the control valve.
        6. Disconnect the drain line and the brine line from the control valve.
        7. Remove the control valve from the tank.
          1. Remove the upper basket cone from the control valve, if applicable.
        8. Remove the distribution riser tube (white pipe) from the tank.
          1. Be gentle to not damage the filter cone at the bottom of the distribution riser tube.
        9. Drain the water from the tank.
          1. Screen the top of the tank hole. Wrap a new pair of clean leggings or cheese cloth over the top of the tank. This will be used to capture the media in the tank.
          2. Lay a tarp on the ground to protect the tank.
          3. Using two (2) people, slowly tilt the tank down to start draining the tank water.
            1. Be sure to keep the screen over the tank hole to capture all media within the tank.
          4. Continue to tilt the tank down to empty all the tank water.
        10. Remove the screen and re-install the distribution riser tube inside of the tank.
          1. Gently slide the tube through the media until tube top is about level with the tank threads.
        11. Install the tank spill cap. This will keep the media and distribution riser tube in the tank.
          1. Be sure the tank threads are clear prior to installing the spill cap.
        12. Rinse off the bypass valve.
        13. Prepare the brine tank for shipping.
          1. Remove the brine line from the brine well in the brine tank.
          2. Remove any salt or potassium from the tank.
          3. Drain the water from the tank.
          4. Rinse out the brine tank and well.
          5. Dry off any excess water.
        14. Package the unit.
          • Control and Bypass valve: Properly bubble wrap each valve separately and place into a brine tank for shipping.
            • Valves should never ship installed on the tank.
            • Include any quick-connect hoses provided.
          • Brine Tank:
            • Place the tank lid on.
          • Properly bubble wrap the tank and place into a shipping box.
          • Tank: Properly bubble wrap the tank and place into a shipping box.
            • Leave the tank jacket on the tank, if provided.
        15. Send to shipper.
          1. Get shipping insurance for the value of the product.
          2. RMA #
            • Put the RMA # in the label notes and inside of the boxes.

         


        IRON & PH NUETRALIZER FILTERS

        CAUTION – VERY HEAVY: Use caution and a partner to maneuverer the filter unit. The filter tank will be very heavy (100+ lbs).

        Must Remove Media: Returns are only accepted with an empty tank.

        Multiple Shipments: This will require 2 shipping boxes.

         

        1. Turn off the water supply.
        2. Open the nearest faucet to drain the existing water from the pipes.
        3. Set the bypass valve to “Bypass”.
          1. If other water treatment are connected, please set those bypass valves to “Bypass”.
        4. Disconnect the inlet and outlet plumbing from this bypass valve.
        5. Remove the bypass valve from the control valve.
        6. Disconnect the drain line from the control valve.
        7. Remove the control valve from the tank.
        8. Remove the filter media.
          1. Use a wet vacuum to remove the water and carbon media from the tank.
          2. Gradually remove the distribution riser tube (white pipe) from the tank.
            1. Be gentle to not damage the filter cone at the bottom of the distribution riser tube.
          3. Continue to remove all water and media from the tank.
            1. Properly dispose of the media in the trash.
        9. Rinse out the tank and tank threads with water.
        10. Rinse off the bypass valve and distribution riser tube.
        11. Place the distribution riser tube inside of the tank.
          1. Tape the top of the tank to keep the tube inside.
        12. Package the unit.
          1. Control and Bypass valve: Properly bubble wrap each valve separately and place into a shipping box.
            1. Valves should never ship installed on the tank.
            2. Include any quick-connect hoses provided.
          2. Tank: Properly bubble wrap the tank and place into a shipping box.
            1. Leave the tank jacket on the tank, if provided.
        13. Send to shipper.
          1. Get shipping insurance for the value of the product.
          2. RMA #
            1. Put the RMA # in the label notes and inside of the boxes.

         

         

         


        If you have questions on these policies, please contact us.

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