SoftPro® Elite High-Efficiency City Water Softeners (Best Seller & Lifetime Warranty)
“I just wanted to say thank you for your excellent products and service over the past 12 years. ”
- Daniel R. - Texas
SoftPro® Elite High-Efficiency City Water Softeners (Best Seller & Lifetime Warranty)
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Water softener was very simple to install, along with the whole house filter, especially with the correct hoses provided. It took longer watching the water flow clear from each individual unit then actually hooking it up. Programming was a breeze. Nice to find videos on YouTube that gives additional help along with the manuals. As far as performance, cannot comment due that I just installed it today. Had some problems getting the correct hoses but Rhea helped in getting that taken care of.
We are are a custom home builder and do high end reno's and have we used this for years on all of our projects
Venkat Raju N.
Great experience. Would definitely refer to my friends.
Siva Prasad Akkala
Liked it so far.
I like the unit. The instructions were very difficult to follow for the final setup and startup. I found myself getting some info from manual, some from your videos and some from emails to you. The video was nice but it stopped short of showing the purging of the system and the brine tank and system startup. Totally missing from the manual is the maximum distance and height restrictions of the drain line. The manual is confusing the way it starts with step by step install. Then talks about regeneration, then goes back to pictures of how to install the whole system, then back to regeneration which was hard to understand
Quality products, great price, helpful staff in finding the right product and the terrific technical support through installation.
Helpful staff with info to determine correct size system requirements.
Product is really good. Working as expected. customer support team is helping every step. Good manual for installing a produxt
Issues but finally resolved.
Enjoying soft water now
Availability and very informative when I need help.
Got a great deal. Works great. Support is very responsive
John Redi Iford
Great quality coupled with friendly, knowledgeable people.
Loved the new softener that i ordered. Setup was pretty easy and the quality is great. No issues whatsoever
Excellent system. So far we are enjoying cold soft water. The heater tank needs to be flushed to enjoy the hot water too. The plumber said zero hardness
Review is a little late, it was just installed 2 weeks ago. Install went quickly (had a plumber do the install due to water connections). Programming instructions were easy to follow and soft water was at the faucets in about 3 hours. The short time we have used it, it has performed great. Highly recommend it.
Shipping was quick and the plumber installed it right away. Love it
I have purchased 5 of these units so far. They work great. Very efficient on salt. Make nice soft water. Easy to install. Got one that had a broken resin basket. You guys replaced it right away. Will keep buying these for my customers!!!
I installed my "SoftPro Elite High-Efficiency City Water Softener" a few months ago and its awesome! It uses very little salt, not even a bag per month (in a 4 person household). The assembly and install instructions were intuitive but the programming instructions were a bit sketchy. However, Jeremy, from tech support walked me through the programming and verified all my settings in no time at all. He and others answered my questions promptly and I got the softener up and running. Their support is outstanding! Some tips to offer: 1) IF in doubt, just call their tech support, they are great!!! 2) Don't over fill the salt reserve, that could cause a salt bridge. I would definitely recommend this product. Its awesome!!! Clean dishes, silverware, no more hard water spots, clothes look better, great warranty and great tech support. Definitely money well spent.
Seems to be a great water softener. Easy to program. Would like to know about advanced programming features.
Installed myself with help from YouTube and it was very easy, quick connect works great no leaks ! Programming was a little confusing cause quick install said one thing full installation manual says another so I went with manual install.
I unit works great. Only problem is the jacket that comes with it had a jammed zipper so is unusable. I have called multiple times and have not yet been told that they were shipping a replacement. Unit good. Customer Service Responsiveness to address shipment of defective part is poor ......I hope I eventually get the replacement
I purchased the Elite System with softener and 4 stage reverse osmosis drinking water system for the kitchen. It arrived within two weeks, and had help from a plumber to install it. The project took about 4 hrs to complete and went very smoothly. We are happy with the price, quality, and ease of installation. I would recommend this to everyone.
Easy install. Would be nice to have a more comprehensive manual that explains how to access options on controller and why you might want to adjust. Though lacking that, QWT has excellent, responsive service to help step through options for specific user needs.
The person making label didn’t follow my instructions about my address so it went to the manager. I had to call fedex to make sure they had correct address. Didn’t get updated on arrival of water softener unless I called them. Took longer than expected to receive it. It was fairly easy to install. So far it works great! I could tell it was working after first regeneration!!
Took too long to get it.
This is the THIRD unit I have ordered. The first two are for customers and this one is in my own personal home. These are quality units and super easy to program. My customers love them so far and I’m sure I will too.
