GenFlow Water Softener (GEN-V4) Install Guide

• This system and its installation must comply with state and local regulations. Check with your local public works department for plumbing and sanitation codes. In the event the codes conflict with any content in this manual the local codes should be followed. For installations in Massachusetts, Massachusetts Plumbing Code 248 CMR shall be adhered to. Consult your licensed plumber for installation of this system.
• This water Softener is designed to operate on pressures of 30 psi to 125 psi. If the water pressure is higher than the maximum, use a pressure reducing valve in the water supply line to the Softener. However, we do not recommend pressure above 70 psi for the softener or residential plumbing, anything over 70 psi can cause damage to the seals on the softener valve and you’re plumbing and fixtures.
• This unit can operate at temperatures between 40°F and 110°F (4°C - 43°C). Do not use this water softener on hot water supplies.
• Do not install this unit where it may be exposed to wet weather, direct sunlight, or temperatures outside of the range specified above unless you take precautions to protect it.
• Avoid pinched O-rings during installation by applying (provided with install kit) NSF certified lubri-cant to all seals.
• Softeners are commonly exposed to high levels of iron, manganese, sulfur, and sediments. Damage to pistons, seals, and or spacers within the control valve are not covered in this warranty due to the harsh environment.
• It is recommended to regularly inspect and service the control valve on an annual basis. Cleaning and or replacement of piston, seals, and or spacers may be necessary depending on how harsh the conditions are. An Annual Maintenance kit (Part # 60010307) is available for this purpose.
• Do not use water that is microbiologically unsafe without adequate disinfection before or after this system.
• The manufacturer reserves the right to make product improvements which may deviate from the specifications and descriptions stated herein, without obligation to change previously manufactured products or to note the change.
• This publication is based on information available when approved for printing. Continuing design refinement could cause changes that may not be included in this publication. Quality Water Treat-ment, Inc. reserves the right to change the specifications referred to in this literature at any time, without prior notice.

All the freshwater in the world originally falls as rain, snow, or sleet. Surface water is drawn upward by the sun, forming clouds. Then, nearly pure, and soft as it starts to fall, it begins to collect impurities as it passes through smog and dust-laden atmosphere.

And as it seeps through soil and rocks it gathers hardness, rust, acid, unpleasant tastes, and odour.

Water hardness is caused primarily by limestone dissolved from the earth by rainwater. Because of this, in earlier times people who wanted soft water collected rainwater from roofs in rain barrels and cisterns before it picked up hardness from the earth.

Some localities have corrosive water. A softener cannot correct this problem and so its printed warranty disclaims liability for corrosion of plumbing lines, fixtures, or appliances. Iron is a common water problem.

The chemical/ physical nature of iron found in natural water supplies is exhibited in four general types: (Applies to private well or surface water applications only.)

1) Dissolved Iron-
Also called ferrous or “clear water” iron. This type of iron can be removed from the water by the same ion exchange principle that removes the hardness elements, calcium, and magnesium.

Dissolved iron is soluble in water and is detected by taking a sample of the water to be treated in a clear glass. The water in the glass is initially clear, but on standing exposed to the air, it may gradually turn cloudy or coloured as it oxidizes.

Applies to private well or surface water applications only.

2) Particulate Iron-
Also called ferric or colloidal iron. This type of iron is an undissolved particle of iron. A softener will remove larger particles, but they may not be washed out in regeneration effectively and will eventually foul the ion exchange resin. A filtering treatment will be required to remove this type of iron. Applies to private well or surface water applications only.

3) Organic Bound Iron-
This type of iron is strongly attached to an organic compound in the water. The ion exchange process alone cannot break this attachment and the softener will not remove this type of iron. Applies to private well or surface water applications only.

4) Bacterial Iron-
This type of iron is protected inside a bacteria cell. Like the organic bound iron, it is not removed by a water softener. Applies to private well or surface water applications only.

ATTENTION:
Iron content must not exceed 1 ppm. Beyond 1 ppm an iron softener must be used. Periodic media cleaning is required by Pro-Res Cleaner is iron level exceed 0.3 ppm. Applies to private well or surface water applications only.

When using a softener to remove both hardness and dissolved iron it is important that it regenerates more frequently than ordinarily would be calculated for hardness removal alone. Although many factors and formulas have been used to determine this frequency, it is recommended that the softener be regenerated when it has reached 50–75% of the calculated hardness alone capacity. This will minimize the potential for bed fouling. Applies to private well or surface water applications only.

