Columbia

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Q: What is the deal with for mailing in bills? A: Payments ought to be mailed to Arizona Water Company P.O. Box 29098 Phoenix, AZ 85038-9098 Fax: 602-240-6874 Q: How can I alternate my mailing address for payments? A: You may additionally name or go to your nearby Arizona Water Company workplace to complete a Customer Information Change shape, or you can e-mail your local Arizona Water Company workplace to provide it with the (1) name on account, (2) account quantity, (three) antique cope with, and (four) new cope with. Q: When I go away my domestic for several months, can I request water carrier be grown to become off? A: You may additionally request your neighborhood Arizona Water Company office to turn off your water provider below one of two types of provider disconnections: Final Bill: Water carrier is disconnected and a very last bill is rendered to you. If you re-set up carrier inside twelve months, you must pay the lower back minimums or eight times the minimal (whichever is much less) as a re-status quo price. Courtesy Off: Water provider is disconnected till Arizona Water Company is requested by you to show your provider again on. Minimum payments continue to be rendered and are due and payable on a monthly foundation. A Courtesy Off is in the main used while living is to be vacant for some time. Q: Is there a rate for courtesy turn-on or flip-off provider? A: Arizona Water Company gives courtesy flip-on and flip-off providers at no price, supplied the flip-on or flip-off is to be made at some point of normal working hours, Monday through Friday, from 8:00 A.M. To 5:00 P.M. Whenever feasible, 3-days develop note need to be supplied. If the flip-on or flip-off is to be made after normal operating hours, there may be a $35 after-hours fee. Q: Who is eligible for SurePay? A: SurePay is open to all residential and commercial enterprise customers billed through Arizona Water Company. Your account need to be in true status and now not a situation to existing charge arrangements. Q: What does it value me to be a part of SurePay? A: There are not any sign-up prices and no participation fees charged with the aid of Arizona Water Company. However, some economic establishments can also charge a rate for digital fund transfers. Q: How will I recognize when my enrollment in SurePay is activated? A: Within one or billings, a notice of the date of the primary automatic deduction from your bank account will seem on your Arizona Water Company water bill. If you're a lively SurePay participant, a SurePay notice will appear on all your water bills. Continue to make bills as traditional until your participation has taken impact. Q: What occurs on the occasion of a rejected price via SurePay? A: Payments can be rejected by using your financial organization due to insufficient finances, closed/unauthorized money owed or different motives. Check with your economic group for possible prices it can impose. If the price is rejected, Arizona Water Company will follow its authorized provider fee in your subsequent water bill. The Company reserves the right to terminate your participation in SurePay at any time. Q: How do I alternate statistics on my SurePay enrollment? A: To exchange your cope with, name your local Arizona Water Company office. To change your bank account statistics, submit a new SurePay Application and Authorization to the Company. Inaccurate data can also bring about payments being refused by way of your financial group. The Company will no longer be liable for prices that result from misguided statistics or failure to offer the Company with timely notification of changes. Q: How do I cancel SurePay? A: To cancel SurePay, open the SurePay cancellation shape, entire, print, sign and mail or fax to the cope with indexed above. Termination will become powerful inside 10 commercial enterprise days after the Company gets your notification. Q: Will Arizona Water Company contact me to request a bank account or credit score card records? A: Arizona Water Company will not name customers to request a financial institution account or credit score card information. Please do now not provide private information to any unknown caller. Q: How can I pick out Arizona Water Company personnel and will they want to go into my home? A: All Arizona Water Company personnel put on uniforms with the Arizona Water Company label certainly seen and power automobiles with the Arizona Water Company emblem displayed. Employees also bring Arizona Water Company ID badges with the worker photograph and title. Arizona Water Company employees will by no means ask to enter the house to check the water and simplest enter the home to perform a water audit on the request of the purchaser..