Laurel County Water District #2

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1) What forms of charge do you take delivery of? Your price may be made through on-line credit card via our website, Automatic Bank Draft, a test with the aid of mail, cash, check, or card at our workplace throughout enterprise hours, or your bank billpay gadget. We have an outside drop field available 24/7 at our office for test payments best.2) I currently used my bank’s billpay machine for my water invoice. My financial institution confirmed the price arrived previous to the due date, however I acquired a overdue price. Why? We have severa problems with this monthly. First, your financial institution sends the payment take a look at to a 3rd birthday celebration print and mail enterprise. We do no longer get a test without delay out of your financial institution. In reality, we frequently obtain one massive envelope with 100 price exams from a dozen different banks. Second, your bank has no concept while we actually receive your take a look at within the mail due to the fact they're now not sent registered go back receipt. The shipping date your bank puts on your account is only their estimate. Third, we put up bills obtained the equal day and do no longer preserve any payments. So, if we do no longer receive fee before 5 pm on the due date, a penalty price is classed, no matter whether or not a test is in transit. Since we don't have any control over the postal service, we encourage all customers the usage of billpay to agenda payments to arrive 7-10 business days in advance. One manner to keep away from the postal problem, past due fees, and credit score card charges is to join Automatic Bank Draft. There are not any additional costs to use it.3. I paid my invoice both on line, or by using drop box the night earlier than disconnect day, but I become nevertheless charged the charge. Why? All payments are due by way of 5 pm on the due date to avoid any penalty. Payments placed inside the drop-box after five pm are published the next day. We inspire all clients to pay earlier than 5 pm on the due date to keep away from extra expenses.4. Can I get a duplicate of my invoice by using electronic mail? Yes, click Manage My Acount follow the system to create an account. Once you've got an account, click on View My Account and Make Payment tab and select “Profile.” You may then pick out to acquire email statements.5. I’m having troubles with trash collection, who do I name? For trash collection problems in Paloma Creek or Savannah, name Waste Management at 1-800-772-8653. For Cross Oak Ranch, name IESI at 1-800-909-9061) 6. I pay on-line, can you prevent sending me an envelope? Yes, log in for your account thru the “Pay My Bill” hyperlink and pick out acquire statement electronically, now you may no longer obtain a paper bill and envelope..