If you are operating a water softener on clear water iron, regular resin bed cleaning is needed to keep the bed from coating with iron. Even when operating a softener on water with less than the maximum of dissolved iron, regular cleanings should be performed. Clean every six months or more often if iron appears in your conditioned water supply. Use resin bed cleaning compounds carefully following the directions on the container. Applies to private well or surface water applications only.

NOTE:
Do not remove or destroy the serial number. It must be referenced on request for warranty repair or replacement.

CAUTION!
Do not use where the water is micro-biologically unsafe or with water of unknown quality without adequate disinfection before or after the unit.

Applies to private well or surface water applications only.

Water softeners remove hardness in the water by exchanging particles in the water, or ions. They remove hard ions the calcium and magnesium in the water by trading it for sodium ions producing soft water.

Unlike the calcium and magnesium, sodium stays dissolved in water and does not form a scale. Sodium also does not interfere with the cleaning action of soaps.

The sodium is released by a charged resin contained in the softener, this resin also traps the calcium and magne-sium ions.

Eventually this resin releases all its sodium and has filled up with other ions, so it then must be regenerated. Regen-eration is accomplished by washing the resin with a salt saturated brine solution that removes the calcium and magnesium while replenishing the sodium.

Therefore, the softener requires a brine tank and salt. The water softener can run for days before running out of sodium, and when it does, the sodium is replenished in only a matter of a few hours.

COPPER PIPES - GROUNDING STRAPS:

If the ground from the electrical panel or breaker box to the water meter or underground copper pipe is tied to the copper water lines and these lines are cut during installation of the Noryl bypass valve and/or poly pipe, an approved grounding strap must be used between the two lines that have been cut in order to maintain continuity.

The length of the grounding strap will depend upon the number of units being installed and/or the amountof copper pipe being replaced with plastic pipe.

In all cases where metal pipe was originally used and is later interrupted by poly pipe or the Noryl bypass valve or by physical separation, an approved ground clamp with no less than #6 copper conductor must be used for continuity, to maintain proper metallic pipe bonding.

CAUTION: If the plumbing system is used as the ground leg of the electric supply, continuity should be maintained by installing ground straps around any non-conductive plastic piping used in instal-lation. Check your local electrical code for the correct clamp.

DRAIN LINE INFORMATION:

Waste connections or drain outlets shall be designed and constructed to provide for connec-tion to the sanitary waste system through an air gap of 2 pipe diameters or 1 inch (22 mm) whichever is larger.

Never insert a drain line directly into a drain, sewer line, or trap. Always allow an air gap between the drain line and the wastewater to prevent the possibility of sewage being backsi-phoned into the softener.

WATER PRESSURE INFORMATION:

Applies to private well or surface water applica-tions only. If a severe loss in water pressure is observed when the Softener unit is initially-placed in service, the softener tank may have been laid on its side during transit. If this occurs, backwash the softener to “reclassify” the media.

Check Your Water Pressure and Pumping Rate - Two water system conditions must be checked carefully to avoid unsatisfactory operation or equipment damage:

• Minimum water pressure required at the Soften-er tank inlet is 30 ps.
• The pumping rate of your well pump must at least equal the required backwash flow rate of your model.

LOCATE WATER TREATMENT EQUIPMENT CORRECTLY:

Select the location of your softener tank with care. Various conditions which contribute to proper location are as follows: Locate as close as possible to the water supply

• Locate as close as possible to a drain.
• Locate in the correct relationship to other water conditioning equipment.
• Softener should be located near the supply line before the water heater. Temperatures above 120°F damage softeners.
• Do not install a softener in a location where freezing temperatures occur. Freezing may cause permanent damage to this type of equipment and will void
• Allow sufficient space around the unit for easy servicing.

• Plumb in a bypass for your treated water where your water source is a community water supply, a public water supply or if you wish to bypass water used for a geothermal heat pump, lawn sprinkling, out-buildings, or other high demand applications.
• Keep the softener out of direct sunlight. The sun’s heat may soften and distort plastic
• Determine the best location for your water softener. Factor in the location of water supply lines, drain line and 120-volt AC electrical outlet. Subjecting the Softener to freezing or temperatures above 43°C (110°F) will void the warranty.

MANUAL WATER BYPASS:

In case of an emergency such as softener mainte- nance, you can isolate your water softener from the water supply using the bypass valve located at the back of the control.

In normal operation the bypass is open with the ON/OFF knobs in line with the INLET and OUTLET pipes.

To isolate the softener, simply rotate the knobs clockwise (as indicated by the word BYPASS and arrow) until they lock.

You can use your water related fixtures and appliances as the water supply is bypassing the msoftener. However, the water you use will be hard.

