Muscatine Power & Water

We designed this guide to help you understand Muscatine Power and Water’s processes and procedures so as to provide you the quality provider possible. It covers topics starting from carrier set up to meter studying to billing. Keeping you properly knowledgeable is essential to us, so we have compiled our Service Rules in this concise and clean-to-use layout. If you have got any questions about the Service Rules or Muscatine Power and Water, please feel unfastened to name us at 563-263-2631 or stop at our Business Office at 3205 Cedar Street in Muscatine. Annual water pleasant statistics may be received through the Annual Consumer Confidence Report or through www.Mpw.Org. Remember, high-quality carrier is our goal and what continues Muscatine Power and Water - Your Reliable Neighbor. This file can also be discovered on our net site at www.Mpw.Org. TYPE OF SERVICE Extent of Service (Availability) MP&W substances clients with water from water mains thru meters owned via the Utility or as otherwise noted. The belongings owner installs, owns, and maintains the water service line from the main to the meter according with these Service Rules. Additional plumbing policies of the City of Muscatine now not addressed by those regulations may also follow. Service will most effective be supplied to parcels adjacent to or parallel to correctly sized water distribution mains. Please check with the No Private Wells segment for facts concerning MP&W service and private wells. There can be simplest one address with one meter served through a carrier line except as listed underneath, or otherwise stated in those Service Rules. For water essential extensions outdoor the city limits, please seek advice from the Board Policy Manual. Multiple Occupancy Buildings There are 2 options for a couple of occupancy buildings: • Each Unit may be considered a separate purchaser and metered and billed one by one. • Property owner can count on obligation for charge of water fed on with the aid of the tenants in residences or places of work below one roof. These gadgets are billed below one meter. Water can not be resold as limited through the Iowa Administrative Code. Combined Bill Any firm or business enterprise below one roof, or a collection of homes at one contiguous area, separated simplest by means of public assets, can be provided offerings through one or numerous meters. At MP&W’s discretion, clients served through multiple meter may also obtain a mixed bill. Mobile Home Parks Each mobile home park is considered a unmarried patron and will be billed as a consequence. A water service settlement is needed. Subdivisions New subdivisions served by way of MP&W will comply with MP&W construction specifications. Services might be metered and billed in my view. Existing subdivisions outdoor of the city limits wherein MP&W does no longer maintain the water distribution machine will receive a grasp meter only. The grasp meter registers the entire of all of the subdivision man or woman users. This usage will be billed to the subdivision affiliation or different accountable authority. If a subdivision’s water gadget has a line damage or leak, the subdivision shall engage a bonded and certified plumber inside forty eight hours after notification by means of Utility. The wreck or leak must be repaired or changed inside the timeframe required by way of the Utility. MP&W may also discontinue carrier until repairs are made. All MP&W-furnished services may be billed to the subdivision at the contemporary rate. Customer is accountable for MP&W's fees to deal with any unsafe situations or damages associated with a water gadget break or leak, which include value of misplaced water, after hours call outs, associated system fees, and etc. Irrigation Systems (Commercial & Industrial) A second meter that is parallel to the domestic meter might be hooked up to measure water waft to irrigation systems or different structures in which the water does now not circulate the City of Muscatine’s wastewater gadget. Fire Protection System A water meter will be hooked up within the detector loop of a backflow preventer on a fire safety machine. See the Backflow Prevention segment for more information on backflow preventers on fire traces. Temporary Water Supply MP&W may additionally authorize a brief water deliver, if deemed important by using the Utility. Construction water can not be used for irrigation, dust suppression, or settling dirt around foundations. New Construction When a building is beneath production and a water carrier line has been mounted with a primary valve, water can be consumed from the water provider line for construction functions. A minimum bill will be issued based totally at the provider size. Water shall not be ate up from the constructing’s plumbing device unless a water provider agreement has been filed, approved, and a meter has been mounted. Construction water shall not be used for irrigation, dirt suppression, or settling dust round foundations. Hydrant connections can be supplied on a case-by using-case basis. The Utility reserves the right to pick the hydrant for use. See the Hydrants segment for extra records. Industrial Customers All clients with a demand of as a minimum 50,000 cubic feet (“Industrial Customers”) are difficulty to the following extra terms and conditions. Character of Service It is MP&W’s cause to offer water to the factor of shipping at a stress between 40 psig and one hundred psig. However, this strain range cannot be guaranteed, however in no occasion shall water pressure drop beneath 20 psig besides at some stage in interruptions of provider. The Ut.

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