Night and day improvement vs 11 yr Whirlpool. Hardness and alkalinity reduced substantially. Water pressure increased. Installation quite easy, < 3 hrs, though a few steps were a bit unclear.
I have not had the new water softener system installed yet, but I did do an inventory of all the parts, and I am impressed with the quality of the parts and the design. As soon as the softener is installed, I will submit a follow up review.
So far so good and glad to have soft water again. I had a plumber install it for me and it took him a few hours and cost around $600. This was still a less expensive option then purchasing directly from the plumber. I was amazed when I opened the box that the tank was shipped in. It was wrapped in material that was like a wet suit. It fit perfectly as it was made specifically for the tank. It protected the tank from any damage while shipping and all you had to do was unzip it. Very impressive. Highly recommend this product
Thanks to our new system, our water is so nice and soft. We love it. Wish we could get a notice of when salt is low or change the recharge time to middle of the night.
Video said 3 to 4 hours to install. It took only 1 hour and I added a faucet. I did have a loop already there
Overall I'm pleased with the purchase and performance of my SoftPro Elite High-Efficiency City Water Softener (64000 Grain Capacity). I prepped the plumbing and did all of the installation work myself. Having pre-built a CPVC plumbing bypass valve with threaded termination points, I did not use the Quick Connect Hoses but they were a generous nice-to-have. With the plumbing already in place, the actual installation of the assembled softener took a little over an hour. My deduction of a star in this review is because of the following: • My unit was damaged during shipment and returned by FedEx. The logistics between Quality Water and FedEx caused a two-week delay in the receipt of the complete system. • The replacement mineral tank was not preloaded with media as advertised and expected. A bag of media was delivered but I was left to my own devices as to funneling the media into the tank. Quite inconvenient and time consuming. • The video installation instruction vs. the received printed instructions caused confusion as to whether a manual regeneration should be performed upon initial install. As stated in the beginning, I am otherwise satisfied overall. I have not taken any actual hardness readings but I've noticed an elimination of the water ring stains in fixtures that appeared with the antiquated softener that this system replaced.
I needed to hire a plumber to redo the water connections from my previous water softener. I had a Sears and Whirlpool units before that only lasted about 4 years outside my house in southeast Florida. I bought this unit due to warranty and claims it could handle the heat and humidity down here. The install was very straight forward once I called to get some clarification on the installation videos and booklet. If you buy the KDF55 filter you don’t need the basket filter under the controller head. You do need to tighten the head to the tank pretty hard. I didn’t do it tight enough the first time and came out a few days later to find water leaking from the seam. Easy to disconnect the piles and tightened the unit - no issues since then. The outdoor cover for the controller seems to work, but I also covered everything with a grill cover tarp. Water quality is very good and soft. Didn’t use the quick connect pipes as plumber did custom connections.
I just had it put in 2 days ago to days ago and so far so far the water coming out of the sink seems to be are seems to have a little bit of a white tent to it like a little smoky tent so I'm not for sure if it's pumping out too much salt or if it's just going through the process and then it was slowly clear up so I'm hoping that it slowly clears up I've been running both showers and the sinks every day for a few minutes for these past 2 days to see if we can wash the smokey substance out of the water
Overall it was a good experience. So much for the free connector they never sent. Hired a handyman to install the system. It arrived a lot sooner that I was told. That pushed my plans cause it was delivered to my front door and not the garage. I can tell the difference in the water quality. I would recommend this product.
I ordered the SoftPro Water System and installed it myself. The biggest obstacle for me was the drainage. Instructions don’t really cover much but the drain has about the same pressure as the main water line so the connections need to be secured and water tight. The main system has a lot of functions but the instructions only cover what you need to get it running. I’d like to see more info on all the other functions even if they aren’t used much. As with all the other manufacturers of softeners , I found it very difficult to get specifics on how much salt it will use to how much water it uses to regenerate. It all depends on your water hardness but a few examples more accessible would have been nice. Lastly, the system is working and you can really tell the difference right away. I wish we would have installed one 3 years ago. The quality of the unit seems great and the service and shipping was fast. I highly recommend, but do your homework and definitely install yourself.
I haven’t been able to set it up yet due to my dad passing away as well as my dog passing away
I love my water softener and carbon filter. Water quality has improved drastically. It is easy to install and customer service is great. Jeremy was very helpful and answered all my questions, provided information regarding the installation. I am very satisfied and happy with my purchase.
Works great! The controls are intuitive, the support has been awesome, and the installation was easy.
