Rotterdam WD #5

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BILLINGHow often do the water payments come out?Water bills are sent out quarterly (every three months.)Why is there a basic provider charge? Can’t I simply pay for the water I use?The basic provider price covers the upkeep of your meter and the mains and hydrants which give you hearth safety. These are offerings everyone gets, regardless of how much or how little water they use.My water invoice seems surprisingly high. Is it possible that I used that a good deal of water?If the weather has been warm and dry, you may be the usage of extra water than you watched. And understand that your invoice covers a period starting almost 4 months earlier than you get the invoice in the mail - what has the climate been like at that time? Find out greater about how to keep on water use and check for leaks in your machine on our Conservation Tips page.Why do I get two bills?You may also get a water invoice from the Authority and a sewer invoice from your city, Walworth, as an example. This is because the Authority operates the water device on your city, but no longer the sewer gadget. The Authority does provide a billing provider for some metropolis sewer systems, so the appearance of the bill comparable.What do I want to do after I pass?Contact the Authority at 315-986-1929 or 800-410-1929 before your remaining date. We will ask for the following records:the remaining date the call of the new proprietor a billing cope with for the seller the call of the lawyer(s) dealing with the ultimateIf your meter is a radio examine meter, we do not want to come back into your house. If it isn't always a radio study, we can make an appointment with you to alternate your meter.What if I don’t pay my invoice?The Authority makes each attempt to remind clients to stay cutting-edge with their payments. Authority guidelines country that water service might be discontinued for non-fee.There is a rate for reinstatement of service. Service can handiest be reinstated at some stage in everyday commercial enterprise hours.If you're having issues paying your bill, please name the Authority workplace and ask approximately payment options. We do not like to show off our clients’ water!WATER QUALITYWhere does my water come from?The Authority buys water in various quantities from several suppliers: the Monroe County Water Authority; the cities of Ontario, Williamson, Sodus, and Rose; the villages of Palmyra, Newark, Wolcott, Lyons, Red Creek and Fair Haven and the Cayuga County Water and Sewer Authority. This water comes from diffusion of assets: Lake Ontario, Canandaigua Lake, and numerous drilled wells. More records for every provider vicinity are to be had on the internet web page Water Quality Reports.What is the hardness of our water?Lake Ontario water has a hardness of approximately 7 grains consistent with a gallon or a hundred twenty-five mg/L. This is typically taken into consideration moderately tough. Well, resources are lots harder, with a hardness of 20 or extra grains in keeping with a gallon. When lake and well resources are mixed, hardness is inside the neighborhood of 17 grains per gallon.Is water fluoridated?Yes, all the water the Authority supplies are fluoridated to at least one part per million, the level endorsed using the New York State Department of Health. Water provided to Authority clients by way of the Cayuga County Water and Sewer Authority on Ingersoll Drive and through the Village of Red Creek on Route 104A, each within the Town of Wolcott, isn't always fluoridated.A Boil Water Advisory has been issued for my location. What does it imply, and what need to I do?A Boil Water Advisory (BWA) is a preventative degree issued to shield the health of the network from waterborne infectious dealers. A BWA does now not necessarily mean that a contaminant has been found to have entered the consuming water supply; in reality, maximum BWA's are initiated as precautionary measures best.To create a delivery of water for cooking, drinking and teeth brushing, bring the water to a rolling boil and boil for 1 minute. Cool the water and use or refrigerate.Hot soapy water may be used for dishwashing and kitchen/rest room floor cleansing. Water from the tap can be appropriately used for washing and showering.My water is discolored. What reasons this, is it secure to drink, and what do I do to do away with it?Discolored water results when water journeying via the water mains stirs up the iron and manganese sediment lying inside the bottom of the mains. Water major breaks and hearth combating sports are standard causes of discolored water.There aren't any fitness dangers associated with this kind of problem, as the particulates causing the discoloration are iron and manganese oxides, and now not harmful.If you enjoy this trouble, the perfect way to eliminate the discolored water from your system is to run as many cold water taps as feasible at the same time, which includes bathtubs, sinks, and outdoor spigots. This ought to flush any sediments which may additionally have determined their manner into your provider line.My water is cloudy. What reasons this and is it safe to drink?Cloudy water is caused when dissolved gases inside the water are released under atmospheric pressure and expanded temperature, or while a faucet aerator mixes air into the water. The gases gift is normally oxygen and carbon dioxide and do no longer poses a hazard to public health. If the water is left in a pitcher for a minute or so, the air will burn up, even though ingesting the water without letting the air break out isn't always harmful.Why does my water smell like dirt?During the summer, the topwater of Lake Ontario will become hotter than the lowest and the lake forms layers, with the top one hotter and lighter and the bottom one cooler and heavier. During the autumn because the temperature drops and the topwater reaches approximately forty°F, it sinks to the bottom and the lowest water movements to the pinnacle. This herbal prevalence is referred to as the fall turnover. This situation stirs the bottom dust and releases the anaerobic decomposition products inclusive of sulfur dioxide and other scent-causing chemical substances that reason intense flavor and odor problems. Some styles of algae emit a musty, earthy scent, and fall is when algae growth has reached a most and the organisms start to die, giving the water an ugly odor.Our providers of Lake Ontario water treat those troubles with activated carbon filtration, but on occasion, the algal boom and different odor inflicting components are extra than this method can efficiently take care of. The water is completely safe to drink and use.Some human beings note those odors best in warm water while others can locate them even in bloodless water. Because water will launch more of the unpleasant scent whilst hotter, chilling the water within the fridge may additionally make it more palatable.I scent chlorine in my water! Why?Sometimes you can discover your water tastes or smells like chlorine. The water is safe to drink. We are required via the Department of Health to maintain a chlorine residual within the distribution machine to save you the boom of micro organisms. To remove or reduce the taste of chlorine for your water, genuinely save faucet water in a box overnight on your fridge. An inexpensive carbon clear out can even cast off the taste and smell of chlorine.SYSTEM OPERATIONWhy could I see someone from the Authority near my home?You will see our vehicles and personnel for your neighborhood if we are analyzing or changing meters, doing stakeouts, flushing and servicing hydrants, or repairing or installing water mains, valves or offerings. All Authority service vehicles are recognized with our logo and our provider personnel brings identification as Authority personnel. Don’t hesitate to ask any worker to discover him- or herself and find out what they're doing in your place.Why are colored flags, stakes, or paint marks on my garden or sidewalk?These show the vicinity of utilities in that location. All application companies are required by way of law to mark their centers any time a contractor may be excavating near them. This is commonly known as a stakeout. When these markers seem, it means excavation paintings have been scheduled (or have just been finished). White paint markings can also designate the vicinity wherein excavation is expected.Standard shades are used to signify the area of different utilities: blue = water pink = electric-powered yellow = gasoline orange = TV and cable inexperienced = sewerWhat if I am going to excavate on my property New York at 1-800-962-7962 earlier than you dig. They will notify all utilities to stake out their lines at the address you observe. Check out their internet site www.Digsafelynewyork.Com for more records.Can I use a fire hydrant to fill my swimming pool?In widespread, no; however in case you accept as true with you've got extenuating instances, name the Authority workplace at 315-986-1929 together with your request.I don’t have water on my road. Can the Authority install water foremost there?The Authority doesn’t have the electricity to create a water district. That needs to be finished via the Town in which you live. Call your Town Hall for more information on getting water for your avenue..