City of Winston-Salem

The Winston-Salem/Forsyth County Power Commission operates 3 water treatment services drawing water coming from both the Yadkin Water and Salem Pond. Together, these drinking water treatment facilities will produce 91 million gallons per day of water. The Neilson and Swann water vegetation can treat forty-eight and 25 mil gallons per day, correspondingly, from the Yadkin Water. The Thomas Drinking water Plant treats 18 million gallons each day from Salem Pond and the Yadkin Water. For 2017, as with previous years, these types of treatment facilities possess met or surpassed all state and federal requirements for drinking water top quality. This accomplishment displays the quality and commitment of the employees who also work year-round to supply adequate supplies of safe drinking water. This record includes details about exactly where your drinking water originates from, how it is cured, what it contains, and how it even compares to state and federal standards. The Utility Commission provides this information to you since it is committed to delivering an excellent product to the customers. This statement is updated regularly and made available yearly to our customers. Defending Our Water Resources Sources of drinking water (both tap and bottled) include rivers, ponds, reservoirs, springs, and wells. As drinking water travels over the surface area of the land or perhaps through the ground, this dissolves naturally occurring nutrients and, in some cases, radioactive material, and can get substances resulting from the presence of animals or coming from human activity. Contaminants that may be present in source drinking water include Microbial pollutants such as viruses and bacteria, which may originate from sewage treatment vegetation, septic systems, farming livestock operations, and wildlife. Inorganic contaminants such as debris and metals which may be naturally-occurring or derive from urban storm drinking water runoff, industrial or perhaps wastewater- her secretions, oil and gas productions, exploration or farming. & nitrogen-laden herbicides, which may originate from a variety of sources including agriculture, urban surprise water runoff, and residential uses. Organic and natural chemical contaminants, which include synthetic and volatile organic chemical substances, which are by-products of business processes and petroleum production, and can originate from gas stations, urban surprise water runoff, and septic systems. Radioactive contaminants which can be natural or the result of gas and oil production and exploration activities. To ensure that plain tap water is safe to drink, environmentally friendly Protection Agency limitations the number of certain pollutants in water given by public water devices. Food and Drug Administration regulations set up limits for pollutants in bottled water, which usually must provide the same protections for public well-being. Drinking water, including water in bottles, may reasonably be anticipated to contain in the least small amounts of some contaminants. The existence of contaminants does not always indicate the water positions a health risk. More information about pollutants and potential wellness effects can be obtained simply by calling the EPAJ's Safe Drinking Water Hotline in 800-426-4791. Lead Publicity From Water Raised levels of lead on drinking water can cause severe health problems, especially for women that are pregnant and young children. Business lead in drinking water shows up primarily from components and components connected with service lines and home plumbing. The City/County Utility Commission rate is responsible for providing top quality drinking water, but are not able to control the variety of components used in plumbing parts. When your water continues to be sitting for several several hours, you can minimize the opportunity of lead exposure simply by flushing your touch for 30 seconds to 2 minutes before applying water for taking in or cooking..

HOW DOES WATER GET TO MY HOUSE? The City of Plymouth Water Department continues deep wells and over eighty miles of water mains to deliver the nice high-quality and the proper amount of water to your own home 24 hours a day, one year a yr. The system of water mains used to distribute water to our customers is referred to as a distribution machine. There is a water foremost on the road that serves water in your community. Each metropolis residence has a smaller line known as a provider line that resources water to the house.WHAT DO I NEED TO START SERVICE AT MY RESIDENCE? A new consumer need to come to the Office of the Clerk-Treasurer placed at 124 North Michigan Street. The Clerk-Treasurer's workplace can start software service for water, sewer, and trash most effective. To begin carrier with the City of Plymouth you may want to convey 3 (3) objects: Renter - A reproduction of your signed lease agreement or a written declaration from the landlord indicating that you can start application carrier on the favored cope with. If you're shopping for the house - You will need to carry a replica of your closing papers. State or federally issued photo identification. $one hundred twenty.00 for an application deposit. Rental or Land Contract clients only. HOW CAN I PAY MY UTILITY ACCOUNT? You may also mail on your fee, drop it within the handy drop box placed at the north aspect of the Clerk-Treasurer's office at 124 North Michigan Street. You can convey the price to the Clerk-Treasurer's office. They can take 3 (three) styles of bills: coins, check or money order. You may additionally sign on for automatic withdrawal from your checking or financial savings account, which comes from your account five (five) business days before the authentic due date. You may make bills online or by using a smartphone at (574) 936-2124.HOW DO I TERMINATE SERVICE AT MY RESIDENCE? Customers wishing to discontinue their provider should sign a peace order at the Clerk-Treasurer's workplace. It is suggested however no longer usually required to permit as a minimum 3 (3) days be aware to cancel provider. You will, also, need to offer a new deal with to which your very last bill or purchaser deposit could be sent.WHAT SHOULD I DO IF MY WATER IS SHUT OFF? Pay the bill at the Office of the Clerk-Treasurer located at 124 North Michigan Street. Cash, take a look at and money orders are ordinary for the shut-off amount plus the $30.00 administrative fee. You will then need to make an appointment for your provider to become back on. A person ought to be a gift at the residence for the switch on, otherwise, any other appointment will need to be made. WHAT SHOULD I DO IF MY WATER IS AN UNUSUAL COLOR? Rusty, yellow or orange-colored water is caused by iron and manganese sediment that can be deposited in water mains. This sediment can get agitated when water mains are flushed, fireplace hydrants are used, or whilst water mains leak. Water mains need to be flushed as a part of the right operation and preservation of a distribution system. This discolored water is secure to drink, however, it isn't always aesthetically attractive and might stain garments. Discolored water may be remedied if the household plumbing is flushed. Three cold-water taps need to be opened at the same time for seven (7) minutes to do away with any discolored water from the family plumbing. This is known as a three X 7 device flush. Discolored water is hard to take away from a warm water tank. One cold-water tap in the basement, one in the kitchen, and one in a tub or shower are desired. If the hassle persists, alert our customer support workplace. Please word - Do now not open any warm water taps till the bloodless water has cleared up. Do no longer do laundry if the water is discolored because it will stain the laundry. If your clothes are stained, a stain-disposing of an agent is available by calling the Water Department at 936-2543. This bottle of stain remover is unfastened to all City of Plymouth water clients. Please use the stain-getting rid of the agent as directed.WHY DOES MY WATER SMELL/TASTE STRANGE? Water may also have an undesirable flavor or odor if it has been stagnant in the family plumbing too lengthy. A flush ought to alleviate the flavor and smell issues. Should the unwanted homes persist, determine if a selected tap is at fault. Sometimes the house water gadget, including water softeners, water warmers, or in-line filters may be the purpose of tastes or smells. The excellent of our water is constantly monitored and tested. However, if our customers have any concerns about their water they can schedule an appointment for a household take a look at with the aid of contacting the Clerk-Treasurer's office at (574) 936-2124 or by way of calling the Water Department at (574) 936-2543.WHAT SHOULD I DO IF I HAVE SAND IN MY WATER? Sand-like particles could be calcium (lime) deposits, water softener resin or sand from a geologic formation. A small pattern of the particles ought to be soaked in vinegar or a mild acid. If the particles dissolve when the acid is brought, they may be calcium deposits. Sand or water softener resin will no longer react to the acid. Water softener resin appears as symmetrical and vibrant particles that sense greasy to touc.