Culkin Water District

.. ...

Why do I get a bill when I didn't use any water?If you did no longer submit to the District in writing to terminate your provider, the District may additionally assess a minimal base rate each billing length, no matter whether water turned into use. How do I dispute a bill?Contact the Administrative Office Monday - Friday 8am - 4pm and talk to a Customer Service Representative for assist first. In most instances they could solve the problem by using reviewing the readings with the customer, or issuing a service work order to do a re-study at the meter. If the Customer Service Representative has not resolved your issue and you sense you have got a in addition dispute then you may put up a written assertion to the General Manager in writing in the following methods; BY MAIL= ECCFWSD, PO Box 309, Mabank, Tx 75147 IN PERSON = a hundred and fifteen Hammer Road, Gun Barrel City, Tx 75156 BY FAX = 903-887-4299 BY EMAIL = Admin@eastcedarcreek.Internet Customers are still accountable for paying the invoice until the dispute is resolved.What if I cannot pay the price due by using the Termination date?If you are unable to make the payment by means of the Termination date you may practice for a charge association PRIOR to the termination of provider. Once water is turned off no fee arrangements can be made. This option is allowed simplest twice in keeping with a rolling twelve (12) month length and is difficulty for approval by Management.We even have a list of useful Resources that are businesses, church buildings, companies, etc who help the network with utilities below some circumstances. I had a water leak, can I get reimbursed?The District has a leak adjustment program which customers can make use of one-time simplest for the life time of the account. You must submit to the Administrative Office a replica/copies of the plumbing invoice and/or receipts showing the components bought to restore the leak. You should also sign our leak adjustment agreement to renowned that you nevertheless are required to pay at the account each month till the adjustment has been authorized or denied. You are nevertheless required to pay your account for your regular due date. Any leak adjustment that is less than 1,000 gallons will not be considered..