Had system up and running for about 45 daysand love the system. Had a few hiccups with Fedex changing delivery dates 3 times causing me to waste 2 days. Also, had a missing brine grid which took a month to get. Covid, and Texas storm played some part, but there was plenty of opportunity for Canture Water-groups to get part shipped. Jeremy and Quality Water Treat were easy to work with and I don't believe they were the problem. I blame Canture Watergroups which I believe is the wholesaler. Hope, I get better turn around time if ever have major problem. Otherwise, system super simple to setup, water is softer than old softener. I'm still amazed how simple it was to setup.
I love the water system! It makes a huge difference in our water.
Good shipping. Installation was a breeze with the bypass valve and quick connect hose kit. Whole job took about 2 hours. Since install, the unit has been working like a champ. Very noticeable difference in our water quality almost immediately, and it keeps getting better every day.
I purchased the soft pro elite with a carbon filter system. The purchase process was easy and it shipped out within a few days. When I received the product I watched the YouTube videos on how to install it. I had one question and called the company and they helped me quickly. The install, with the help of YouTube videos, went well. I have owned my system since 4/7/20. It has functioned flawlessly. My water use has decreased. My salt use has dramatically decreased. When I first installed it I filled it with 4 bags. Just a week ago, 11 months later, I had to put 2 more bags in. That is incredibly efficient at salt use. I love this system, the water tastes good, my water stays soft, and my water use and salt use has been WAY LESS. This is a quality affordable system. Highly recommend it.
We recently moved, and although we had hard water before the water in our new home was much worse. My wife noticed it immediately, and I started having issues with my hands drying out and fingertips cracking after about a week. We began the process to find a solution, and called Culligan to come out. They confirmed our issue was due to hardness, but offered a solution that did not sound right to me. Their solution was to tie their unit into the water heater in order to soften our water. That did not sound correct to me, so I began researching units and methods of softening water. I discovered they wanted to do this in order to prevent having to tear into a finished area of the basement to tie into the main line. During this process I also discovered your website. Due to the extent of demo and finish work I had to undertake to install the unit properly it did cost about what Culligan quoted, but I’m left with a better softener and I’m not mixing the softened water with raw water as they suggested. We have had the system hooked up for only 4-days now and my hands are already healing. I’m very happy with the equipment!
Great high efficiency water softener that’s uses less salt and water during regeneration with tough 10% Cross linked resin that will produce years of quality service. Great softener at a good price.
It was an easy install. Seems to work fine.
Great people to work with. I enquired about the product before purchase and was treated great. They even sent me a digital copy of the installation guide so that I knew exactly what I was getting into before ordering.
My wife and I installed the Soft Pro Elite in about an hour, excellent instructions and videos., It is working great! Programming was easy as could be.
I bought this softener last year and thought it was time to give it a review. This is not my first softener, I had a commercial softener in my last home that I bought somewhere else. After a years worth of use, all I can say is wow! I had bought 6 bags of salt when I installed it, figuring that would last me a couple of months. As of today there was about 1 bag of salt left in the brine tank. This unit truly saves salt. My previous softener would have burned through easily 3 or 4 times the amount of salt this one used. But this one truly lives up to its claim about being frugal on salt. The unit has worked flawlessly for us, it’s one of those things that you purchase and afterwards marvel in what a great investment this was. I used to dread the dragging 200 pounds of salt down to the basement every other month. Now it’s a once a year deal! The unit shipped quickly and came very well packaged with a tremendous amount of support literature and instructions. The companies sales department and tech support are very helpful and curious. I had originally ordered the wrong sized supply lines and emailed the sales department when I realized it. They corrected the order immediately without any delay to my order shipping. Don’t hesitate in purchasing one of these. You won’t find a better unit and the price is also unbeatable. I’m very pleased with my purchase and highly recommend this product as well as this company.
Easy to install. Heather returned the water analysis quickly. In 24 hours I felt the difference in my hair and on my skin. I would like to see the owners manual printedl in a larger Fonte. Two things I had an issue with. 1.Would make it easier to read and follow. 2. The silver face plate or decal on the controller was applied uneven, has buddies that I can’t smooth out.
The unit was easy to install and is working as expected and looks like a quality piece of equipment. My only real complaint is the tracking information which said that the shipment wa to arrive Sunday Dec. 13th so I waited all day for it to arrive and nothing, OK it's close to Christmas and Sunday so I waited all day Monday, nothing. It finally arrived on Tuesday when I was away from home. All I wanted was a real delivery time, I know that this is more of a Fed-X problem but It was a major aggravation. The supplied quick connect flex lines could not work with my existing setup because they come straight off the control valve and would put the tank too far from the wall so I had to buy flex lines (another $40) and use the 90 deg adapters supplied with the unit. Also my wall connections was 3/4 male pipe thread and I would have had to cut off the threaded ends to use the push on connections on the flex lines. So far no leaks.
