Troy Utilities

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1) How regularly do I get hold of my water and sewer invoice? Homeowners are generally billed 4 times each year; massive users (a few businesses, apartment buildings, condominiums, and so forth.) are billed month-to-month. The water and sewer bill for any property must be in the proprietor’s name. The proprietor may request that bills be sent to any other address but the owners name have to appear on the invoice. The owner is liable for all fees towards that account. 2.What if my meter is not running? Immediately call the Water Division (532-6050) to record this, and if necessary, your meter will get replaced at no charge to you. You will, but, be charged for water and sewer expend to the time of the restore. There is a rate to restore meters that freeze during the winter as citizens must take care to peer that meters are included from freezing temperatures. Three.How do I reap a very last bill once I sell my residence? 1) Final meter reads are scheduled on Tuesdays and Thursdays only. 2. Owner or Realtor should name the billing workplace to schedule a very last examine inside 5 days previous to the ultimate date. ( No exceptions). Call the Business Office at 508-532-5605. Three. The new owner’s name need to be provided at the day the appointment is made. 4. A touch cellphone quantity have to be furnished. 5. There might be a fee of $20.00 for the very last studying included within the very last bill amount. 6. If the appointment is overlooked, the next to be had time would be the next final examine day. There will also be a price for the overlooked appointment. 7. The very last bills may be prepared for pickup 1 hour after the ultimate scheduled appointment. Please sense free to name our workplace to verify that the bill is ready for pickup. Eight. The very last payments may be: * Picked up inside the office with a signature provided. * By fax with a signed request obtained. * By e-mail with a delivery and examine receipt requested. 9. The final invoice amounts are due within 7 days of the date the final invoice is issued. The final bills should be paid with cash or licensed check to the Treasurer’s workplace. There is a each day annum hobby fee of 14% assessed by the Treasurer’s Office for each day the invoice remains unpaid. 4.What if there is a mistake on my bill? You can call the Water Office at 508-532-5605 and see if the trouble can be dealt with through telephone, or come to the DPW workplace on the second floor of the Memorial Building, Room 213, and the staff will gladly assist you in explaining the bill or rectifying any errors. It is generally beneficial in case you write down the modern-day analyzing from your internal meter earlier than you call or go to. There is also facts to be had within the DPW workplace for the resident to help determine if there is a leak on the assets. 5.MWRA Water Quality Report For remaining year's water first-rate report, or the month-to-month reports, please click on on this hyperlink. MWRA Water Quality Report 6.What can I do to come across a leak at my belongings? Most leaks show up in lavatories and are resulting from defective valves and ball cocks. These are frequently silent and hard to detect. The Water Division will provide dye pills, but is not liable for the situation of pipes and furnishings upon personal premises. 7.Is there a coverage to are seeking comfort on a excessive invoice because of a leak on my assets? There is an abatement coverage set for important water leaks that bring about a extent of water that exceeds twice the ordinary common for the previous 3 years, a resident may also submit an abatement software with essential documentation for willpower of eligibility. If the excessive invoice is because of filling a pool, the motives need to be because it's miles a ultra-modern pool being crammed for the first time, or a restore to the pool. The resident can also put up an abatement utility with vital documentation for dedication of eligibility. Please contact the Framingham Public Work's Administration Office at (508) 532-5600..