Valdese

We are pleased to give you this yr's Annual Drinking Water Quality Report. This document is a picture of closing yr’s water great. Included is information about your source(s) of water, what it carries, and how it compares to standards set with the aid of regulatory corporations. Our consistent goal is to offer you a secure and reliable supply of ingesting water. We want you to recognize the efforts we make to always improve the water remedy system and guard our water resources. We are devoted to making sure the first-rate of your water and to providing you with these facts because informed clients are our exceptional allies. If you have any questions about this document or concerning your water, please touch The Town of Valdese Water Treatment Plant at (828)879-2127. We want our valued customers to be informed about their water software. If you want to learn extra, please attend any of our regularly scheduled Town Council meetings. They are held at the Valdese Town Hall on the primary Monday of every month at 7 pm. The water that is utilized by this device is taken proper of Lake Rhodhiss that is a part of The Catawba River System. Source Water Assessment Program (SWAP) Results in The North Carolina Department of Environment and Natural Resources (DENR), Public Water Supply (PWS) Section, Source Water Assessment Program (SWAP) performed tests for all drinking water resources across North Carolina. The motive of the assessments became to decide the susceptibility of each ingesting water supply (well or surface water intake) to Potential Contaminant Sources (PCSs). The effects of the evaluation are available in SWAP Assessment Reports that consist of maps, historical records and a relative susceptibility rating of Higher, Moderate or Lower. The relative susceptibility score of each source for the Town of Valdese changed into determined by combining the contaminant rating (range and place of PCSs within the assessment vicinity) and the inherent vulnerability rating (i.E., characteristics or current conditions of the properly or watershed and its delineated evaluation place)..

Q: How do I set-up an online invoice payor automated charge? A: We offer a selection of techniques to pay your bill along with online bill pay and account get right of entry to, in addition to automated withdrawals from your financial institution account. Visit Pay My Bill for everything you need to recognize approximately putting in both shapes of price. Q: What types of bills are well-known? A: We receive unlimited digital take a look at bills and up to a $1,000 fee through Visa, Mastercard, Discover, and American Express. Q: Is there a cost to make a payment online? A: No. The District absorbs all costs associated with the web fee characteristic. Q: How do I log in to my online bill pay and account? A: If you formerly acquired your statement electronically or regarded your statements on-line, you're taken into consideration an EBill consumer. Bill customers are already registered in the new device and might log in the usage of their Ebill username and their e-mail copes with as their temporary password. Upon access, the password can be modified. Q: What do I do if I forgot my password for my online bill pay? A: Upon entry, if the password is modified and then forgotten, you may NOT use the “forgot username/password” alternative. You will need to contact the workplace by telephone or e-mail to have your account reset. You will then need to “create an account” to re-sign up. This is due to the lack of a security query that locates the lacking data. Q: Can I make a web charge without developing an account? A: Yes. You can use the “Checkout as Guest” option to make a fee the usage of your account range. Q: What is a billing ID and in which do I find it? A: The Billing ID is various this is particular to every client and address. It is located below the account quantity in your billing announcement. Because of its uniqueness, your Billing ID will now not be given out over the smartphone. Q: I’m locked out of my online account. What ought to I do? A: The system lets in for five wrong tries earlier than it “locks” the consumer out. Please call or email the office and request to be “unlocked”. We can work with you to determine the motive for the lockout and find an answer. Q: How do I installation electronic or paperless billing? A: Within your on-line billing, select Change your Billing Settings and use the toggle transfer to turn on or off the paperless billing choice. Q: How do I installation routine bills? A: Within your online billing, pick out Change your Billing Settings and use the toggle transfer to show on or off the automated price plan choice. The account should have a zero stability earlier than setting up this selection. Q: I obtained a mistake message whilst filing my charge online. What ought to I do? A: There are diverse reasons why mistakes can occur. Is the amount submitted over the $1,000 credit card restrict? If so, it can be essential to interrupt the fee into smaller amounts. Is the payment in for the equal account, inside the same quantity? The machine is designed to reject replica payments. Are you paying as a “guest” and seeking to pay more than is due? The system gained’t permit a price in extra via the Guest portal to make sure the charge is being made for the perfect account. Did the display flash or not take you absolutely to the affirmation web page? Re-input your account display and notice if the charge quantity has updated for your display. If now not, the fee didn’t pass thru. Re-input the charge statistics and post. If the price DID move through, the device will alert you to the double payment strive. You have to also acquire an electronic mail (in case you provided your e-mail cope with) with a confirmation of the price. If the problem is unresolved, please name or electronic mail the workplace. Q: What is the coverage concerning flow-in/flow-out? A: Contact us at (970) 226-3104 to forestall or start service. We need one business day increase to be aware so one can manner the order. If you are stopping service, we will want a forwarding deal with on your final invoice. The Districts do not charge a hard and fast-up charge or gather a deposit. Q: What if a tenant at my condominium property is delinquent on their account? A: We provide a proprietor notification provider as a way to alert the property owner while a tenant becomes antisocial on their account. This facilitates belongings owners reduce their liability and keep away from liens at the property. State statute allows for the placement of a perpetual lien on assets for unpaid water and sanitary sewer payments. For extra statistics touch the District office at (970) 226-3104 ext #a hundred. Q: What do I do if tenants exchange at my condo belongings? A: Tenants can take delivery of obligation for the fee for the water and sewer service at the property they're renting by contacting the District workplace. If a tenant requests that their name be eliminated from an account, the account becomes the assets proprietor’s responsibility. The FCLWD & SFCSD try to accumulate very last bills from tenants, but in the event, the invoice is non-collectible the bill turns into the obligation of the assets proprietor. Failure to pay the final invoice will bring about the interruption of service to the property cope with. Q: What if ownership of my assets is converting? A: Please contact the District workplace as quickly as you're conscious that there can be an exchange in possession of your private home as a way to make sure that we time table a very last examine on your remaining date. You will want to offer us a forwarding deal with the very last invoice at the property. To provide clean identify to the belongings at the time of the sale, your title agency should touch us and we will provide them with an Estimated Final Request to be accrued at final. When the final invoice is prepared we can consist of the fee made at closing. If there are any credits we will issue you a reimbursement check, or if there's money nevertheless owed on the account you may acquire an invoice that announces “Final Bill” on it. Q: What is a water resource surcharge? A: The surcharge is designed to get better the projected shortfall in faucet charge sales due to customer training having the actual call for that exceeds the water purchased.Q: Who is affected by the water aid surcharge? A: Commercial and irrigation faucet customers onlyQ: When did it emerge as powerful? A: It became effective for industrial and irrigation clients on all payments after January 1, 2019. See the November 20, 2018 Board mins. Q: How changed into the amount determined to be charged? A: In March sixteen, 2018, rate examine performed by way of a third-celebration, Raftelis, they found that “present business and irrigation customers have not paid a good enough amount to fund the water aid investments the District has made on their behalf.” Further Raftelis “estimates this surcharge to be $1) Forty-nine consistent with thousand gallons calculated as the projected annual faucet charge sales shortfall divided via the projected annual business and irrigation patron billed demand.” Q: Why is the water resource surcharge $zero.50 consistent with thousand gallons? A: Staff recommended to the Board of Directors to enforce the $1) 49 over a three-yr duration, rather than imposing it all of sudden..