To resume treated service, open the bypass valve by rotating the knobs counter-clockwise.

Please make sure bypass knobs are fully opened during service, otherwise the unsoftened water could bypass through the valve.

Tools Required:

• Flathead Screwdriver
• Phillips Head Screwdriver
• Tongue-and-Groove Pliers (i.e. Channellock)
• Adjustable Wrench
• Pipe Cutter or Hacksaw (as applicable)

Additional parts (as applicable):

• Drain tubing: 1/2” ID vinyl tubing & 1/2” hose clamp (length to reach the drainpipe)
• Drainpipe connection and air gap fittings
• Inlet & outlet connection plumbing items
• Hose bibs and fittings (Optional, but recommended)

• Quick Connect Fittings (Optional Quick-connect Hose Kit, or other quick-connect fittings. i.e. SharkBite)

for copper pipes (as applicable):

• Electrical grounding strapping, if this new install will cut/ separate any existing copper pipes.

for PVS pipes (asapplicable):

• PVC Primer & glue, Teflon tape, pipe and fittings
• Note: The optional Quick connect Hose kit does not work on PVC pipes.

Your new water softener system will include the following items. Before starting, please check that you have all the items, and inspect for any possible damage that may have occurred during shipment.

(Note: This new system may have multiple shipments.)

Contact Support:

Web link: https://qualitywatertreatment.com/support

Email Address: Help@QualityWaterTreatment.com

SHIPMENT FAQ's:

(1) Is it OK if some items are delivered on its side or upside-down?

Yes, it is OK. If your shipment, boxes, or other items are delivered to you on its side or upside-down, do not be alarmed. Our team takes additional precautions to ensure that your new system is properly protected. Simply turn the shipment or box right-side up and unpack it.

(2) What if there is damage to the exterior of the shipment or boxes?

We got your back. If you find visual damage to the exterior of the boxes, take pictures of the boxes and/or video of the damage before unpacking them. Just because boxes are damaged does not mean the system is damaged, we make sure they are protected. So continue to unpack they system from boxes and inspect the system for damage.

3. After unpacking, what if there is damage to the valve, tank, or other equipment?

We got you. If you find visual damage to any of the parts, please take pictures and/or video of the damage. Then please immediately send us the images/ video, and we will get parts shipped to you.

4. After unpacking, what if there is a missing item?

Easy. If you are missing a part, please contact us to help get you set up properly.

NOTE:
Small parts are placed in the small parts bag inside the brine tank. Please keep in the bag until ready to install. (Let's not lose them... )

NOTE:
Resin is pre-loaded in the softener tank

• 24,000 to 64,000 Grain Capacity Tanks: - Your new water softener tank isalready fully loaded with the appropriate amount of resin up to 64,000-grain capacity.
• For 80,000 and Larger Grain Capacity Tanks

• Control Valve (packed inside the brine tank)
• Mineral Tank with Preloaded Media and Pre- installed Distributor Tube
• Brine Tank Assembly (round or rectangular)
• Upper Basket/ Cone
• Bypass Valve
• 1” Elbow Connectors (qty. 2)
• Optional - Quick-Connect Hose Kit (not for PVC plumbing) (qty. 2)

Brine tank (Round or Square) and Components

Ceramic Bypass

A) CITY WATER TREATMENT SETUP:

B) WELL WATER TREATMENT SETUP:

Treated/ Untreated Water Hose Bib Options:

If you want filtered, soft water access, you can install a tee fitting, hose bib and plumbing after the softener. Soft water uses include washing cars and pets.

You can also install an untreated prior to flowing into the treatment system. Untreated water uses are include testing the source water and washing items that do not need soft water.

Do you have existing copper water pipes?

Prior to a new installation of the water softener, in all cases where metal pipe was originally used and is later interrupted by poly pipe or the bypass valve or by physical separation, an approved ground clamp with no less than #6 copper conductor must be used for grounding continuity, to maintain proper metallic pipe bonding.

Refer to your local building code.

CAUTION:
If the ground from the electrical panel or breaker box to the water meter or underground copper pipe is tied to the copper water lines and these lines are cut during installation of the Noryl bypass valve and/or poly pipe, an approved grounding strap must be used around the two lines that have been cut in order to maintain continuity.

The length/ size of the grounding strap will depend upon the number of units being installed and/or the amount of copper pipe being replaced with plastic pipe.

A) REPLACING AN EXISTING WATER SOFTENER:

Reuse the existing drain line.

NOTE:
The end connection to the softener’s control valve drain port hose barb fitting requires a 1/2 inch I.D. vinyl tubing. Use a hose clamp to secure the tubing to the drain port.

