City of Kannapolis

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How can I make a charge on my Utility Billing Account: The Treasurer’s workplace accepts coins, check, and credit score/debit card payments. Payments utilizing taking a look at can either be mailed or dropped off at City Hall. Cash and credit score/debit card bills must be made in individuals. Photo ID is needed to make a price by way of credit/debit card and prices observe the use of this charge method. After-hours payments can be placed inside the drop-container positioned out of doors of the Treasurer’s office. You also can make a price with a Credit / Debit Card or E-Check through the use of the Utility Bill Online Payment. When is my Utility Bill payment due? Water and sewer payments are always due on the fifteenth of each month. If the 15th falls on a vacation or weekend, then the due date is prolonged to the following commercial enterprise day. A 6% compounding penalty is carried out if bills aren't paid by the due date. Failure to acquire a bill does not waive any late penalty. Why is there a Penalty charge on my bill? By City Ordinance No. 634, Section 74-143, “If any bill is not paid when due, then a compounding penalty of six percent will be delivered thereto". I despatched my fee electronically, thru my checking carrier, why is it late? The City of Auburn Hills gets e-lockbox bills (on-line invoice charge tests) each enterprise day. However, no longer all banks ship them electronically. Therefore, in case you ask your checking provider to send a price, they'll write a take a look at and mail to the City within the traditional way. This appears to take longer than it'd on the way to write and mail a test your self. Please ensure to allow ample time for this procedure if you pick to make the payment this manner. If you choose to use your own on-line banking charge gadget, DO NOT use your application account quantity to pay taxes or other invoices. Payments sent to us with utility account numbers are mechanically imported into the utility payment device and could now not be removed. Where is my water meter? Your water meter is usually positioned inside the basement, move slowly area or in an application room. What is that plastic box on the outside of my house? The plastic field at the outside of the residence is a far off analyzing tool. This remote reader is stressed to the meter internal. Monthly, DPW receives meter readings via the faraway, that's how we can as it should be bill and is the purpose why meter readers don’t knock for your door every three months asking to return internal to examine your water meter. How can I inform if the meter examine on my bill is an “Actual Read”? The letter printed after the Previous Read quantity and the Current Read variety ought to be an “A” if an “Actual Read” changed into taken out of your meter. You also can verify the examine by way of searching at your meter’s odometer. See How to Read Your Water Meter for greater statistics. How can I get a printout of my meter study records or Water Consumption History? Contact the Utility Billing department by way of calling 248-370-9340 or through email at utilitybilling@auburnhills.Org. Why is my water invoice so excessive? There are several motives for an excessive water invoice. During the summer months, watering new or current grass or landscaping can motive the water bill to expand. Seemingly small problems consisting of lavatory or faucet leaks, a water powered sump pump, or a leaking humidifier can make a high-quality impact on your water invoice. You can test for leaks with the aid of searching out the small triangular leak indicator at the face of your water meter. If it's miles spinning while no water should be strolling, a leak is a gift. Another method of checking for leaks is to take a meter studying at night time and every other in the morning. If no water was used over night, the studying must stay the identical. See Water Conservation for extra data. I am promoting my house, can I give you the final examine off my meter? Only Water Department personnel take final readings. To guarantee you get your very last bill in time on your last date you will need to name and schedule a final water bill 48 hours before your remaining. We will want to get right of entry to on your premise to examine the water meter internal. You will then be capable of pick out up your final bill on the Treasurer’s workplace at City Hall the following commercial enterprise day and receive a receipt, or have it mailed, faxed or emailed to you. See Moving In/Out for more information. What is the Meter Update Program? The Water Department is undergoing a water meter replace application. Replacement is based totally on the age of the water meter in each home. The method requires to get admission to to the water meter inside the home and requires approximately 30 minutes. There is not any rate to the belongings owner for this update. What is the Mosaic Update Program? The Water Department is undergoing a meter reading tool (firefly) to replace the software. The firefly is the little gray container at the out of doors of your property/constructing which allows us to study your water meter every month without getting into your premise to study the meter itself. The substitute procedure calls for access to the water meter internal every home and requires about 20 mins. There is not any rate to the belongings owner for this replace. Can I get a separate meter for Irrigating my garden? Yes, a separate meter for Irrigation Only may be purchased, and you will be capable of lessening your water invoice with an Irrigation Rate. However, the cost of the meter is $325 and there are plumbing inspection prices and plumbing fees worried. The Irrigation Rate is $.08163 (as of 1/1/18) rather than the modern water/sewer rate of $.10236 per cubic foot. Therefore, it'd take 32,000 CF of water earlier than you will amortize the fee of the meter itself. Please remember your water consumption for irrigation carefully, and phone the DPW if you want to pursue this feature at 248-391-3777..