Jefferson County PWSD1

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Q: How can I grow to be a Connecticut Water consumer?A: You first want to determine if we provide water service in your area. Check out our service territory map to see if Connecticut Water services your metropolis. If so, call us at 1-800-286-5700. Q: How do I open an account?A: To turn on the water carrier, please touch customer support at 1-800-286-5700. Please have the subsequent facts available:Service deals with Name(s) to appear at the account Telephone range(s) The date you want a carrier to start. (No weekends or holidays) Notification if you are shopping for or renting the assets If you're renting, please entire a Billing Authorization Form. Bills for most residential clients are issued on a quarterly foundation. Your first bill can be generated the subsequent time we are in your neighborhood studying water meters. Q: How do I near my account?A: To close an account, please contact customer service at 1-800-286-5700. Please provide the subsequent records: Your account wide variety or carrier cope with The date provider have to be taken from your name (The water can be shut off as early as 8 a.M. At the day you ask to stop service until any other birthday party asks to begin provider at the identical day) Your mailing address for the final invoice A current sunlight hours phone variety Our Field Service representative might be at the service deal with at the date requested, among the hours of 8 a.M. And 4:30 p.M. If a new patron has called to request carrier at this deal with, the serviceman or woman will go away the water on and will take a meter studying for billing purposes. Otherwise, the service might grow to become off for a price of $forty. A final bill may be mailed after your very last meter studying or can be available on the time your account is closed. Q: How frequently do you invoice?A: Residential clients are billed each three months, while some of our large commercial enterprise and commercial clients are billed monthly. Q: Why is my water bill better than I expected?A: Quite frequently higher bills are the result of expanded water usage. Adding water to the usage of appliances, i.E. A washing machine or dishwasher, watering a brand new garden, filling a swimming pool or the use of an irrigation system can growth your water utilization significantly. If you haven't had any water usage adjustments of this nature, you then must take a look at your property for leaks. Our Leaks Cost Big Dollars Fact Sheet provides facts on how to discover a leak and explains how a lot of water is wasted by leaks. It is also feasible that the bill covers additional days of use if your meter studying becomes now not exactly 90 days after your last reading. Also, in case your beyond bill(s) were 'anticipated' and your present-day bill is based on a real studying than it'll consist of water usage above the quantity expected at the beyond invoice(s). An explanation of a 'predicted' invoice can be observed beneath. If you have questions about your bill or water utilization, please call our Customer Service department at 1-800-286-5700. Q: Can you give me a few guidelines to shop on my water bill?A: Connecticut Water has a Web web page dedicated to indoor and outdoor water conservation. There you may locate pointers and the Alliance for Water Efficiency's Water Calculator to help you spot how you may store water in and outside your own home. Q: How do I read my bill?A: Visit our How to read your invoice Web web page which explains the road objects on our invoice. If you still have questions, please call Customer Service at 1-800-286-5700. Q: What is an ‘expected’ invoice?A: An invoice is predicted when we've got now not been capable of getting a real meter reading. There are numerous reasons why your invoice may be envisioned: If the meter is positioned inner your house, we might not have to get entry to or the device that lets in us to examine the meter from outdoor doesn’t work Your meter pit can be blocked or included The meter can be damaged Water meters operate like a car odometer. If one dial is among digits while the meter reader is there to take a studying, that analyzing might not be familiar. This is a transient state of affairs, and it's miles not going to arise on an ordinary foundation. Possible failure of the meter studying equipment If the meter reader left behind a meter studying card because we have been no longer capable of advantage access to the meter, please observe the card’s commands for taking the meter reading yourself. This will permit us to the problem you an adjusted invoice. These statistics may be mailed or phoned at any time at 1-800-286-5700.It’s additionally critical to ensure the vicinity close to your meter pit or the outside meter analyzing device is clear of particles and vegetation. If you be aware the outside reading tool is damaged, please name us at 1-800-286-5700 to schedule a repair. Q: How can I pay my invoice?A: Online at https://ctwaterbillpay.Osgview.Com Pay your bill online with a debit or credit card (MasterCard or Visa) or checking account. You can also enroll in E-Billing, set-up automatic payments of your water bill and view account facts. A: Online via your financial institution: A check issued from your financial institution to our lockbox processor. These bills are not constantly made right now. For quicker charge, you can want to pay at once from our Web web site. By paying online, the quantity due will be withdrawn from your checking account and credited on your water account within business days. A: Mail: Pay with the aid of mail with a non-public check within the envelope provided together with your bill. Please don't forget to write down your account quantity on the take a look at and include your invoice charge stub to make certain your price is implemented to the precise account. Remit payments to Connecticut Water Company, PO Box 981015, Boston, MA 02298 A: Convenient Retail Locations: Pay your invoice at many handy retail locations. A provider charge applies. Find a handy retail place near you. A: Phone: Pay your bill over the smartphone with a debit or credit score card (MasterCard or Visa) with the aid of calling our customer support personnel throughout everyday enterprise hours (Monday through Friday from 8 AM to four:30 PM, besides vacations) at 1-800-286-5700. Q: If I go away my home for the wintry weather, need to the water be close off?A: It all depends on your heating machine and the way lengthy you'll be away. We suggest you contact your plumber to see if your house’s interior pipes and fixtures need to be winterized. This is particularly important if you have a warm-water heating system. If your heat might be shut off for a prolonged time frame and the plumber drains and winterizes the gadget, please call us and time table to have your water service shut off at the street. There is an activate/flip off-price associated with this work. However, it can be needed to save you the pipe that brings water into your own home from freezing. If deciding to depart the heat on while you’re away, it’s pleasant to set your thermostat no lower than 55 levels and feature someone check to ensure your heating gadget is operating well. If you have got any questions, please call one in every of our Customer Service representatives at 1-800-286-5700..