B) PRE-INSTALLED SOFTENER LOOP DRAINS:

Typically, a pre-installed softener loop will have two pipes connected out from the wall with a third pipe for the softener drainpipe.

(This drainpipe maybe capped separately or directly connected to the softener loop.)

Note:
If the drainpipe is plumbed to a washing machine drainpipe, be sure to also uncap the drain line at the discharge side.

C) FLOOR DRAINS:

End the drain tube at the mouth of the floor drain.

D) WASHING MACHINE DRAIN:

Install water softener drain lines with the washing machine line. You may opt to use an air gap kit (not included).

E) LAUNDRY TUB/ SINK:

Drain directly into the open sink bowl.

F) SANITARY SEWER LINE:

If draining to an existing closed sewer line, then install a P-trap with a riser. Make sure there is the appropriate air gap or use an air gap kit. See illustrations.

MINIMUM AIR GAP REQUIREMENT:
Waste connections or drain outlet shall be designed and constructed to provide for connection to the sanitary waste system through an air gap of a minimum of 2 times the drainpipe diameter, or 1 inch (22 mm) in diameter. Abide by whichever is larger. An air gap kit may be available.

NOTE:
Do not tee into any other existing drain line.

DRAINS LOCATED ABOVE THE SOFTENER CONTROL VALVE DRAIN PORT:

If the sewer line or drain is located over 3 feet above the drain port, please contact our support team for options.

A) NEW INSTALL WITH A PRE-PLUMBED WATER SOFTENER LOOP

1) Switch-off the breaker to the hot water heater. At the electrical control panel, temporarily switch off the power feeding the water heater unit.

2) Shut-off the water main.

3) Drain any existng water from both the cold and hot water pipes. Simply, open all of the sink and bathtub faucets to empty the remaining water in the pipes. Drain completely.

TIP: In additon, you can also remove a shower head (since it is located high) to create a vacuum so pipes can drain better.

4) Cut the water line softener loop and cut/ unplug the appropriate drain line. Place a bucket to catch the water from the softener loop.

5) Identify and label the inlet (supply), and the outlet plumbing pipes. ▪ To identify the inlet (supply pipe), very slightly, turn open the water main supply to identify which pipe is the water supply line. The pipe with water flowing out (supply side), should be labelled: “INLET”. Label the other pipe: “OUTLET”.

B) NEW INSTALL WITH A WATER HEATER LOOP

1) Check that untreated water supply return was plumbed. Refer to the illustration.
▪ This untreated water line supplies the water heater and the home.

2) Turn off the water heater.

a) For electrical heaters:
Switch-off the breaker to the hot water heater. At the electrical control panel, temporarily switch off the power fee ding the water heater unit.

b) For gas heaters:
Turn off the pilot light. (After installation, re-light the pilot light.)

3) Shut-off the water main.

4) Shut-off the water heater valve, if applicable.

5) Drain any existing water from both the cold and hot water pipes. Simply, open all of the sink and bathtub faucets to empty the remaining water in the pipes. Drain completely.

TIP: In addition, you can also remove a shower head (since it is located high) to create a vacuum so pipes can drain better.

6) Cut the untreated water line loop. Use a bucket to catch any water from the softener loop.

Cut the water line softener loop and cut/ unplug the appropriate drain line. Use a bucket to catch any water from the softener loop. (Use the appropriate cuttng tool for the different types of pipes (copper, PVC, PEX, CPVC, etc.)

7) Identify and label the inlet (supply), and the outlet plumbing pipes.

▪ To identify the inlet (supply pipe), very slightly, turn open the water main supply to identify which pipe is the water supply line. The pipe with water flowing out (supply side ), should be labelled: “INLET”.
Label the other pipe: “OUTLET”.

8) Plumb the new softener water lines to the water softener location.
Refer to the illustration.

C) NEW INSTALL BY RE-ROUTING A HOME’S WATER SUPPLY LINE

1) Locate the main water supply line entering into the home.

2) Switch-off the breaker to the hot water heater. At the electrical control panel, temporarily switch off the power feeding the water heater unit.

3) Shut-off the water main.

4) Drain any existing water from both the cold and hot water pipes. Simply, open all of the sink and bathtub faucets to empty the remaiming water in the pipes. Drain completely

TIP: In addtion, you can also remove a shower head (since it is located high) to create a vacuum so pipes can drain better.

5) Cut the water main to plumb in the softener loop. Use a bucket to catch any water from the water main.

6) Plumb the new softener water lines to the water softener location.

