Dan River Water Inc

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How lots of storage capacity does the Authority have?We can shop over one hundred thirty million gallons, which can meet up to 3 days of usage.How does a water tower work?Water towers store water to be used at a later time. They are filled at night whilst demand is low and make water available while demand is high. Building towers excessive off the floor permits us to deliver dependable water pressure to customers. For a diagram, go to How Stuff Works. Click to look at how a water storage tank is built.Why are antennas on top of some water towers?MCWA rentals area on water towers to mobile vendors, which gives extra sales and allows preserve our rates low.Who is chargeable for the water lines to my residence?MCWA maintains the water meter and the water provider line from the water important to the outdoor close-off valve. Homeowners are chargeable for the carrier from the reduce box to the residence, such as inner shut-off valves.Is it k to plant close to the slash field?No. Plants, trees, shrubs or permanent fixtures can impede our capability to service your lines. It is recommended that you name Digearlier than doing paintings at or near the right-of-manner so that the utility businesses can mark the vicinity in their service traces.How long will my water be off for the duration of upkeep?It relies upon the work being executed. About 50% of all breaks are fixed within four hours, and ninety% is constant within 8 hours. Call (585) 442-7200 for statistics on your repair.Why wasn't I notified earlier than my water changed into close off?Sometimes there is not time to notify clients inside the occasion of emergency conditions or threats to public protection. We will notify you of pre-scheduled repair work.Why are colored stakes, flags or paint marks on my lawn or sidewalk?They show the area of utilities in that region. We are required by way of regulation to mark our water lines any time a contractor will be excavating within 15' of our mains. When these markers appear, it way excavation paintings have been scheduled or have recently been finished. Different colors are used to indicate the vicinity of various utilities:blue = water pink = electric yellow = fuel orange = TV and cable inexperienced = sewerWho do I name if I'm installing a swimming pool, fence or a sprinkler device in my backyard safely. New York at (800) 962-7962 to notify all utilities (consisting of MCWA) to stake lines earlier than you dig. If you're installing a garden sprinkler gadget, touch our Backflow Department (585) 442-2000 to ensure you comply with NYS and County Health regulations.When are grading and seeding carried out to restore damages?Lawn maintenance is weather-based. Our intention is to restore all harm from the previous season by July 1) If harm takes an area for the duration of the planting season, we wait at the very least two to three weeks for the ground to settle before making permanent repairs.When are pavement patches made?The procedure depends on the weather and the ground situation. Usually, we install a brief patch and permit the ground to settle for not less than three weeks before an everlasting patch is made. Large jobs may be behind schedule till spring in view that we ought to achieve patching cloth from asphalt batch flora, which can be regularly closed from November through April.How can I prepare for wintry weather?Don't permit winter to sneak up on you! Remember: a frozen water meter and/or frozen pipes are not the simplest inconvenient, they can be expensive. Here are a few guidelines to maintain your water flowing freely all wintry weather. Check your outdoor taps: Disconnect all hoses from outdoor faucets Shut off and drain all out of doors taps and garden sprinkler structures OR If you do not have a separate shut-off valve for outdoor faucets, shield them with insulated covers. You'll locate covers at hardware and building deliver shops. Eliminate drafts: Close all home windows and doorways close to water lines Caulk around pipes in which they input the house. Close foundation vents now not wanted for residential use. Seal cracks in the basement, crawl area, and other out of doors walls. Insulate pipes: Wrap pipes in unheated areas with weatherproof insulation or warmness tape products Protect the water meter: If your water meter is in an unheated location or close to drafts from the exterior, insulate it to preserve it from freezing. NOTE: Customers are chargeable for the substitute fee of a meter damaged because of freezing. What to do in case your pipes freeze: Locate your principal shut-off valve. If a water line has broken or split, you don't want to waste time searching out the close-off while the water begins flowing once more! Test the close-off to ensure it is working. (If you cannot locate the principle shut-off or it may not operate, call our Customer Service Department at 442-7200.) Find wherein the pipe is frozen. Look in unheated areas wherein pipe insulation is free or missing. Open a faucet downstream of the frozen area to provide an outlet for the water after thawing. Thaw the pipe the usage of a hairdryer on the low-heat setting. Move the dryer backward and forward across the frozen phase. Be affected person! This is a gradual procedure. NEVER USE AN OPEN FLAME TO THAW A FROZEN LINE!! If none of your faucets work and also you cannot discover in which the traces are frozen, it's feasible your service line is frozen. Call Customer Service to arrange for a serviceman to go to the property. If the carrier line is frozen between the water important and the out of doors close-off valve (cut back prevent), our MCWA serviceman will thaw the road. There is no charge for this carrier unless it happens a couple of times within the same season. If the service line is frozen within your own home, thawing the line is your responsibility. Take a few minutes to put together your home for wintry weather and avoid those problems!Who has permission to open a fireplace hydrant?Hydrants are provided for hearth protection, with special lets in issued for different legitimate makes use of. Unauthorized or unsuitable hydrant use can result in harm to the gadget, in all likelihood creating a hassle if it has been wished in an emergency. If you've got issues about who's using a hydrant or how it's miles being used, call (585) 442-7200.My water looks grimy. How can I get it to clear up?Run bloodless water* for 10 to fifteen minutes from one tap. When the bloodless water now not appears dirty, turn on the new water and run it till the water is clear. If the water does not solve by way of then, call Customer Service (585) 442-7200 or after Business Hours: (585) 442-2009. *By not strolling the recent water to start with, you may maintain discolored water out of the recent water tank.Why is my water milky colored?Milky colored water is frequently resulting from the air in the water. Confirm this through checking for bubbles growing to the pinnacle of a tumbler of water. To take away air from the line, run a tap at the very best region in the house for about 15 mins. If the trouble persists, call Customer Service (585) 442-7200 or after Business Hours: (585) 442-2009.What are the white particles clogging my taps?Sometimes the plastic filler tube on certain water heaters breaks down into granules that seem like powdered soap. It's maximum possibly to appear with water heaters synthetic between 1993 and 1996. According to manufacturers, the problem has been solved. Affordable, easy-to-deploy replacements are available.Why is my water walking slowly?If the hassle is only with one tap, it could be a plugged faucet filter display. Clean or update the screen. If multiple taps have low pressure, take a look at the subsequent:Shut-off Valve: Make certain the valve is open all the manner. Supply Line: If other homes in your area are experiencing the identical hassle, name Customer Service (585) 442-7200. Pressure Regulator: A plumber can test and update the valve.How do I test for toilet leaks?Put a few drops of meals coloring into the toilet tank. If after an hour food coloring appears within the rest room bowl, you leak. Replace the stopper within the tank to restore the hassle. Remove the lid from the tank and flush the rest room. Once the tank is stuffed concentrate or searches for water nevertheless walking. Put a touch powder inside the tank to test if the water stage is rising above the overflow pipe. If the powder disappears, water is leaking. Adjust or replace the go with the flow to repair the hassle.Where is my shut-off valve positioned?It is about three ft off the floor near the meter, positioned on the wall going through the street in which the water provider pipe enters the constructing.How can I make safe drinking water in an emergency?Boiling is the ideal way to make water secure to drink. An energetic boil for one minute will kill any disease-inflicting microorganisms in water.What is the water hardness?Water hardness is a degree of the mineral content of water. MCWA water is considered fairly difficult and incorporates among 5.6 and seven.6 grains per gallon of Total Hardness (100 to one hundred twenty-five milligrams in step with liter)..