FAQ - Technical Support

ANSWER -  Salt Bridge, Stuck float, loss of prime in the brine line from air, clogged injector, injector screen or system is plumbed backward.

Solutions: 

• Plumbing- Make sure the pipe coming from your well if on well water or if city water the main pipe coming into the home from outside is coming into the Side of the bypass that has an IN arrow which will be pointing towards the control valve, the water running into the home will be connected to the side that says out or has an arrow pointing away from the control valve. They are also labeled with tags on each side, one says inlet and one says outlet

• Salt Bridge- Check for clumped up salt, Take a clean broomstick or something similar and poke it around the salt ( hard enough to break up any clumps of salt) but not too hard where you break the plastic salt grid on the bottom. 

• Not drawing water-  Check the float housing (the long white tube that holds the float in the salt tank) to see where the water level is, since there is no salt in there it will be easy to see, add if there isn't any. This system will not require much water to be in the salt tank as they use very little salt and the amount varies on the size of the unit.  Start a manual regeneration by unlocking the control valve (hold the menu button until it beeps) and then holding the set button to initiate regeneration. Wait 10 minutes and look into the float housing in the salt tank to see if the water level has gone down at all, if not disconnect the brine line from the salt tank and stick it in a cup of water. If it draws from a cup the issue is at the salt tank, either a bad connection or the float is sticking ( reconnect the hose and pull up and down on the float) if it draws water you know the float is sticking.

ANSWER -  This is the upper basket. It connects to the bottom of the control valve, make sure it locks in to place. This will make sure you don't lose any media..

ANSWER -  It is either a torn seal or spacer or they have dirt stuck in them jamming the piston. If this is Fleck unit you can visit Pentair Water University on youtube and watch control valve teardowns for the Fleck 5600 series, the 2510, 7000 series. Typically depending on the age of the unit you would replace the seals and spacers along with the piston.

ANSWER -  Check the water from a faucet with a water hardness test strip to see where the water hardness is at after the water softener. If it is not testing soft make sure there is salt in the salt tank and water, if so then please refer to our water softener not drawing from the brine tank section and try those steps.