7) Identify and label the inlet (supply), and the outlet plumbing pipes.

• To identify the inlet (supply pipe), very slightly, turn open the water main supply to identify which pipe is the water supply line.

The pipe with water flowing out (supply side), should be labelled: “INLET”. Label the other pipe: “OUTLET”.

D) NEW INSTALL FOR PRIVATE WELL WATER

NOTE:
THE WATER SOFTENER MUST BE INSTALLED AFTER THE PRESSURE TANK.

The softener will not operate properly if installed before the pressure tank

1) Shut-off the power off to the well pump.

2) Switch-off the breaker to the hot water heater.
At the electrical control panel, temporarily switch off the power feeding the water heater unit

3) Release the water pressure by opening a faucet to drain the pressure tank.

4) Drain any existing water from both the cold and hot water pipes.
• Simply, open all of the sink and bathtub faucets to empty the remaining water in the pipes. Drain completely.
• Tip: In addition, you can also remove a shower head (since it is located high) to create a vacuum so pipes can drain better.

5) Cut the water supply line after the pressure tank and after any following irrigation lines. Use a bucket to catch any water from the water main.

6) Plumb the new softener water lines to the water softener location.

7) Identify and label the inlet (supply), and the outlet plumbing pipes.
• To identify the inlet (supply pipe), very slightly, turn open the water main supply to identify which pipe is the water supply line. The pipe with water flowing out (supply side), should be labelled: “INLET”. Label the other pipe: “OUTLET”.

Mechanical Components

The RevV4 uses hermetically sealed ceramic discs which are corrosion and abrasion resistant. Rotation of the upper disc aligns to the corresponding lower disc ports for Service, Backwash, Brine & Slow Rinse, Brine Refill and Fast Rinse modes.

• Hard Water/ No Hard Water Bypass
  Up-flow regeneration with no hard water and hard water bypass options. This valve operates as a hard water bypass with exception during the backwash cycle, no hard water is allowed to bypass.
  
• Excellent Flow Rate: 21gpm @15 psi drop.
  
• 7 Day Usage Memory
  
• Manual / Delayed Regeneration
  - Pressing at any time results in an immediate manual regeneration.
  - Pressing and holding for 3 seconds, when system is locked, results in a delayed regeneration at 2 am.
  
• Extended Power Outage Indicator
  If outage exceeds 3 days, the time of day indicator “ ? ” will flash 12:12. The current time of day needs to be re-set. All other set parameters remain stored in memory. The valve will continue to process from the point of the power outage.
  
• Three Regeneration Sequences
  
  
• Lockout Function
  Keypad will lock after 5 minutes without use. To access the parameter changes press and hold and simultaneously for 3 seconds to unlock.
  
• LCD Display Screen
  
• Advanced Valve and External Device Connections
  - Interlock and Alternate Interlock
  - Remote Handling
  - Solenoid Valve
  
• 7 Regeneration Mode Options with Adjustable Phase Times
  
• Maximum Day Regeneration Interval
  When the valve reaches the maximum set days and metered volume has not been reached, the valve forces a regeneration at the pre-programmed time of day.
  
  This function resets after each regeneration.
  
• One Button to Change the Current Time
  Pressing and holding the button for 3 seconds, when system is locked, allows the current time of day to be adjusted.
  

Service Alarm

The system will operate normally while displaying the service alarm message. Service Alarm When service alarm reaches the pre-set number of days the alarm activates at 8pm.

The amount of days can be selected from 30 to 900 days. The alarm sounds for 2 minutes and then shuts off automatically.

To silence alarm, press any button. The system will display a signal message for routine service. Once the service alarm is reset, the system will go back to work status and service days will re-start new count down.

To reset the service message, see below:

• Access the valve programming menu by simultaneously pressing the Up and Down arrow buttons. Keep pressing (for about 3seconds) until the padlock icon on the upper left side disappears.
• Press Menu/ Confirm button.
• Then press the Back/ Regeneration button. This will reset the system to normal status.