Have not had a chance to install this unit yet. Moving into a new home this week and I will let you know after the installation. Thank you for the excellent shipping and the ease of ordering.
The shipping was kind of slow. Once I got the system I called a couple of times for assistance and clarification on installing instructions. They where always courteous and helpful. I had system working for 3 weeks now and had no problems or issues with it. The difference with water softness is amazing. Bathrooms are staying cleaner longer. I hope that the reviews are right and I get years of quality water.
Softener arrived on two shipments, faster than estimated, within two days off each other. The tank arrived fully loaded, but upside down. Everything was packaged well, nothing read missing or damaged. Instructions were straightforward and it took me two hours to install the system. It them took a couple days to start seeing the softened water, and it's been great since. I had a couple questions which I emailed in, and got them answered within 30 minutes, so a big thumbs up to the support team. I would definitely recommend this softener.
Called and asked if any sales were coming up, was told 'No'. Bought the softener then it went on sale 2 days later. They would not honor the sale price for my purchase. Buyer beware.
The selection and ordering process was excellent. The SoftPro elite "unit" was shipped in two boxes as expected. But delivery of the second box arrived 2 days after the first box. Installation was fairly easy and instruction manual was clear. Just ordered a water testing kit to measure the softness in my household. Overall, quite pleased.
Very happy with my purchase. I've noticed a huge difference in the quality of my water.
It was super easy. This was a fresh install along with a tankless hot water heater. Instructions were clear and easy to follow. Watched the videos to make sure all my bases were covered. Very helpful!! Thank you and looking forward to years of use.
Great product. Customer service is amazing. Would definaletly recommend this product and this company for all your water needs!!!
Easy self install, the hardest part was building a cover to protect it from the elements outside. Noticed the feel of the water immediately, I think we took three showers each that first day plus bathed the dog, The difference is amazing! We’ve only had it in for about two weeks now and we can already see how it’ll save on soap and cleaning supplies especially on shower glass doors, laundry rm. bathroom and kitchen fixtures.
Videos and included instructions helped make this a perfect fit our household!!
This arrived quickly and the plumber had no trouble installing it. My water tastes good right out of the tap.
Our experience with Jeremy and the QWT team was excellent. Jeremy answered many questions via the chat feature. The written materials and videos made the installation by my son in law and me straight forward, even "painless." Everything appears to be working fine.
Took longer to remove and empty my Kenmore 12-year-old softener than to install this one. The shipping was great and well packaged. I did not need the bypass since my plumbing already had manual valves to do the same so that made it even easier to hook up. I had a question in programming the unit which customer service readily helped me with. Now after its first regeneration, I noted that only 6 " of water went into the brine tank for next time around. This is really efficient. So far the water has tested at less than 1 grain hardness, it was a little over 24 grains hard in this city supplied water in Kentucky. I guess this hardness contributes to the excellent boubon wiskey and strong horse bones though!! ...But not for use in the house.
Hi, I just wanted to say how pleased I am with my new softener. I had a plumber help me with the install since I had some other plumbing work done at the same time. My water went from a hardness of 22 gpg to what the chart on the water test strip shows in one manual regeneration and has been like that since. It hasnt seemed to go thru any salt which is amazing.Programming was straight forward and easy to set up.All in all, I couldn't be happier with my soft-pro elite softener or with Quality water treatment.
Everything arrived in great condition. Well packed and protected for shipping. The installation was straight forward and we had it up and running in a couple of hours.
Super cool system....easy to install!
Wasn't sure I had it set up correctly so I called svc. We ran a few tests and it was. It just took a few days for the soft water to really take effect here in San Antonio where we have the hardest water in the country. Now I tell you what....I was never a big believer in water softeners and bought this on a whim but now that the water is soft we don't know how we ever lived without it. Everything stays so much cleaner. Our sinks throughout the house simply need wiped down instead of scrubbed. Kitchen sink is the same way. Soap last so much longer, dishes are spotless. Hair and skin are so much softer. Don't need lotion anymore. Amazing!!! Thank you guys so much for a great deal and quality equipment.
Had it for a about a month. So far so good. Will update when the temperature gets cold, see how it does then.
Water is soft and it uses actual table salt for recharging.
