Darrell L.
Hardest part was figuring out the plumbing; after that, installation was easy. Enjoying having soft water again. I am very happy that this uses less salt and water.
Paul A.
The setup is actually very easy. The quick connects make it even easier. The only negative is that the manual is not user friendly. The manual needs to be rewritten from a layman's perspective. The directions do not flow well and the information regarding the first salt install, and first time regeneration are very poor. However, once you have it figured out, the system is actually very easy to install.
Kenneth K.
Great staff and helpful.
John C.
I thought the system was fairly easy to install. There were a few problems with missing or wrong parts but QWT was responsive by phone and got me what I needed for the installation. I appreciate the time Jeremy spent with me on the phone sorting out these issues.
I installed both the carbon filter and the water softener. I thought the instructions were not as linear as they needed to be for this combination installation but they were adequate to get the job done.
The system is performing as I expected. Apparently my old water softener system that came with the house was not functioning well. I'm no longer seeing a build-up of calcium in the bottom of our electric tea pot and the soap requirement for all types of washing has been reduced.
Henry G.
Was not able to use the quick connect hoses
Dave B.
They saved a lot of time.
Dean W.
I am fixing up an old house. (built in 1953) It has well water and has been sitting for few years. The well was down in an outside cellar that was dug out near the house. The pressure tank was in the cellar as well. I pulled everything out and raised the well housing and replumbed into the house. I hooked up the well pump just to see what the water was like. It was dark orange. uhhhg. So after searching the internet I found this Iron Filter. According to all the reviews it was the best out there. And it lived up to that review. The water in my house is clear and drinkable with the filter in place. I wished I can show the water coming out of the bottom of the pressure tank and then let you see it coming out of a faucet that is filtered. Huge difference. I did not have room for the water softening system or I would have went with that as well. I would recommend this to anyone out there that has iron issues!! I am talking bad iron issue. Thanks to the staff that helped me out!!!
SRIKANTH R.
These are exact fit and installation was easier. Love my whole setup
Garry P.
Every one was nice when ordering equipment. Delivery took a while for some stuff I guess when you have good prices and quality equipment it takes a while. My son and i set it all up and installed a pump for the reverse osmosis everything is working great . My son is a coffee nut and has a very expensive system and is quite pleased with the water and tests it frequently . Thanks again guys
Garry Lambertville new jersey
Richard S.
Just wanted to let you know the softener install was easy and it is working great. I have a 3 stage filter with a carbon filter and UV light installed prior to the softener. Our well water is absolutely great now.
I appreciated the help in sizing the softner. It was a pleasure doing business with you.
Regards,
Rich
Tracy C.
These are a real bonus that makes installation easy for even the novice.
Daniel W.
ProSoft system arrived in perfect condition. I had it setup and ready for plumber to install and. It took less than an hour to put it in place and hook head unit to tank. Instructions were perfect. Minor issue programming the advanced mode but once I figured out to press and hold the setup button 5 seconds, all worked fine. The day it was installed water was very soft. We had a softener 30 years ago and missed it so this is a real treat to finally have soft water again. Quality Water did a nice job with their sales team and making it a smooth transaction. I had never heard of them before but I bought it for one fourth the price of a Culligan or Kinetico system. Pleased so far!
James E.
Great product. It does exactly what it’s supposed to do.
Frank W.
Did not use Too short for my install Appears very well made I Like the direct plug in to the bypass valve assy
Hannah B.
The product is great: easy to install, easy to set up, easy to use. We're very happy with it.
George W.
Very easy to install. Seems to be working as advertised.
Linda K.
I didn’t understand that this was the connection that was ordered. Also it didn’t arrive with softener so we had to buy this connection from Home Depot. After softener was installed then this unit arrived!
Tracy C.
These quick fit pipes make everything super easy. Might still want to have some pex tools and rings in order to get your existing pipes pointed in the correct direction.
Fred S.
The quick connect push fit lines that came with my unit made connecting the water supply lines a quick easy task, Thanks!
Debra P.
Quick connect flex tubing was great. Easy to install. Snap on like shark bites. I highly recommend them for easy installation.
todd c.
Easy peasy install
David C.
Your customer service is as good as it gets. I had questions on the hook up and programing and you walked me through it. Great service. It took a bit of time to get it all here as it had several boxes, but that wasn't your fault. It was the shipping company's.
Charles D.
Pro Soft Softener seems to be working as the water is very soft. Are the quick connects meant to stretch or simply to bend? and are they available is a long size, perhaps 6" longer than the one I received?
Thanks
Chuck Dueber
Enzo P.
I like veri good product I am happy so far .Thank you
Caleb S.
The flexibility of the quick connect is nice, and it does slip right over the top of the existing piping as advertised. However it is extremely picky and has to be lined up with the existing plumbing just exactly the way it wants to be, otherwise it will have a slow dripping leak. Took several minor adjustments but finally seem to have it where it wants to be and it is dry. Will have to keep an eye on it long term to make sure it stays that way.