Water Capacity

Power Input

Power Output

20.7 gpm (14.5psi Pressure Drop)

AC100~240V/50~60Hz

12VDC/2A

Regeneration
Cycles

Secquence 1: Service -->Backwash-->Brine & Slow Rinse-->Fast Rinse-- >Brine Refill
Secquence 2: Service -->Backwash-->Brine & Slow Rinse-->Backwash--> Fast Rinse-->Brine Refill
Secquence 3: Service -->Brine Refill-->Service (180min-time fixed)--> Backwash-->Brine & Slow Rinse-->Fast Rinse

Regeneration
Mode

A-01 Meter Delay: Regeneration happens when the capacity reaches zero and the present time of regeneration is reached.
A-02 Meter Immediate: Regeneration happens when the capacity reaches zero.
A-03 Intelligent Meter Delay: The same delay funcation as A-01 but the capacity is determined by setting the Resin Volume and Feed Water ardness. The control valve calculates the galloons before regeneration.
A-04 Intelligent Meter Immediate: The same delay funcation as A-02 but the capacity is determined by setting the Resin Volume and Feed Water Hardness. The control valve calculates the galloons before regeneration.
A-05 Remaining Compare: Compare current usage with previous 7 day daily usage to intelligently determine whe regeneration will occur. egeneration starts at the set regeneration time.
A-06 By Day (timer): Service days countdown to zero (0) and regeneration starts at the set regeneration time.
A-07 Filter Meter: Filter mode, regeneration occurs when the capacity reaches zero and the preset time for neration is reached.

A) BRINE TANK ASSEMBLY

NOTES:
• The brine tank may be either round or rectangular.
• The basic brine tank will be partially assembled. The brine well (the long, white vertical tube) comes preattached to the brine tank plate at the bottom. This brine well houses the pre-assembled brine valve and safety float.

1) Connect the brine line to the float in the brine well assembly.

(a) Run the brine line through the brine tank and into the brine well.

(b) Connect the brine line to the well float connection. This will have either a 1) quick-connect adapter, or 2) compression nut connection.

i) Quick Connect Adapter:
Connect the brine line to the quick connect elbow adapter. Firmly insert the tube into this elbow connection.

ii.) Compression nut connection:
Loosen the compression nut enough to insert the brine line tubing into the fitting. Fully feed the brine line into the elbow connection. Hand tighten the compression nut to secure the brine line.

2) Reattach the top brine well cap.

3) Attach the brine tank lid.

B) SOFTENER (MINERAL) TANK ASSEMBLY

NOTE ON DELIVERED PACKAGE ORIENTATIONS:
It is acceptable (and common) for the softener tank to arrive on its side or upside-down. The spill cap will keep the pre-loaded resin in place.

The resin will self-level after one or two regeneration cycles.

Check everything for any tank damage. If you suspect damage, please photo or video the damage and send it to our support team.

1) If applicable, install the neoprene jacket.

2) Remove the spill cap from the top of the softener tank.

FOR SYSTEMS SIZES 24,000 TO 64,000 GRAIN CAPACITIES:
These systems come completely pre-loaded with resin. Your tank is ready to install the softener control valve.
Go to the next step.

C) CONTROL VALVE INSTALLATION

1) Attach the Value Base O-ring. Use the provided to lubricant this O-ring and place around the neck of the control value. The O-ring will seat in yhe channel above the value neck threads.

2) Lubricate the Distribution Riser Pipe O-Ring.Use the provided lubricant to lightly lubricate this O-ring.

3) Attach the upper basket/ cone to the bottom of the softener control valve. Twist the basket/ cone to lock into place. The upper basket/ cone will seat in once installed. Give a little tug to check that is installed properly.

4) Install the control valve to the softener tank as follows.
a. Place the top of the distribution riser tube (pipe located in the tank) through the bottom center of the upper basket cone.
b. Then screw on the softener control valve assembly onto the tank.

HAND-TIGHTEN ONLY, DO NOT OVER-TIGHTEN.

Note: As you complete this installation step, the control valve will drop into a socket on the tank once the distribution riser tube clears the O-ring from the bottom of the control valve.

You'll feel it drop and then just hand tighten.
HAND-TIGHTEN ONLY, DO NOT OVER-TIGHTEN. Do not force the screwing of the control valve. It should screw on very easily.

ATTENTION: DO NOT USE LUBRICANTS OR TEFLON TAPE ON
THE NECK OF THE CONTROL VALVE.

The valve base O-ring will be the only item that requires lubrication as provided (non-petroleum-based). Never use Vaseline, WD-40, etc.

NOTE ON D-TUBE CENTERING: It is acceptable and common that the distribution riser tube in the softener tank is not completely centered. This is acceptable, the control valve will pull it to the center as it is screwed onto the tank.

D) BYPASS VALVE INSTALLATION

Once the softener control valve is installed, install the bypass valve into the back of the control valve.

1) Pull out the four large black clips from the back of the bypass valve. Set the four black clips aside.

2) Attach the bypass valve to the control valve. Push the corresponding side of the bypass into the back of the control valve until it is fully secured.

3) Replace the two black clips into the bypass valve to secure the attachment. Gently tug on the clips to make sure they are locked into place.

