City of East Palo Alto

Our Drinking Water Resources and Treatment Palo Alto’s water comes by the San Francisco Regional Water System (SF38S), which is owned and operated by the Bay area Public Utilities Commission rate (SFPUC). Our main water source arises from spring snowmelt moving down the Tuolumne Water to storage inside the Hetch Hetchy Tank. This pristine, well-protected water source is usually exempt from filtration requirements by the United States Epa (USEPA) and Condition Water Resources Control Board’s Division of Water (SWRCB-DDW). Water from your Hetch Hetchy tank receives the following remedies to meet appropriate water standards: disinfection simply by ultraviolet light and chlorine, corrosion control by adjustment from the water pH worth, fluoridation for oral health protection, and chloramination for maintaining medical disinfectant residual and reducing disinfection byproduct development..

1) What need to I do if I actually have a question approximately my water / sewer invoice? Please call the Water Billing Office at 978-671-0954 all through regular commercial enterprise hours with any questions concerning your water / wastewater bill. Additional information is available on the Water Billing page. 2.Why do I actually have low water pressure or no water stress? Water strain troubles are normally the result of a disruption inside the water distribution machine inclusive of a water primary damage, hydrant flushing, or a latest hearth in the place. It could also be caused by sediment in your water meter. Please call the Water Division at 978-671-0957 during everyday enterprise hours with any questions or issues, or view the Contact Public Works form. Three.How do I document a water important spoil? Call the Water Division at 978-671-0957 (they're staffed 24/7) with your call, address, phone wide variety, and the place of the water smash. 4.If I have no water, why is that this going on and what must I do? Generally, in case you enjoy a loss of water this is maximum possibly due to a water essential ruin for your place. The water has been shut off a good way to repair the spoil. The Water Maintenance Crew need to await other application companies to mark out their system under the road before upkeep can start. Repairs can take numerous hours. We ask in your patience and cooperation at some point of this technique. Feel loose to call the Water Division at 978-671-0957 to affirm a wreck inside the location. Five.Why do I actually have brown water? Brown water is generally a aggregate of iron and manganese (minerals which are certainly found in water). These minerals end up oxidized when they're blended with chlorine (which is added to the water for disinfection). This can bring about discolored laundry and plumbing furniture. Brown water can also occur while there may be any trade in the distribution system, consisting of elevated glide, a water predominant smash, or a fireplace. The Water Division has a rust-reducing product for use within the laundry. This product is available on the Water Treatment Facility located at 270 Treble Cove Road, and additionally on the Water Billing Office at the Billerica Town Hall placed at 365 Boston Road. 6.How do I even have my water line marked? Contact the Water Division at 978-671-0957 at some stage in regular enterprise hours to request that your water provider or important be marked. This requires forty eight to seventy two hours be aware and can be postponed if there's a water emergency such as a water predominant break. 7.How do I actually have my water carrier shut off? To request that your water provider be close off for creation or for the season, please touch the Water Division at 978-671-0957 at some stage in ordinary commercial enterprise hours. This calls for 48 to seventy two hours notice and may be postponed if there's a water emergency inclusive of a water most important break. Eight.Where do I buy a water meter or remote touch pad? Contact the DPW Administration at 978-671-1313 or stop via the DPW Administration Office (Room G11 in Town Hall), Monday thru Friday, between the hours of eight:30 a.M. To 3:30 p.M. 9.Where can I get indoor / outdoor water conservation kits? Contact the Water Division at 978-671-0957 or forestall with the aid of the Water Treatment Plant at 270 Treble Cove Road, at some stage in normal commercial enterprise hours. Kits are also available inside the Water Billing Office at 365 Boston Road, Room 213, in the course of their regular enterprise hours. Outdoor Water Conservation Kits are dispensed at the Billerica Health and Recreation Fair held in April. Indoor Water Conservation Kits are allotted at Yankee Doodle Weekend. 10.Where does the metropolis's consuming water come from? The town's drinking water is taken from the Concord River and is treated at the Water Treatment Plant at 270 Treble Cove Road. 11) What is the town water strain? Pressure can vary significantly relying on several elements which include region, season, and distribution device situations. In a few regions of Billerica, the stress may be as excessive as one hundred twenty kilos in line with rectangular inch (psi). If this strain gives a trouble in your home, you may lease a plumber to put in a strain lowering valve after your water meter. 12.What is the hardness of the town’s water? The hardness of Billerica’s water varies all through the yr. On common, the hardness is 40 seventy five milligrams in keeping with liter (mg/l), or four.3 grains per gallon. 13.How do I examine my water meter? Learning to read your water meter permit you to find out water leaks, revealyour usage, and double check your water invoice. View the How to Read Your Meter and Check for Leaks information shape. 14.How do I keep my water meter from freezing within the iciness? Always make sure that your water meter is being heated within the wintry weather, specially throughout durations of very low temperatures. If it is located in a closet, keep the door open and do now not block it with family gadgets. If it's miles in a move slowly area, make sure that it's far nicely insulated from the climate..