Fulton

.. ...

If we've got a water emergency after hours, who will we name? We have an answering service to discipline after hour’s emergency calls. Just dial the regular office phone variety (573) 449-0324 and wait for the action to press “one” for redirection to the answering carrier. They will take your statistics and phone our on-call certified provider character. Billing questions will handiest be addressed at some point in normal office hours of 8:00 a.M. To 4:30 p.M. Monday through Friday. What do I do if I am experiencing low strain? Check your meter and the encircling place for feasible leaks. Next, call our office and record low stress for your place. Why is my water discolored? A restore might have been completed currently allowing air to enter the line, causing the milky appearance. What chemicals does our software district add to the water? Only chemicals that might be accepted via the National Safety Foundation for the remedy of drinking water. My water tastes seem and smell humorous. Is it safe to drink? All public water systems are required to maintain a minimum chlorine degree of zero.2 mg/L (examined at the quit of each line) via nation regulation. Systems that use chloramine as a disinfectant have to maintain a stage of zero.5 mg/L through kingdom law. Our disinfectant levels are tested each day to ensure protection. Why does debris come out of the faucet when jogging warm water? Most possibly your water heater needs to be flushed. CAUTION: Most manufacturers advise hiring a professional to flush your water heater. If you plan on doing this your self, read the proprietor's manual to maintain from being hurt and or adverse the water heater. Why do I have previous stability once I recognize I despatched in my charge? We may have acquired it after the due date or we won't have received it in any respect. Call our workplace and we can assist you to clear up the hassle. Where is the billing and customer service office placed? The Water District’s billing and customer service workplace is located at 1500 North Seventh Street in Columbia, Mo. We aren't downtown; we are positioned one block north of the Business Loop. For your added comfort we have a power-up window placed on the west quit of the building below the canopy with a night time deposit slot complete with price envelopes simply beyond the power-up drawer. What are your office hours? Our ordinary workplace hours for undertaking reliable District business, answering billing inquiries and scheduling and discussing customer support requests are 8:00 a.M. To four:30 p.M., Monday via Friday, except positive vacations. How frequently are water bills sent? All patron water bills are despatched out on the primary working day of the month and are due on or by the fifteenth of the equal month. If the fifteenth falls on a weekend or vacation, the due date is extended to the following business day. Is my water meter study every month? Yes, District carrier personnel examine your meter every month. The monthly meter studying shows us your beyond month’s real water usage that is meditated in your invoice. In instances of prolonged inclement climate including intense cold, ice or heavy blizzard we reserve the right to estimate your utilization based totally on your usage history. Why do I need to pay a security deposit to set up a new account when we've got a good credit score record? Each new customer of our District is needed to pay a deposit. The deposits help assure that each one customer pay for the offerings acquired although customers flow out without notice or a forwarding cope with. Deposits help maintain the prices down for all customers. The Water District is a non-earnings organization. When do I get my safety deposit back? Security deposits are robotically implemented on your final bill as a credit score. You will acquire a final bill or a reimbursement check. If you flow to a brand new address inside the Water District, a new deposit may be required. We do now not transfer deposits from one address to another. Do you have budget billing? At this time we do no longer provide budget billing. However, if you wish to pay and convey a credit balance on your account, we can lessen it month-to-month through the billed amount. Can I trade my billing date, meter examine date or billing due date? The billing date and due date are set out in the Water User’s Agreement and District Rules and Regulations and can not be modified without Board approval. District personnel read water meters on a set time table each month. To keep costs down, we cannot customize billing dates, billing due dates or meter analyzing dates. Is sewer blanketed on my invoice? Can I pay my sewer invoice to you? No, sewer expenses are not included in your month-to-month water. The Water District handiest bills and collects for the water offerings it affords Do you've got a night time dropbox so I can make bills after hours? Yes, we do have a night time drop field. Our night drop box is located at the west aspect of the building just beyond the drive-up window. Do I need a water softener in my home or enterprise? Water hardness and softness ranges are character preferences. You may additionally find that you use much less cleaning soap for laundry with softened water. However, water that is too tender can be terrible in your pipes or maybe your fitness. Hard water in flip makes use of greater cleaning soap and can be hard on the water the use of home equipment. C.P.W.S.D. No. 1 water is usually in the reasonably tough variety as described with an approximate hardness degree of 12 to 17 grains..