Request Customer Service
Didn't find an answer in our FAQs or knowledge center?...
All good, our support team is at your service!
Simply submit a support ticket and one of our team members will contact you within 24 hours. Thank you!
Support Ticket Request Form
We provide genuine customer support!
It's easy & fast!
For order status, tech support and other information, simply click below!
New Installation Request Form
Lets get your new water softener & treatment system installed now!
For installation of softeners and filters. Replacing and new installs. Just click below!
TIP: What does a water softener loop look like?
Most homes built after 1990 have a pre-built water softener plumbing loop. It may be copper, PVC or CPVC piping. You can check your garage and near your water heater. There should be an outlet and a drain nearby too.
Support Ticket Photos & videos
TIP 💡: Share Videos from your phone - Link Sharing
If a picture is worth a 1,000 words... how much is a video worth?
▶️ A video of your technical issue can greatly help our team provide your with fast answers.
Copy/ Share your video from your phone.. It's easy!
This works great for large files.
- Use your phone to video the issue. You can help narrate on the video.
- Select the video in your phone.
- Select the Share or Link Share option.
- Copy the video link.
Warranty & Guarantee Information
Return, Exchange & Cancellation and Refund Policy