Having finally received the system after several weeks(COVID-19 delay), I installed the system. Instructions were straight forward along with videos. Plumbing requirements for my house, 3/4 inch pipes, had me running to local hardware store for adapters but that was to be expected. Love the push-in connectors for the control head and by-pass valve. This is by far the easiest connect system. Once I ran the manual regeneration procedure the unit was good to go. I had a twenty year old system and now I’ve got a state of the art unit. It’s working great. Took my first shower the other day and I really missed having soft water. High end unit that I would easily recommend to family, friends and anyone else looking for a new or replacement system. Best warranty for components and support very helpful. Great price too!
Took less than 2 hrs to install - simple programming, and it was up & running without any problems - great system...
I've only had this softner a few weeks, but I do have soft water again. No more soaping up for several minutes to get a lather. The scale has stopped on my faucets. Ii installed it myself and it probably took less than an hour once I had all the pieces and parts I needed. So far so good.
Our well water is now softer than it has ever been since we've lived in this house the past 19 years.
Easy to install yourself. No more taste in water, no more smell in shower .. fantastic !
Customer service has been great from questions about ordering the proper equipment to help with installation. Had one issue that was because of shipping damage and Jeremy took care of it for me. I ordered the unflow whole house carbon filter and Upflow soft pro elite 32000. I had a Water softener company come to my house and they quoted me almost $4000 for just the water softener and installation. I was able to purchase and install this System myself for $2000 half the price and I have drinking quality water throughout my home.
I really like the system. It was easy to install and water feels great.
I spent a lot of time researching. Soft Pro Elite was pick of choices. Very well made. Simple set up made super simple with phone support talking me through. Works great, everything I wanted in improving water quality. DIY turned a $5000 job with competitors into an $1100 job for me. One tip: I had to run my own loop from street water meter. If you have to do this cover the new pipe work with Duct tape and check final fittings for no debris/stones in pipe. I blew a pebble into my home pipe, fortunately stuck at first PEX joint!
The first thing after moving to my new home is to install this water softener. After installing the water softener, we can take a bath, cook, and drink with confidence.
Used twice so far what a difference in the water.
My advice, for those with problems of scaling, poor tasting water, overuse of soap and shampoo, dish spotting, and clogging shower heads: Don't try talking yourself out of this purchase! Just do it and you won't be disappointed!”
Really love this product. It makes adifference. Our water is excellent!
If you are having trouble with scale buildup, water spots, and orange deposits in shower and toilet I strongly recommend this product. It has literally changed my life
Works just as they say it does.
This company is great! They are dependable, easily serviceable and very economical.
After having the Softpro filter system installed, my wife complains less about her skin being dry and itchy and says her hair feels cleaner. We have also both noticed that it is easier to keep sinks and wet areas clean (no more hard water stains!!!).
My son was able to install the water Softener with no problems.
I am happy with my purchase of my SoftPro Elite Basic 32000 Water Softener. The water in our new home had a hardness of 15 grains, and this softener brought the hardness down to 1.5. The soft water feels great in the shower, and is working out wonderfully in the rest of the house. The installation was super easy, especially after watching the instructional videos that were available. I like the information that is presented on the control panel. It is nice to be able to see how much water we are using, and when to expect the softener to cycle.
Really nothing to dislike. I purchased it from quality water treatment and had no issues. Water tastes excellent. I used to buy water from a local spring for drinking purposes. This is just as good.
Great product and even better costumer service. First time buying and installing a water softener and Jeremy was there to guide step by step. Quick and easy installation and the softener itself comes ready to plug and play. Just tested the hardness of my water and it's close to 0 ppm. Also, you can beat the lifetime warranty. Thank you quality water treatment and thanks Jeremy.
Everyone at Quality Water has been very helpful and very responsive, Jeremy has been great, seems system is working fine and will check back in with more updates
Excellent product. The water tastes and feels on your hands differently - its softer and tasty to drink. I highly recommend this product to people who want to save on poland spring purchases.
Installation may require a professional depending on where you live. But its not necessary.
My nephew loves turning on the tap and getting water the "old fashioned way"!
It was a very easy install to get it up and running. Just need to have a common comprehensive install guide as manual and other install resources kind of conflict. Water is treated pretty well and good so far into a week
Saves us on having to purchase bottled water for the next years. Can't beat it!
I would have submitted a review sooner but wanted to make sure I liked it. This is an awesome system, I have had my water tested since installation and I am soo happy. No chlorine, no bugs.
Hi pls resend this questionnaire when the water softener fires off. Thus far, I hope I had set it up correctly with programming...