NOTE ON RE-INSTALLING THE CLIPS:

The black clips will only install if the bypass valve is completely secured. If the black clips are not able to be re-installed, the bypass valve is not properly pushed into the control valve. Push the bypass in further.

If difficult getting the bypass valve to fully seal to the control valve, use the palm of your hand to “slap” it in, or use a mallet to softly tap it in.

Gently tug on the clips to make sure they are locked into place.
(see image on the right)

BYPASS METER IMPELLER NOTE: The bypass valve ships with shrink wrapped with the meter impeller installed. Be sure that the meter impeller remains installed on the outlet (left) side of the bypass valve.

4) Install either the two

a) quick-connect hoses, or b) the standard connection adapters to the bypass valve.

a) Quick-connect hoses:
For now, set the two quick-connect hoses to the side. This will be installed to the bypass valve later.

NOTE:
QUICK-CONNECT HOSES DO NOT WORK ON PVC PIPES. Please use the elbow connection to hard pipe your connections.

b) Standard connections
Wrap Teflon tape onto the thread of both elbow connection adaptors. Use the appropriate size, either 1” or 3/4” depending on your plumbing size

WARNING: USE ONLY TEFLON TAPE ON THE ELBOW ADAPTORS.
Do not use pipe dope or plumbers’ putty. This can damage the plastic fittings.

5) Make sure that the bypass valve is set to the bypass position. The valve handle should be set to perpendicular position for “bypass” mode”. (Turn the valve handle to point toward the control valve/ plumbing for the softener “Service” mode.)

2) PREPARE FOR THE INSTALLATION OF THE NEW WATER SOFTENER

Using Additional Whole House Filters Or Other Treatment Systems?

If you have additional water treatment filters (i.e. whole house filter, iron filter or pH neutralizer), those systems should always be installed before the water softener.

The water softener is the final treatment systems in your complete water treatment. (The exception is for a UV Disinfection System, which will be placed after the water softener.)

1) Verify and clear the location of the new water softener system.

a) Clear and clean the areas.

b) Prepare the nearest electrical outlet and drain locations. Verify the drain type for connection and applicable parts to be required.

c) Prepare the softener’s inlet and outlet water pipe connections.

2) Switch-off the breaker to the hot water heater. At the electrical control panel, temporarily switch off the power feeding the water heater unit.

3) Shut-off the main water supply.

• Close the water main shut-off valve to the home. It is usually located in the front of the property.

• Alternatively, if you have a shut-off valve as water enters home (usually a ball or gate valve in the front of the building), then you can opt shut-off the home water supply there.

4) Drain any existing water from both the cold and hot water pipes. Simply, open all of the sink and bathtub faucets to empty the remaining water in the pipes. Drain completely.

Helpful tip:
In addition, you can also remove a shower head (since it is located high) to create a vacuum so pipes can drain better.

5) Label the inlet (supply), and the outlet plumbing pipes. The pipe with water flowing into the softener control valve (supply side) should be labelled: “INLET”.

To identify the inlet (supply pipe), very slightly, turn open the water main supply to identify which pipe is the water supply line.

The pipe with water flowing out (supply side), should be labelled: “INLET”. Label the other pipe: “OUTLET”.

3) REPLACING AN EXISTING WATER SOFTENER

REMOVE THE OLD WATER SOFTENER

If applicable, the following guide is typical of how common water softeners are removed. If you find that your existing setup is unconventional, please take pictures and videos to send to our support team to review.

1) Set the existing softener bypass valve to the bypass position. When set to bypass mode, water will not enter into the softener tank.

Examples of some different types of bypass valves:

2) Disconnect power supply. a. Unplug the power supply plug to your old, existing water softener.

Bypass valve models may vary by manufacturer (examples below). The bypass valve is attached at the rear of the water softener control valve. It is where the pipe (copper, PEX, PVC, CPVC) connects to the water softenerpipe.

If the bypass valve includes the inlet and outlet valves, then close both the inlet and outlet valves. If the bypass valve has one stem,close the plunger into the stem or pull handle as shown in the first image.

3) Reclaim the existing salt or potassium chloride from the brine tank.

Remove any good, usable salt or potassium chloride that you would like to keep and reuse from your old unit. Discard any clumps.

Disposal: Dispose unusable salt or potassium chloride properly into the garbage. Do not dispose onto lawns, gardens, plants, or trees, etc.

