Elon

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How regularly do you ship out bills? Bills are dispatched out bimonthly (each months). Bills are dispatched out on the fifteenth of every month. Billing months are January, March, May, July, September, and November. The District payments clients in arrears, so the current bill is for a provider for the preceding months (or partially if the new purchaser of the District). When is my invoice due? Bills are due and payable 20 days after the billing date. Any current stability after the due date is a challenge to a late price. I’m having financial difficulty paying my bill. What can I do? Please contact the District Office at (650) 589-1435 or click on here to touch us to request a payment extension or a referral to a nearby organization that can be capable of help you. What is the Sewer Service Charge on my bill? The sewer carrier charge can pay for water that goes down the drain(s), which desires to be treated with a purpose to be released into the Ocean. District's wastewater is processed using the City of Daly City’s North San Mateo County Sanitation District (NSMCSD). The sewer provider charge is present: $9.87 in line with the unit. There is a minimum price of 12 gadgets yearly (or 2 HCF for the bottom length of January-February) or $118.44. Effective July 1, 2008, the sewer service charges may be billed via the county's belongings tax bill. How do you decide my Sewer Service Charge? Established clients' sewer fees are primarily based on their January and February water consumption. These two months fall in the course of our rainy season; subsequently, water used in the course of this era is typically used for indoor use best and no longer for landscaping, etc. The sewer provider price is adjusted yearly on July 1st of each 12 months.New clients' sewer fees are based at the cutting-edge evaluation until they have mounted their very own intake throughout the bottom duration of January and February. The sewer service price is then adjusted yearly on July 1st of each 12 months. What is the Meter Service Charge on my bill? All customers on the metered provider pay a bimonthly meter provider fee. The price is based totally upon meter size and covers fees associated with meter analyzing and billing, customer service, meter replacement and restore, fire protection, water conservation and a portion of standard administrative overhead. Why is my bill better than regular? In most cases, higher bills are because of inner plumbing troubles. Toilets are commonly the primary wrongdoer. Some toilet leaks make a walking sound. Others are silent. To discover a silent leak, placed some drops of meals coloring into your lavatory tank. Wait twenty mins. If there's coloring in the bowl, you leak. Many lavatory leaks may be constant with easy tools and a do-it-yourself manual. The WWD gives customers dye strips to assist them to check their lavatory(s). Please touch the District Office at (650) 589-1435 to request the dye strips or to agenda, a leak test freed from the fee or click right here to touch us. I even have constant a leak in my house. Can I get an adjustment? Any petitions for modifications ought to meet the District techniques governing billing modifications as adopted by the WWD Board of Directors. An enchantment for Water Billing Adjustment Form needs to be completed and submitted to the District in conjunction with any repair receipts (if to be had). Requests for Sewer Service Charge adjustments may be forwarded to the City of Daly City’s North San Mateo County Sanitation District (NSMCSD) for his or her board’s evaluation and very last approval. Notifications of any adjustments can be made in writing. I’m going to be out-of-town for a while. What can I do about my bill or water provider? If you'll be out-of-town and have no longer yet received or paid your invoice, the District recommends that you contact the District Office at (650) 589-1435 or click right here to contact us, to get an approximate amount due on your account or agenda an extension of your charge.Also, when you pass on holiday for an extended period you could want to take into account remaining your essential water close-off valve. The most in all likelihood places for this valve are: where the water deliver pipe enters your house, near your garments washer hook-up or close to your water heater. Should you need to assistance locating your home valve, please touch the District for assistance. My water is cloudy. Is there whatever incorrect with it? Cloudiness maybe because of air bubbles in the water. Sometimes while paintings are completed on the pipes, air enters into the system and reasons the water to seem milky for a short time frame. My water is brown. What do I do? Brown water can be the result of maintenance being carried out to the pipes. After the repairs are completed and the service has been restored for your place, the sediment on the lowest of the pipes is pushed via. The sediment does now not pose a health chance but it no longer very great to the attention. Run water through a few faucets until the water runs clear. IF THE PROBLEM PERSISTS, please contact the District Office at (650) 589-1435 and if wanted, certainly one of our discipline technicians may be dispatch to open up a hearth hydrant (or greater) to help clean the sediment.If the handiest your hot water is coming out brown, it’s maximum possibly because of your water heater and you will want to flush it. Please test your water heater for instructions or contact PG&E for help.If the water has been brown for an extended period, it can be that your pipes inside your home are causing the trouble. In this case, you may want to touch a plumber. My water pipes are vibrating. What do I do?If your water pipes vibrate, it can be because of the air traps within the wall in the back of your taps being packed with water rather than air. Your air traps act as shock absorbers to allow adjustments to your inner water plumbing because of the result of turning on water taps in your private home. You can try to last your home valve and establishing the taps to drain the water within the air traps. Once this is done, go away a least one tap open and slowly activate your property valve. If this doesn't resolve your problem, please contact the District Office at (650) 589-1435, or click here to touch us. How can I pass about shutting the water off because I have an emergency or need to make upkeep? Every home has a major water close-off valve. This valve is used to close-off water to your home to make the upkeep and to isolate damaged water pipes. Also, when you cross on vacation for a prolonged period you could want to don't forget ultimate this valve. The maximum in all likelihood locations for this valve is: in which the water deliver pipe enters your own home, close to your clothes washer hook-up or near your water heater. Should you need to assistance locating your home valve, please touch the District for assistance. Can I turn on or close off my meter? No one except Westborough Water District Staff has the authorization to show on or close off a water meter. Please do now not try to show on or shut off your water meter as you can incur charges if the meter is broken or damaged.Also, it's far unlawful for absolutely everyone other than Westborough Water District employees to turn the water on. Violation will result in meter elimination and a $25.00 charge. The lid to my meter box is damaged or lacking. What do I do? The meter and meter field is the District’s obligation and we can restoration it or replace it for you. Please touch the District Office at (650) 589-1435 or click right here to touch us..