City of Stockton

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What is needed to show at the water on briefly so I can smooth an empty house or do some preservation? The town will installation a transient account for 2 weeks that requires a $15 provider fee and a $forty deposit. The water and sewer prices can be deducted from the deposit after the account is closed. I actually have an account with the town already. What is required to establish an additional account at every other address? If your cutting-edge account has a perfect pay records for the most recent 365 days, you can set up additional bills with just a $15 service price and can be billed to the new account. If you do not meet this standards, a $15 carrier price and a deposit that is appropriate for the type of account may be required (residential - $seventy five, small commercial - $100, massive industrial - varies). I had a leak, can I get an adjustment on my invoice? The metropolis will make adjustments for water or sewer charges when a leak happens. Please take into account, although, that residential clients are charged a maximum of 10,000 gallons for sewer carrier. Any reduction in sewer payments could be very small for residential customers. Does the city make exceptions in complication instances? The metropolis will work with any consumer this is experiencing issue paying. We can supply payment extensions and provide payment plans, up to a few months. In no case are charges decreased or eliminated for difficulty reasons. I want service, but have a antisocial invoice from an vintage account. How do I set up service? Pay the overdue quantity and a deposit of two times the amount of the regular deposit. My carrier was disconnected for non-price. What is required to re-establish service? Pay the late amount, a $35 reconnect rate. Service can be became again on the identical day if payment is acquired earlier than three p.M. If price is received after 3 p.M., carrier can be turned back on the next commercial enterprise day. My provider become finaled for non-payment. What is needed to re-set up carrier? After carrier has been disconnected for non-charge, we wait 7 days to very last the account. If the account has a deposit, it's miles implemented to the final bill. To re-establish carrier, the antique account have to be paid in complete, plus a $35 reconnect fee, and a deposit that is two times the regular deposit. Can I flip off the water again on myself? Only metropolis personnel is permitted to show provider back on. Tampering with a meter may want to purpose damage to the gate valve or meter. Also, turning a meter on without authorization is taken into consideration theft of service. Why turned into I now not notified in man or woman earlier than my service became disconnected? If your charge is not acquired with the aid of the due date, a disconnect note is mailed indicating the amount this is due and the date of provider disconnection. This is the most effective notification you may acquire. Our meter workforce is told to disconnect carrier and go away the assets. They aren't allowed to collect fee within the discipline nor are they legal to barter phrases to re-set up provider. I will no longer be able to pay my software invoice earlier than the disconnect date. What need to I do? A request for an extension need to be submitted in writing by way of mail to: (City of Conroe Utility Billing Department, three hundred West Davis, Conroe, TX 77301); or e-mail to utilitybilling@cityofconroe.Org This email deal with is being covered from spambots. You need JavaScript enabled to view it ; or fax to 936-522-3178; the request have to be submitted by way of the close of the business day at the reduce off observe. I paid my invoice so why did I receive a disconnect observe? We both obtained your fee after the the due date or we did not receive price at all. Contact the Utility Billing Department at 936-522-3170 or utilitybilling@cityofconroe.Org This e-mail deal with is being protected from spambots. You want JavaScript enabled to view it to make sure your price turned into acquired. This is the simplest disconnect observe you may acquire. Why was I asked to convey my hire agreement or domestic buy contract with me to set up service? If the preceding occupant of the belongings had carrier terminated for non-charge, we want to ensure that you are the new occupant and aren't answerable for the high-quality debt. Does the city pay hobby on my deposit? The city does now not pay hobby on deposits. Most deposits are $seventy five and any hobby earned would be minimal while you deduct the cost to manipulate this system. When will I get my deposit back? Your deposit can be refunded to you on one ofactivities. First, if you preserve a great pay records for twelve consecutive months, the town will mail you a check in the quantity of your deposit. Second, if you cancel provider with the town, your deposit can be implemented to any unpaid stability. The last quantity will be mailed to the fowarding deal with that you supply us. Why is my invoice so excessive this month? 1) Irrigation, 2. A trade inside the quantity of people living within the household, 3. A leak inside the plumbing system, fixture, or water appliance, four. Incorrect settings for your irrigation control field. Are there methods to preserve water? Yes. The city has facts on the way to conserve water at your own home or enterprise. Using much less water lowers your monthly invoice and delays the want for the city to spend budget on additional water production and distribution facilities. For more water conservation facts click here..