WATER SOFTENER

CAUTION – VERY HEAVY: Use caution and a partner to maneuverer the water conditioner unit. The filled tank will be very heavy (100+ lbs). The tank with media only should weigh <50 lbs.

Must Collect Media: Returns are only accepted with all media in the tank. This media must all be returned to receive credit.

Spill Cap: We will mail a tank spill cap to you for shipping.

Multiple Shipments: This will require 2 shipping boxes.

• Turn off the water supply.
• Open the nearest faucet to drain the existing water from the pipes.
• Set the bypass valve to “Bypass”.
        1. If other water treatment are connected, please set those bypass valves to “Bypass”.
• Disconnect the inlet and outlet plumbing from this bypass valve.
• Remove the bypass valve from the control valve.
• Disconnect the drain line and the brine line from the control valve.
• Remove the control valve from the tank.
       1. Remove the upper basket cone from the control valve, if applicable.
• Remove the distribution riser tube (white pipe) from the tank.
• Be gentle to not damage the filter cone at the bottom of the distribution riser tube.
• Drain the water from the tank.
       1.Screen the top of the tank hole. Wrap a new pair of clean leggings or cheese cloth over the top of the tank. This will be used to                         capture the media in the tank.
        2.Lay a tarp on the ground to protect the tank.
        3.Using two (2) people, slowly tilt the tank down to start draining the tank water.
             1.Be sure to keep the screen over the tank hole to capture all media within the tank.
        4. Continue to tilt the tank down to empty all the tank water.
• Remove the screen and re-install the distribution riser tube inside of the tank.
       1.Gently slide the tube through the media until tube top is about level with the tank threads.
• Install the tank spill cap. This will keep the media and distribution riser tube in the tank.
        1. Be sure the tank threads are clear prior to installing the spill cap.
• Rinse off the bypass valve.
• Prepare the brine tank for shipping.
         1.Remove the brine line from the brine well in the brine tank.
          2.Remove any salt or potassium from the tank.
          3.Drain the water from the tank.
          4.Rinse out the brine tank and well.
          5.Dry off any excess water.
• Package the unit.
         ○ Control and Bypass valve: Properly bubble wrap each valve separately and place into a brine tank for shipping.
              ■ Valves should never ship installed on the tank.
              ■ Include any quick-connect hoses provided.
         ○ Brine Tank:
              ■  Place the tank lid on.
         ○ Properly bubble wrap the tank and place into a shipping box.
         ○ Tank: Properly bubble wrap the tank and place into a shipping box.
              ■ Leave the tank jacket on the tank, if provided.
• Send to shipper.
         1.Get shipping insurance for the value of the product.
         2.RMA #
             ■ Put the RMA # in the label notes and inside of the boxes.

SALT-FREE WATER CONDITIONER

CAUTION – VERY HEAVY: Use caution and a partner to maneuverer the water conditioner unit. The filled tank will be very heavy (~100+ lbs). Without water, the tank with media should weigh <50 lbs.

Must Collect Media: Returns are only accepted with all media in the tank. This media is over $400+ and it must all be returned to receive full credit.

Spill Cap: We will mail a tank spill cap to you for shipping.

Multiple Shipments: This will require 2 shipping boxes.

• Turn off the water supply.
• Open the nearest faucet to drain the existing water from the pipes.
• Set the bypass valve to “Bypass”.
      ○ If other water treatment are connected, please set those bypass valves to “Bypass”.
• Disconnect the inlet and outlet plumbing from this bypass valve.
• Remove the valve from the tank.
• Remove the distribution riser tube (white pipe) from the tank.
       ○ Be gentle to not damage the filter cone at the bottom of the distribution riser tube.
• Drain the water from the tank.
         ○ Screen the top of the tank hole. Wrap a new pair of clean leggings or cheese cloth over the top of the tank. This will be used to
            capture the media in the tank.
         ○ Lay a tarp on the ground to protect the tank.
         ○ Using two (2) people, slowly tilt the tank down to start draining the tank water.
             ■ Be sure to keep the screen over the tank hole to capture all media within the tank.
         ○ Continue to tilt the tank down to empty all the tank water.
         ○ Afterwards, stand the tank back upright.
• Remove the screen and re-install the distribution riser tube inside of the tank.  
         ○ Gently slide the tube through the media until tube top is about level with the tank threads.
• Install the tank spill cap. This will keep the media and distribution riser tube in the tank.
         ○ Be sure the tank threads are clear prior to installing the spill cap.
• Rinse off the bypass valve.
• Package the unit.
          ○ Bypass valve: Properly bubble wrap the valve and place into a shipping box.
              ■ Valves should never ship installed on the tank.
              ■ Include any quick-connect hoses provided.
          ○ Tank: Properly bubble wrap the tank and place into a shipping box.
          ○ Leave the tank jacket on the tank, if provided.
• Send to shipper.
          ○ Get shipping insurance for the value of the product.
          ○RMA #. Put the RMA # in the label notes and inside of the boxes.
          

