City of Asheville

.. ...

Frequently Asked Questions If I determine to promote my property, how do I get a very last invoice? What if I have a tenant moving and need to give him or her a final bill? If the meter is located inside the home, call or utilize the Customer Service shape with the analyzing on the day of the belongings ultimate, or the day your tenant movements out of your own home. If the meter is located out of the doors of the home, please contact customer service to request a work order for a metering study. What is the modern stability due to my account? Please touch your Customer Service Center and provide your account range or deal with it. We’ll be happy to provide the records you want. Besides, you can get your account stability, to make a fee via our on-line invoice charge middle. My closing invoice became strangely excessive. What needs to I do? In many cases that is due to a leaking toilet, leaks inside an irrigation device, or a jogging water softener. You might also need to contact a plumber to check for leaks. If you do now not believe you've got a leak, please contact Customer Service to speak with a representative approximately your bill. What have been the total water and sewer bills paid for the 12 months (for tax functions)? Please touch Customer Service in case you want records in your account. You will need to check along with your tax representative to peer if you could claim the invoice as a deduction.What is the cause and solution of rusty or strong-smelling water? In remoted circumstances, going on factors in water may also motive it to appear rusty (iron) or strong-smelling (sulfur). Customer satisfaction and excessive nice water are of the utmost significance to us. As such, we actively screen and deal with our water deliver and actively flush our lines to maintain the impact of those factors minimal. Sometimes unplanned activities together with a water important ruin or sudden beginning of a fireplace hydrant may also cause these elements to be more considerable. We propose turning on a tap and letting the water run till the water is obvious. Why does my water scent like bleach/chlorine? As water travels from the supply in your tap, it's uncovered to potentially harmful contaminants including dirt and microorganism. To nicely deal with your water and make sure it's secure to drink, we utilize a chlorine disinfectant that kills bacteria and viruses and affords a defensive residual. It is required by using the EPA (Environmental Protection Agency) so that it will disinfect water before it is distributed to homes and offices. Our operator's screen chlorine ranges for protection on an ongoing foundation - small lines of chlorine in your water are not dangerous.How do I understand if a service operator is from your Company? Every employee, including meter readers, has an identification badge that states the call of the Company along with the employee’s name. The safety of our employees and customers is of maximum importance to us. If you aren't sure someone is from our Company, please touch Customer Service with the name of the employee and your place. Our consultant could be capable of verifying whether paintings are being finished at your place. What if I enjoy low water pressure? Most tap’s aerators have a display at the bottom designed to clear out sediment. This screen can on occasion turn out to be clogged with mineral deposits, which limit water flow. Simply unscrewing the aerator and cleaning the screen generally corrects the trouble. Replacement displays are to be had at most hardware stores. If you're nevertheless experiencing a low water pressure problem, or the low pressure isn't always remoted to one faucet, please touch Customer Service. Where can I find out about buried pipelines, fuel traces, or electricity lines earlier than I excavate or dig on my assets? Dial 811, the national Call-Before-You-Dig hotline or go to www.Call811) Com..