John P.
Very friendly they listen to what I wanted and got a system together for me
Kevin G.
Installation went smoothly.
George S.
so far its working just fine. regenerates every 3 days still no smell or taste still need to test ph as soon as i can get a ph tester . i do not have a phone that takes and transmits pictures. old school!
Thomas D.
Having no major plumbing experience, I was confident on proceeding with the installation myself after viewing the installation videos and following the written step-by-step instructions. The snap-on flex hoses were a plus on making the process easier.
Chad M.
Relatively easy install. One area of improvement would be to include install instructions when installing one of the optional filters (ex. KDF filter). The standard install guide had no instructions for this, and i had to search for a while online before finally finding it.
It should be included with the filter itself inside the box.
Timothy B.
Nice system, arrived on time, packaged well so no damage. Had professional plumber install since had to cut copper plumbing to fit to height of new system. Working nicely, and great to have soft water again. Thank you for great customer service
Kirby N.
Using these "Quick connectors" was great . I was a little hesitant at first after looking at them wondering if they would seal tight enough as to not leak with only an " O " ring to seal with, they sealed great, just be sure to add the silicone lube.
Brian S.
We really love our SoftPro Elite water softener and was easy to install. The old hard water we had is is now soft and we can tell a difference in our skin, nails, hair and clothes. I installed the system myself after rerouting and running 35 ft of copper pipe using Watts Aqua push to connect 3/4” pipe connectors to our existing water pipes, adding electrical box, and draining it to an existing drain in the basement. The water softener input and output valve was very tight and took a lot of force to push it into the unit. However, after a couple of tries I was able to get the valve installed and get the red clips to set correctly in the unit. In all, we are very satisfied with our new water softener system.
Nathaniel B.
The watersoftner shipped pretty fast. It was easy to install and program.
The quick connect hoses provided did not work. I couldn't get them to seal so I used the regular connectors. Everything is working just fine. This is an awesome system.
GEORGE S.
Sorry to say ,having just moved to my new home I have not had the opportunity to install the Soft Pro Elite. As soon as the un boxing is completed, I will be very happy to write a glowing review.
Alexey Z.
I have the water softener for about a month and I am happy with the whole experience. I have not have previous plumbing experience (although I did a thing or two about my sprinkler system). I have to admit, I was a bit intimidated by the task to install the water softener by myself but the web site and videos convinced me that this should be doable. I am really grateful to Jeremy who answered my questions through the chat or e-mail almost immediately. So essentially his support is a guarantee that you will make it through the installation process if for some reason the videos and the manual were not enough. One thing where I got stuck, is the fact that the valves on the bypass assembly are extremely tough. I was doing installation on Sunday, and I was afraid to force them, so I had to wait until Monday when Jeremy told me that this is normal and that I could use a wrench to turn them. I could do it without a wrench but I had to use all my might. So it may be worth to mention about this fact in the manual, to save future customers some worries.
The complementary connect hoses were a HUGE HELP. Essentially they made the entire installation a snap. I just pushed my PVC or CPVC pipes (I don't know the difference) into the distal connector, and that was it!. Make sure to select the write size (3/4 or 1 inch) and to figure out which pipe goes to the inlet and which to the outlet!
We have a very nice soft water now. Also, the optional chlorine filter I added to the purchase seem to work, because the chlorine odor now is much less if exists at all. I would highly recommend the product and the company. I think they have an excellent business model, and make it really possible to do it yourself, and in this way save a considerable amount fo money!
Pam M.
Made the install easy!!
Kathryn K.
We are very happy with the water quality we have achieved, thanks in part to your questionaire regarding problems we observed or did not observe in our previous water quality. SInce I don't know all the scientific terms to describe water conditions, your very basic, clear questions to help assess the problems were very helpful.
Our water tastes better, we are not getting the brown gunk and water spotting in our stainless steek sink or around the faucets. We feel confident our entire plumbing system will be better off.
Thank you for your assistance.
Alan S.
Super easy! Even a Trump could do it.....
Dylan B.
With very little plumbing experience, I found this to be easy to install. Quality Water Treatment has made it so simple to get clean, soft water without breaking the bank. I got a quote 8x higher from a competitor for the exact same system! Love it!
John M.
I ordered online after doing some research. Our dishes are CLEAN again without spots. The system works great and our plumber was able to install the system easily. I am a happy and satisfied customer.
Sowmithri B.
Enjoying non-hard water so far!
Washington M.
Plug and Play and Done! Super helpful and extremely easy to use. I had to make a few adjustments to my original piping but after that, the process was super simple. Also, you can't beat that the hoses were free completely purchasing my water softener.
THomas C.
I am happy with my water softener.It was easy too install,and with the quick release hoses are great.Thanks
