City of Yuba City

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What if I even have questions or suggestions for the Paperless Billing carrier? The eBill group continuously works on enhancing the Paperless Billing service and you could contact the eBill team by way of email at ebill@mesaaz.Gov. What if I actually have a query approximately my utility bill? Contact the Customer Services Division at ContactCenter@Mesaaz.Gov or by calling 480-644-2221 in the course of regular commercial enterprise hours and speaking with a Customer Service consultant. Can I cancel Paperless Billing and pick out to obtain my paper bill once more? Yes, you may cancel Paperless Billing at any time. There are three alternatives for converting your invoice delivery: 1) When you receive your month-to-month email notification, you could click on “Unsubscribe” and follow the steps; or 2) by means of logging in in your My Utility Account and changing your invoice transport preference; or 3) by means of calling 480-644-2221 and speakme with a Customer Service representative. Can I nonetheless donate to ABC Program Assistance every month if I acquire Paperless Billing? Yes, you may nevertheless donate to ABC Program Assistance. Whether you pay thru our secured website, 24/7 telephone machine, or at one of our locations, you'll have the possibility to donate to ABC Program Assistance. Can I see more than one months of my bill? Yes. Currently, we provide the ability to soundly view your contemporary and former bills on line. What if I want my spouse or a 3rd birthday celebration to get hold of the Paperless Billing notification? A spouse can receive the email notification at their personal electronic mail address. When signing up for Paperless Billing, make certain to suggest their cope with in place of your very own. Note: The partner/1/3 celebration ought to be authorized at the account inside the occasion they desire to get any information concerning account status, and many others. If I presently pay my invoice on-line do I need to do something distinct? No. There is not anything else you want to do besides retain to pay online or by means of another approach you chose. If I am a SurePay consumer will this have an effect on how my account receives paid? No. You will start receiving e-mail notifications that you may view the bill online. Your computerized charge deduction will occur as it does now. If I sign on for paperless billing, will I nonetheless receive the town’s Open-line publication or the annual water great report via mail? You will no longer receive the Openline e-newsletter or Water Quality Report by mail once you sign up for Paperless Billing. Does it price some thing to enroll in paperless billing? No. Paperless billing is loose to all City of Mesa Utility clients. Am I routinely signed up for paperless billing after I become a City of Mesa Utilities patron? No, customers who would like to take gain of this convenient service will need to sign up. How do I make a payment once I've signed up for paperless billing? Payments can be made by using check debit or credit score card. You also have the option of signing up for SurePay and have your monthly bills robotically crafted from your checking or credit score card account. For greater statistics go to our 7 Ways to Pay your Utility Bill price strategies page. What if I maintain to acquire paper bills when I signed up for Paperless Billing? Once you signed up for paperless billing you'll now not receive paper bills. If you continue to get hold of paper payments, it's far due to the fact there has been an invalid email entered for your utility account. If so, your account turned into located returned on Paper invoice to ensure invoice transport. Please entire this shape to take gain of the Paperless Billing provider at http://www.Mesaaz.Gov/ebill or you could contact our office by way of calling 480-644-2221 and speaking with a Customer Service representative. What if I don’t receive the paperless billing notification? Notifications are sent to the e-mail deal with you supplied when you signed up. We advocate which you do a seek on your email for eBill@mesaaz.Gov. If the eBill notifications are being routed in your spam folder please upload eBill@mesaaz.Gov in your contacts or safe sender listing. If you are not able to locate any notifications from eBill@mesaaz.Gov, please fill out the Paperless billing form at http://www.Mesaaz.Gov/ebill or you may touch our workplace by way of calling 480-644-2221 and speaking with a Customer Service representative. Note: Our eBill workforce video display units Paperless billing debts and will touch customers within the occasion a Paperless billing notification did no longer undergo. Can I get both an digital and a paper invoice? No, after you sign up for Paperless Billing you may now not obtain a paper bill through mail. How do I change the email deal with my notification is despatched to? There are 3 options for changing your electronic mail cope with: When you receive your month-to-month e mail notification, you may click on “Change e-mail deal with” and fill out the paperless billing form; or Visit mesaaz.Gov/eBill and fill out the paperless billing form; orBy calling 480-644-2221 and speaking with a Customer Service consultant. Is there any special software program that I need to view my invoice on-line? To view your bill online you will need Adobe Acrobat Reader, which, if not already loaded on your laptop, is available without cost at http://get.Adobe.Com/reader/. What email deal with will the month-to-month email notific.