4) Disconnect & remove the old brine tank.

a. Disconnect brine tube line from the softener control valve.

b. Disconnect the brine drain overflow line from the brine tank, if applicable.

c. Remove the brine tank from the area

5) Disconnect & remove the old softener tank.

a. Disconnect both the inlet and the outlet plumbing lines to the old softener. Use a bucket to capture any residual water in the pipes.

b. Disconnect the drain tube from the softener valve.

c. Remove the old softener from the area.

6) Clear and clean the area for the new water softener system.

Proper Disposal: Please dispose of the old softener and brine tank properly.

You are now ready to install your new water softener system.

4) CONNECT THE NEW WATER SOFTENER

1) Position the water softener tank assembly in front of the plumbing.

2) Connect the inlet (supply side) and outlet plumbing lines to the softener bypass valve. Use either connection type as previously installed on the bypass valve.

a) Quick-connect hoses:

• Connect the quick-connect hoses to the inlet and outlet plumbing pipes. Match the corresponding inlet and outlet sides.

• Connect the quick-connect hoses to the inlet and outlet plumbing pipes. Match the corresponding inlet mand outlet sides. Gently tug on the clips to make sure they are locked into place.

NOTE: QUICK-CONNECT HOSES DO NOT WORK ON PVC PIPES.

Please use the elbow connection to hard pipe your connections.

b) Standard connection:

Connect the plumbing to the elbow connection adapters. Match the corresponding inlet and outlet sides.

3) Connect the softener drain line tubing to the drain port.

• Attach a 1/2” ID drain tube onto the drain port adapter on the control valve. Secure using a hose clamp.

• Run the drain tube to the drain as appropriate.
a. Common drains include: existing softener drain, floor drain, laundry tub/ sink, sanitary sewer line and washing machine drain.

4) Attach the brine line tube to the control valve.

a) Position the brine tank in place.

b) Slip the brine tube through the nut with nut threads facing the tube end.

c) Insert the plastic sleeve into the brine tube. (The white insert sleeve is usually attached to a thin wire on the brine line elbow).

d) Screw the brine line nut to the drain line elbow fitting on the control valve.

Hand-tighten only. Do not over-tighten.

The softener system plumbing is now complete.

5) INITIAL WATER SOFTENER START UP

1) Add 5 gallons of water to the brine tank.

2) Add 40 lbs of salt (or potassium chloride) to the brine tank. Then install the brine tank lid cover.

NOTE: This can be added later but allow 6 hours for salt dissolve before the first regeneration cycle.

Salt Type Recommendation:
Salt pellets are recommended, but extra coarse salt is acceptable.

3) Turn the power back on.
a) Switch the water heater back on.
• Restart the water heater pilot, as applicable.
• Turn-on the well water pump, if applicable.

4) Plug in the meter cable into the “D” shaped plug connection opening on the top of the bypass until is “clicks” in.

5) Power up the softener control valve,plug into the power outlet.

6) Starting the water supply to the softener mineral tank.

a) Verify or set the bypass valve to the BYPASS position.
b) Re-open the main water valve.
-Re-open the water heater valve, if
applicable.

c) SLOWLY turn open the bypass valve until the softener tank fills with water. Do not fully open the bypass valve.(open to about a quarter of a turn). - Once the softener tank is full, the water will stop running.

d) Then, fully open the bypass valve to the softener “Service” position.

7) Initial cleaning of the softener mineral tank.
a) Open the nearest softened treated cold-water faucet or hose bib and run the water until it shows clear.
a. Periodically use a clear container to view the water clarity.

b) Let the water run until the water shows clear in the container. This is to bleed out the resin’s color and air.

c) Once the water runs clear into the container, turn off the faucet or hose bib. Your new softener is ready and in service operation.

8) Complete the programming of your new control valve. Please refer to the following valve programming guide.

NOTE:
The resin media is pre-charged.
Initial manual regeneration is NOT required. Resin media has been previously pre-charged and ready for use.

INITIATE THE PROGRAMMING SETTINGS

At this time, set the following items from the display screen.

• Set Time:
• Set Date:
• Set Water Hardness: Input hardness in GPG units.
• Set Number of People: Input people who live at the home full time.

1) Press and hold both Up and Down buttons simultaneously for 3 seconds to unlock the keypad.
2) Press the Menu button to access the programming.
3) Use the appropriate buttons to set the inputs.

Skip the remaining Menu items settings.

These items are preset for you. Programming is not required.

• Set Total Capacity:
• Set Regeneration Time: Default is 2am. Adjust if needed:
• Set Backwash Time:
• Set B.S.R Time (Brine Salt Draw):
• Set Secondary BWT:
• Set Fast Rinse Time:
• Set BR Time:
• Set Max Days for Regeneration: