Sanlando Utilities Corporation

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1) Why do I even have high water utilization on my bill? Several common reasons that contribute to a excessive water invoice consist of: Broken water pipe or apparent leak - check the pipes inside the basement Company journeying Kids being at home for summer time holiday or school vacations Leaking lavatory or a toilet that continues to run after being flushed - check for a leaking toilet Letting the water run to keep away from freezing water pipes throughout cold climate Water-cooled air conditioners Water softener problems (cycles continuously) Watering the garden, new grass, or bushes For greater records water on excessive water utilization and a way to determine the trouble, view common service troubles. 2.When is my invoice due? Bills are due via three:00 PM at the fifteenth of every month. Three.Where can I pay my invoice? Convenient bill-fee places in Storm Lake consist of: Drop field within the City Hall parking zone or pay inner City Hall at: 620 Erie St. P.O. Box 1086 Storm Lake, IA 50588The City additionally offers on line fee on the subsequent hyperlink: www.Stormlake.Org/payonline To add your Utility Billing account, you'll want your account variety (listed at the very top right part of your bill (example: 12-34567-890,) as well as your last price amount (we are presently looking at additional techniques for account verification.) This will entire your registration and you may only want your login statistics in the future. Four.Can my deposit be used to make bills on my account? The City does not permit everyday payments on account to be made with your deposit. However, you may select to use your deposit to pay your final invoice furnished you aren't shifting to another condo unit in Storm Lake whilst you may have application services to your call. Five.What occurs to my deposit? The mixed application deposit can be refunded after 24 consecutive months of penalty-free carrier. The authentic quantity of the deposit might be paid via test to the consumer. A patron moving out of Storm Lake or shopping a house in Storm Lake earlier than the stop of the 24-month period may have the mixed application deposit applied to their very last invoice and the distinction could be refunded. Customers who move to a brand new condominium unit in Storm Lake will have the deposit transferred to their new account. They will need to provide fee for the very last bill on their previous account. 6.What do I do after I circulate? If you're moving out of your apartment or house, you must contact City Hall (732.8020) as a minimum(2) days in advance of the final date of provider in order to get the utility offerings from your call. You will even want to let us understand your forwarding cope with. Only legal people at the account can make modifications to the account. NOTE: The town only reads meters Monday through Friday (excluding holidays); consequently the final date of service, if on a vacation or weekend, might be moved to the subsequent business day. 7.What do I do if I think the water meter isn't working well or I assume it changed into study incorrectly? Contact City Hall to explain the situation (732-8020). We'll have someone go out to examine your meter again. If any mistakes are observed presently, they'll be corrected to your account. If that does not deal with your worries, we will take the water meter out, so as to test it again at the shop. There may be a rate for this service. 8.What if there is a water line destroy? During normal business hours contact the town Water Department at 732-8020 as quickly as viable to schedule a carrier check for the spoil. If it is after hours touch the Buena Vista county Communication Center at 712-749-2525. If the break is located to your carrier line the property owner may be answerable for all repairs. Note: The owner is accountable for water carrier lines from the connection at the water foremost, to the residence, this includes water lines within the residence..