City of Goldsboro

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General FAQs Why do I have to pay a monthly carrier charge every month, whether or not or no longer I use any water? The carrier fee portion of your bill is designed to recover a part of the total prices incurred in offering a water carrier. These costs consist of working and preserving the supply, remedy, distribution and carrier facilities which might be had to provide water service to your own home or commercial enterprise. This fee appears on every bill and does now not vary with intake, but is associated with the scale and drift capability of your meter. Why didn’t someone from Fontana Water Company tell me that water service changed into going to be interrupted? Fontana Water Company makes every effort to avoid inconveniencing its clients with unscheduled water shutoffs. But now and then these circumstances are out of our manage. We don’t recognize while a water essential would possibly destroy. On rare events whilst we must interrupt your water carrier to enhance or hold the device, we notify you in individual or through door hanger observe of the hours planned for the interruption. How do I obtain a brief production fire hydrant meter? Deposit of $1,500 plus a predicted quantity primarily based on expected water usage for the mission the meter may be used for. The estimate will be made by a qualified worker of Fontana Water Company based totally on records supplied on the time of request for a production meter. What are Customer Service hours? Fontana Water Company Office 15966 Arrow Route Fontana, CA 92335 1-909-822-2201 Office Hours: eight:00 A.M – 5:00 P.M (M-F) After Hours 1-909-428-8746 Email: customerservice@fontanawater.Com See Service Area Map I had a higher bill than predicted. What occurred? The most not unusual causes of better-than-normal utilization are landscape irrigation gadget problems. This might also include adjustments inside the length and frequency of your watering, leaking valves, broken sprinkler heads, or broken pipes. If you believe you studied a leak, go searching your property or commercial enterprise for telltale signs: moss developing at the ground, valves or sidewalks; mushy soil or grass; dirt on sidewalks or driveway close to a sprinkler head. You also can check your meter to assist verify a leak. If you've got a landscape preservation employer, visit them to see if they have observed any troubles. Other commonplace causes of excessive utilization include leaky bathrooms, constantly jogging lavatories, valves or bypasses left open and multiplied laundry. Customers who have questions on their water invoice or who would love to contest the billed utilization have to touch the Customer Service Department at 1-909-822-2201, between eight a.M. And five p.M., Monday through Friday, except Holidays. When is my bill due? Bills are due and payable upon date of presentation. It will become past due if now not paid within 19 days of mailing by way of Fontana Water Company. See How to Read Your Bill How can I pay my invoice? Automatic Bill Payment Program: This service may be set up to mechanically make your fee from your checking or savings account. Simply return the filled in AutoPay signup shape with a connected canceled take a look at from the account you wish to use to make your bills from. This will allow us automatically debit your account for the quantity of the water invoice. As quickly as the service is hooked up your bill will tell you while and the amount of the debit for your account could be. AutoPay Application (PDF eighty-one KB) Online Bill Payment: You can also authorize price of your bills with the aid of the use of on-line bill baying services offered via many banks and third-birthday party entities, which includes Wells Fargo, Bank of America, Bank One, Yahoo Bill Pay, and Checkfree. Just make sure to pick the suitable seller (Fontana Water Company), and use your current Fontana Water account range found on your bill. Mailing your bill: Enclose the removable bottom portion of your invoice, in conjunction with a take a look at or cash order for the quantity due, in the envelope supplied to make sure speed and efficiency in processing. Please do not consist of cash or coin. If the envelope furnished is lost, mail to Fontana Water Company Post Office Box 5970 El Monte, CA 91734-1970 Paying your invoice in character: Feel unfastened to make your payment at our Customer Service Office, using take a look at, cashiers Test, or money order made out to Fontana Water Company. We additionally receive coins in case you are paying in character. A drop field is to be had within the front of the building or you may stroll your charge in. Fontana Water Company Office 15966 Arrow Route.