Smithtown WD

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Can I practice for carrier over the phone? Yes. Please name certainly one of our Customer Service Representatives at (830) 629-8400 or (830) 606-2074 (San Antonio metro). The utility manner can be finished over the cellphone or an utility can be despatched to you to fill out and return by way of fax or mail. Our fax variety is (830) 629-2119.What is needed while making use of for carrier? In addition to the completed utility, you'll also want to offer us along with your Social Security range and a copy of your motive force's license or a valid Texas ID.Do I need to pay a deposit? Yes, a deposit is needed to provoke carrier. NBU requires a -month anticipated billing deposit that's determined with the aid of the average billing history for the place this is being carried out for. When applying for a newly constructed domestic the deposit will be primarily based on the rectangular footage of the house. One-half of the deposit is due whilst making software for carrier and the stability of the deposit might be billed with the aid of NBU on the primary month-to-month billing.Can I get the deposit waived? NBU will waive the deposit if you have set up an appropriate credit score history. This consists of: At least 24 months of non-stop carrier. An NBU credit rating of “B” or better for the beyond 24 consecutive months. If a purchaser actions out of the NBU carrier region then returns to the NBU service region, within 365 days or much less, the patron’s earlier NBU credit records and price file can be considered in lieu of a deposit.An current NBU customer may also switch offerings to every other location with no deposit requirement as long as they've a credit score score of “B” or higher for the last 24 consecutive months. In lieu of a deposit, an accepted Letter of Credit without a extra thanoverdue payments in the ultimate 12 months from the instant past electric powered software organisation can be submitted.We will even waive the deposit if the account is guaranteed by way of every other man or woman who currently has service with NBU and meets the following qualifications: Current NBU residential consumer. Consecutive provider for 24 months or extra. Maintained an NBU credit score rating of “B” or better for the closing 24 consecutive months. A Guarantor for no extra than 3 residential accounts at any person time.Do I get my deposit returned? The deposit may be held for a time period no longer less than 24 months after which refunded on the discretion of New Braunfels Utilities most effective if the account maintains an NBU credit score rating of “B” or better. Interest could be calculated for safety deposits held by using NBU from the date the deposit is obtained. The hobby price is primarily based at the United States Treasury Bills less 25 basis points (.25 percentage). PLEASE NOTE: If a consumer leaves NBU’s service vicinity before the 24 months, the deposit might be carried out to the final balance. A whole explanation of deposit necessities and credit rankings may be discovered in the NBU Service Conditions Policy.What is needed to stop service? To stop residential carrier, you could fill out a disconnect note at our office or deliver in, fax or mail a signed letter asking for disconnection and indicating the disconnection date. You may even want to direct NBU wherein to send your very last bill. You can ship a fax to NBU at (830) 629-2119 or mail the request to NBU, Attn: Customer Service, P.O. Box 310289, New Braunfels, TX 78131-0289.Can I pay my application invoice the use of a credit score card? Yes. Residential clients may name our Customer Service Division to pay your residential utility bill over the cellphone. The range is (830) 629-8400. You pays the use of your Visa or MasterCard credit card. All you want is your account number, the remaining 4 digits of the number one account holder's Social Security Number and your credit score card. You will acquire a affirmation variety after the transaction has been completed.Can I pay my application invoice on line? Yes. NBU gives a on line application known as e-Care. It permits you to view your bill and pay your bill on-line. You can pay by way of electronic check from your checking or financial savings account or by means of a Visa or MasterCard credit score card. Register your account by using clicking on the Pay Your Bill hyperlink inside the top proper of the home page.Can I exchange the due date for my bill? Yes. NBU has a application known as Pick Your Due Date. The dates available are the 4th of the month and the 18th of the month. AutoDraft is needed to be setup on the NBU account to enable the change of due date on the account.What is Budget Billing? Budget Billing is designed to ease the impact of higher seasonal electric payments by way of spreading your bills into 11 identical month-to-month bills with the twelfth month serving as the reconciling month. Budget Billing will assist you plan beforehand by letting you recognize exactly what your month-to-month payments might be. Customers who would love to take part may also be signed up for the AutoDraft Program, with a purpose to simplify their entire bill paying method. With AutoDraft, a patron nevertheless receives a assertion indicating the quantity a good way to be automatically deducted from their financial institution account at the date the NBU invoice is due. NBU customer service representatives are geared up to give an explanation for the details of this system to interested customers. They can be reached by using calling the NBU Main Office at (830) 629-8400.What are different fee alternatives? In addition to paying on-line or over the smartphone with a credit card, you may additionally pay your invoice by mail, by way of using the Western Union Convenience Pay service at taking part area stores, in character or thru the loose NBU Auto Draft monthly fee program.What can I do once I cannot pay? It is vital to touch our Customer Service Division earlier than your invoice is because of try to make arrangements for a fee alternative. Late expenses are routinely delivered to accounts if the invoice isn't paid through the due date earlier than 5 p.M. Making charge arrangements will avoid the threat of disconnection, but you stay chargeable for the late prices in case you pay after five p.M. At the due date. Please call NBU Customer Service at (830) 629-8400 during enterprise hours if you need to speak about price arrangements. Learn more about our credit score policies.When is my charge due? Customers could have at the least 21 days from the billing date inside which to pay the amount due with the aid of 5:00 p.M. Without being problem to a past due charge. Late fees can be carried out to any and all expenses billed to the client via NBU along with utility provider prices and miscellaneous costs. The due date will be precise at the billing announcement. Customers could have at least 10 days following the stated due date inside which to pay the quantity due, plus past due costs, prior to being issue to disconnection of carrier.What are the provision charge, the delivery and power prices, and the PCRA price on my bill? Our monthly availability charge covers administrative costs, like analyzing and servicing your meter, making ready and mailing bills, and maintaining and updating billing facts and relevant franchise fees. Our transport price reflects the expenses regarding poles, strains, transformers, etc., related to handing over power from its supply to your home. The energy charge reflects the charges of producing energy. The Power Cost Recovery Factor (PCRA) is the amount of your invoice because of fuel required to make energy. The PCRA isn't covered on your base fee. This is calculated every month primarily based on the energy payments we obtain from wholesale providers.How do I document an outage or provider difficulty? Please name our Systems Control Center at (830) 629-4NBU (4628). If you want to talk to a Customer Service Representative about your account, please call (830) 629-8400.Who do I name if I have questions about or issues with my garbage or recycling services? Both of these services are furnished by the City of New Braunfels. NBU bills those services as a courtesy for the City. If you've got questions or problems with both of these offerings, please contact the City Solid Waste and Recycling Division at (830) 221-4040, e-mail sanitation@nbtexas.Org or log on to www.Nbtexas.Org/swrdDo I want to be present to have my carrier related or reconnected? In most instances you do now not ought to be gift whilst your carrier is connected or reconnected.If my bushes are growing into strength strains, will you chop them? If your bushes are growing into the transmission or distribution energy lines, please name NBU’s 24-hour Dispatch at (830) 629-4NBU (4628). Learn extra about well planting timber and shrubs to reduce interference with power lines and system right here.How can I shop money on my electric powered and water bills? You can locate many cash saving hints on our internet web site under the Conservation tab. NBU also offers loose strength and water audits for commercial and home customers to help discover areas for your enterprise or home where you would possibly comprehend financial savings. To agenda an audit, please name (830) 608-8926.Does NBU offer rebates for water or energy conservation investments? A wide variety of rebates are offered for both water and power conservation investments. A entire listing of rebates is available under the Conservation tab. You can also name one in every of our Resource Conservation Technicians at (830) 608-8926 and they'll be satisfied to offer you with greater records..