Southgate

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Q: How can I end up a Connecticut Water consumer?A: You first want to determine if we offer a water carrier at your place. Check out our carrier territory map to see if Connecticut Water offerings your city. If so, name us at 1-800-286-5700. Q: How do I open an account?A: To switch on water service, please touch customer service at 1-800-286-5700. Please have the subsequent information to be had:Service address Name(s) to seem at the account Telephone quantity(s) The date you want a carrier to begin. (No weekends or vacations) Notification if you are buying or renting the property If you're renting, please entire a Billing Authorization Form. Bills for maximum residential customers are issued on a quarterly foundation. Your first bill could be generated the subsequent time we're to your neighborhood reading water meters. Q: How do I close my account?A: To close an account, please touch customer support at 1-800-286-5700. Please offer the following statistics: Your account variety or provider address The date service have to be taken out of your name (The water may be shut off as early as 8 a.M. At the day you ask to discontinue service until any other birthday celebration asks to start provider on an equal day) Your mailing address for the final invoice A present-day daylight phone number Our Field Service representative could be at the service address at the date asked, among the hours of 8 a.M. And 4:30 p.M. If a new purchaser has known as to request carrier at this cope with, the serviceman or woman will depart the water on and will take a meter reading for billing purposes. Otherwise, the service might become off for a price of $40. A final invoice may be mailed after your final meter reading or maybe to be had on the time your account is closed. Q: How regularly do you invoice?A: Residential clients are billed each 3 months, at the same time as some of our large commercial enterprise and business clients are billed month-to-month. Q: Why is my water bill higher than I expected?A: Quite often higher payments are the result of elevated water usage. Adding water-using appliances, i.E. A washer or dishwasher, watering a brand new garden, filling a swimming pool or the usage of an irrigation device can boom your water utilization appreciably. If you have not had any water usage modifications of this nature, then you definitely ought to check your private home for leaks. Our Leaks Cost Big Dollars Fact Sheet provides statistics on how to find a leak and explains how great deal water is wasted through leaks. It is likewise possible that the bill covers additional days of use if your meter reading was now not precisely ninety days after your final reading. Also, in case your past invoice(s) were 'envisioned' and your cutting-edge invoice is based totally on a real analyzing than it's going to consist of water utilization above the amount predicted in the past bill(s). Clarification of a 'predicted' invoice can be determined beneath. If you've got questions on your bill or water usage, please call our Customer Service department at 1-800-286-5700. Q: Can you supply me with a few suggestions to save on my water invoice?A: Connecticut Water has a Web page committed to indoor and outdoor water conservation. There you may find tips and the Alliance for Water Efficiency's Water Calculator to be able to help you notice how you can save water in and out of doors your own home. Q: How do I examine my invoice?A: Visit our How to read your bill Web web page which affords a cause of the line gadgets on our bill. If you continue to have questions, please name Customer Service at 1-800-286-5700. Q: What is an ‘anticipated’ invoice?A: A bill is envisioned while we have not been able to get a real meter studying. There are numerous motives why your bill can be expected: If the meter is positioned inside your own home, we may not have to get entry to or the gadget that lets in us to study the meter from outdoor doesn’t paintings Your meter pit can be blocked or blanketed The meter can be broken Water meters perform like a vehicle odometer. If one dial is between digits when the meter reader is there to take a studying, that studying may not be well-known. This is a brief scenario, and it's miles unlikely to arise on a regular foundation. Possible failure of the meter analyzing gadget If the meter reader left behind a meter studying card due to the fact we have been not able to advantage access to the meter, please observe the cardboard’s commands for taking the meter analyzing yourself. This will allow us to a problem you an adjusted invoice. This information can be mailed or phoned at any time at 1-800-286-5700.It’s additionally critical to make certain the region near your meter pit or the outside meter reading device is apparent of particles and flora. If you word the out of doors reading device is damaged, please call us at 1-800-286-5700 to schedule a restore. Q: How can I pay my bill?A: Online at https://ctwaterbillpay.Osgview.Com Pay your Bill online with a debit or credit score card (MasterCard or Visa) or checking account. You can also enroll in E-Billing, set-up automated payments of your water bill and view account facts. A: Online through your financial institution: A test issued out of your bank to our lockbox processor. These bills are not usually made straight away. For a faster fee, you may want to pay at once from our Web website. By paying online, the amount due will be withdrawn from your bank account and credited to your water account inside enterprise days. A: Mail: Pay by using mail with a personal test within the envelope provided with your bill. Please recollect to write down your account number at the check and include your bill price stub to make sure your charge is implemented to an appropriate account. Remit bills to Connecticut Water Company, PO Box 981015, Boston, MA 02298 A: Convenient Retail Locations: Pay your bill at many convenient retail places. A carrier price applies. Find a convenient retail place near you. A: Phone: Pay your invoice over the smartphone with a debit or credit score card (MasterCard or Visa) by using calling our customer service personnel all through normal business hours (Monday thru Friday from eight AM to 4:30 PM, except holidays) at 1-800-286-5700. Q: If I go away my domestic for the winter, should the water be close off?A: It all depends on your heating gadget and the way lengthy you will be away. We propose you contact your plumber to peer if your private home’s indoors pipes and furnishings want to be winterized. This is specifically crucial when you have a warm-water heating device. If your heat could be close off for a prolonged time frame and the plumber drains and winterizes the machine, please call us and agenda to have your water provider shut off at the street. There is an activate/flip off fee-related to this work. However, it can be needed to prevent the pipe that brings water into your property from freezing. If deciding to depart the heat on at the same time as you’re away, it’s nice to set your thermostat no decrease than 55 stages and have a person take a look at to make certain your heating gadget is running properly. If you've got any questions, please call one in all our Customer Service representatives at 1-800-286-5700..