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1) Order number, &
2) Email below.
Order Shipping FAQ's
Shipper Tracking Numbers
Once your order is shipped, please allow 24-48 hours for systems to update your shipping tracking number/s.
Multiple Deliveries & Tracking
Multiple Tracking Numbers
Some orders may require multiple shipments with different tracking #’s.
Multiple Delivery Days:
Shipments may be delivered at different days, as applicable.
Shipment on its side, upside-down?
This is ok.
Your order is packaged very well.
The shipping company may deliver packages on its side or upside-down.
⚠️📷 If the exterior is damaged, please photo and video the damage. This is required. Then please send to us for review.
Any exterior damage?
Check for shipping damage for each delivery.
⚠️📷 If damaged, please photo and video the damage. This is required. Then please send to us for review.
Then unpack/ inspect for all parts in that shipment.
Inspect, then Schedule Your Install
Hiring an installer?
Inspect the shipment/s for all parts. Multiple deliveries may be required.
Afterwards, then schedule the install appointment.
Some installers may still charge even if the complete shipment has not yet been delivered.
Tank Spill Cap
Damage to the spill cap?
If the spill cap is damaged, this is OK.
The spill cap is temporary to keep the media in the tank.
The media will re-position itself and operate as intended.
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Lets get your new water softener & treatment system installed now!
For installation of softeners and filters. Replacing and new installs. Just click below!
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Warranty & Guarantee Information
Return, Exchange & Cancellation and Refund Policy