San Antonio Water System

San Antonio Water System Drinking Water Report Info
At S Water Corporation - Supplying the Rural Water needs of the network close LaVernia, Floresville, Stockdale, Adkins and Sutherland Springs, Texas. Building a water source that can be trusted and growing a sound network. We are a non-benefit, part possessed corporation established for the sole purpose of supplying the rural network with quality water. Most of our employees are also members of the Corporation, and we are altogether dedicated to giving the absolute best customer service to every one of our members. We at present serve more than 5,800 members with around 20 new members joining the Corporation every month. Our service territory covers more than 170 square miles principally in Wilson County. There are more than 450 miles of water pipe in the ground, and we persistently update our lines and facilities as necessary to insure a sufficient and continuous supply of water for every one of our customers. Welcome from Our President As President of the Corporation and in the interest of the Board of Directors, I might want to accept this open door to invite you to S. S. Water Supply Corporation. You could have gone to our territory from a bigger metropolitan zone. A large number of our new members have never lived in a region served by a "rural" water supply previously. You may think that it's vastly different from living in the "huge city." Over the past several years, we have developed to the point that we are presently serving more than 5,800 members spread all through our 170 square mile service region. Please set aside some effort to acclimate yourself with the data all through this site. We have millions of dollars in assets and a yearly working budget that exceeds $2,000,000. A nine-part Board of Directors chosen by you, the membership, governs the Corporation for a three-year term. Should there be a mid-term resignation, the Board, by dominant part vote, appoints someone to fill the opening for the rest of the term. This provides for the appointment of three Board members every year. Board members are chosen at the yearly Meeting hung on the third Monday of April every year. The Board must adhere to guidelines and laws from both Federal and State agencies plus our part affirmed By-Laws. Our Tariff is composed and endorsed by the Board and defines rate design, service agreements, service fees, and so on. The Board retains the Law Offices of Louis T. Rosenberg, P. C. as the Corporation lawyer and Southwest Engineers of Gonzales, Texas as our Engineer of Record. The Corporation employs around 18 office and staff personnel. The Office Manager is responsible for business administration, the Foreman is accountable for field operations, and the General Manager is responsible for throughout the everyday administration, operations, supervision, spending usage and venture the board. The Board and I both accept that we have manufactured a great group to serve the needs of our members. These people are altogether devoted to giving you the absolute best service possible. Please call if you observe any problems such as leaks, suspicious activity close or at our facilities, water quality questions, or any concerns or suggestions that you may need to improve our operations or service. Contact our business office at (830) 779-2837 (830SSWATER), or email customer.service@sswater.net to report any problems or voice any concerns. Customary business hours are 9:00 a.m. to 5:00 p.m., Monday through Friday. If you call night-time or at an end of the week, the answering service will hand-off your message to the available to come back to the work representative and the General Manager. Ensure the answering service gets your total name and a decent get back to a number. On the off chance that you are unsatisfied with the result of a situation, please get in touch with one of our managers for resolution. Keep in mind there are limits to what our employees can do. They can't abuse Federal or State Codes nor would they be able to bypass policies established by the Board of Directors or By-Laws of the Corporation. Two examples of worker's limitations are: They can not acknowledge payments nightfall for late water bills or make repairs on the water service on your side of the meter. On the off chance that you still feel that your issue has not been resolved to your satisfaction in the wake of addressing the situation with the General Manager, you may carry the issue to the Board of Directors. The Board meets the second Monday of every month at the Business Office at 7:30 p.m. You must contact the Business Office at any rate 7 days before the scheduled gathering to get your specific issue on the Agenda. This necessity is with regard to the Texas Open Meeting Act. During the customary meetings, we also have a Member's discussion that you can use to address the Directors. You can create an impression or state a worry, yet the Board of Directors can not discuss the issue or make any move on the issue unless it is listing on the plan that has been legitimately posted. The Board of Directors is a non-paid network service-type position and is comprised of members of the Corporation. I accept your Board is doing everything possible to give you a top-quality service. As a Board we need to manage various issues; compassionate, system improvements, burglary of services, new subdivisions and a host of different issues. In each activity, we must consider the Corporation's membership all in all. On the last note, on the off chance that you might want to be associated with the overseeing of your water company, we will seek members to keep running for the Board late in December or early every year for the up and coming political decision. Please think about it at that point stop by our Business Office and get an application. Much obliged to you for setting aside the effort to survey this data. I trust you will be a proactive member of our Corporation. We energize your inputs..