WHOLE HOUSE CARBON FILTER

CAUTION – VERY HEAVY: Use caution and a partner to maneuverer the filter unit. The filter tank will be very heavy. The filter unit with wet carbon media will weigh 100 lbs (with no water).

Must Remove Carbon Media: Returns are only accepted with an empty tank. (Tank with damp carbon media will weigh ~100 lbs.)

Multiple Shipments: This will require 2 shipping boxes.

• Turn off the water supply.
• Open the nearest faucet to drain the existing water from the pipes.
• Set the bypass valve to “Bypass”.   
                1.If other water treatment are connected, please set those bypass valves to “Bypass”.
• Disconnect the inlet and outlet plumbing from this bypass valve.
• Remove the valve from the tank.
• Remove the carbon filter media.
             ○ Use a wet vacuum to remove the water and carbon media from the tank.
             ○ Gradually remove the distribution riser tube (white pipe) from the tank.
                         ■ Be gentle to not damage the filter cone at the bottom of the distribution riser tube.
             ○ Continue to remove all water and carbon media from the tank.
                         ■ Properly dispose of the carbon media in the trash.
• Rinse out the tank and tank threads with water.
• Rinse off the valve and distribution riser tube.
• Place the distribution riser tube inside of the tank.
• Package the unit.
•        1.Bypass valve: Properly bubble wrap the valve and place into a shipping box.
                       ■ Valves should never ship installed on the tank.
                       ■ Include any quick-connect hoses provided.
                 2.Tank: Properly bubble wrap the tank and place into a shipping box.
                       ■ Leave the tank jacket on the tank, if provided.
• Send to shipper.
            ○ Get shipping insurance for the value of the product.
            ○  RMA #: Put the RMA # in the label notes and inside of the boxes.

IRON & PH NUETRALIZER FILTERS

CAUTION – VERY HEAVY: Use caution and a partner to maneuverer the filter unit. The filter tank will be very heavy (100+ lbs).

Must Remove Media: Returns are only accepted with an empty tank.

Multiple Shipments: This will require 2 shipping boxes.

Depending on where you live, the time it may take for your returned or exchanged product to reach you may vary.

• Turn off the water supply.
• Open the nearest faucet to drain the existing water from the pipes.
• Set the bypass valve to “Bypass”.
      1. If other water treatment are connected, please set those bypass valves to “Bypass”.
• Disconnect the inlet and outlet plumbing from this bypass valve.
• Remove the bypass valve from the control valve.
• Disconnect the drain line from the control valve.
• Remove the control valve from the tank.
• Remove the filter media.
       1. Use a wet vacuum to remove the water and carbon media from the tank.
       2. Gradually remove the distribution riser tube (white pipe) from the tank.
              1.Be gentle to not damage the filter cone at the bottom of the distribution riser tube.
       3. Continue to remove all water and media from the tank.
              1. Properly dispose of the media in the trash.
• Rinse out the tank and tank threads with water.
• Rinse off the bypass valve and distribution riser tube.
• Place the distribution riser tube inside of the tank.
           1. Tape the top of the tank to keep the tube inside.
• Package the unit.
         1. Control and Bypass valve: Properly bubble wrap each valve separately and place into a shipping box.
                1. Valves should never ship installed on the tank. 
                2. Include any quick-connect hoses provided.
         2. Tank: Properly bubble wrap the tank and place into a shipping box.
               1. Leave the tank jacket on the tank, if provided.
• Send to shipper.
       1. Get shipping insurance for the value of the product.
       2. RMA #
            1. Put the RMA # in the label notes and inside of the boxes.

If you have questions on these policies, please contact us.

Email: help@qualitywatertreatment.com