South Central Water Assn

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WHAT IS THE AVERAGE CONSUMPTION FOR WATER? We advise our customers that the average utilization is about five-7 devices in keeping with character/in keeping with billing cycle. Keep in mind that this range is simply an approximation, and anybody’s real utilization will range!HOW OFTEN WILL I RECEIVE A BILL? Water is billed on a bi-month-to-month schedule, and consists of a minimal invoice of 6 gadgets for residential accounts. Please see our time table of fees which might be in impact in your location. Customers are given twenty days to pay their payments. Any bills no longer paid through the due date might be assessed a 3% price bi-month-to-month on all extraordinary balances.WHAT HAPPENS IF I DON’T PAY MY BILL? Any invoice not paid via the due date becomes delinquent, the occupants and the proprietor may be notified of our motive to interrupt water service if the antisocial invoice remains unpaid. A $10 fee is charged to the account when the noitice is mailed. Once water provider is interrupted, charge in full plus a $75.00 reconnect price is required to reinstate provider. Payment need to be made by cash, certified check, money order, or debit/credit score card. No personal assessments are widespread on money owed that are close off for non-price.WILL MY BILL BE BASED ON ACTUAL METER READINGS? We try to attain real readings from each account each 2 months. If we're not able to get a studying, we can estimate the invoice primarily based on earlier usage. After 1 estimate, a message will print in your bill advising you to call the office to time table a studying. We will also replace or repair the meter at the same time as we are there. It is as much as the owner to ensure that we've get entry to to our meter on the way to achieve correct readings.NO WATER WAS USED - WHY DID I RECEIVE A BILL? A minimum bill is classed for each billing cycle that a meter is in the belongings. The simplest manner to stop being billed is to request removal of the meter; there may be a rate to dispose of the meter (see our current prices and costs web page).HOW CAN I CHECK FOR A TOILET LEAK? If you observed that you may have a toilet leak, you can contact our workplace and we will provide you with pills that will hit upon the leak. Also, when you have a Sensus Remote meter, to stumble on a leak you may test the black triangle on the meter’s face. If no water is getting used within the residence and the triangle is transferring, there's a leak. When you have got a leak, you may want to both restore the problem yourself or touch a plumber.WHAT HAPPENS IF THE WATER METER FREEZES? It is the belongings owner’s responsibility to make sure that our water meter is protected from freezing or damage. The proprietors of a belongings are assessed the fee of a new meter plus a reset fee for frozen or misplaced meters (see our modern charges and fees web page).HOW DO I SET UP AN ACCOUNT? Beginning June 1, 2009 only the owners of assets in the EWB carrier area might be allowed to have debts open of their call. The proprietor’s name and address could be validated thru the Chemung County Clerk’s Office for every provider region.MY TENANT ALREADY HAS AN ACCOUNT IN HIS NAME, WHAT SHOULD I DO? For a carrier region that has a tenant listed because the account holder: whilst the tenant movements out, the account could be converted to the belongings proprietor’s name and could stay in the owner’s name till the belongings is sold. For a provider region that has an extended-time period tenant: the account can be converted to the proprietor’s name whilst the tenant actions out or by May of 2012, whichever takes place first.CAN I CHOOSE WHERE THE WATER BILL IS SENT? Owners of apartment homes can have an initial choice to have the water bills mailed to the service location deal with. The obligation for timely charge of prices will continue to be with the property proprietor.WHEN WILL A FINAL BILL BE GENERATED? A Final invoice will arise simplest on the time of belongings switch.WHAT IF I NEED A SPECIAL READ? Only the belongings proprietor can request a special examine and may be charged a twenty greenback ($20) provider rate. A unique examine is any reading this is outside the normal analyzing schedule set for a selected carrier vicinity. The proprietor continually has the choice to personally study the meter at any time.WHY AM I RESPONSIBLE FOR A BILL INCURRED BY MY TENANTS? The EWB operates beneath the charter of the City of Elmira which dictates that any unpaid bills are a lien against the belongings, not the occupant. The property owner is in the end chargeable for any unpaid water expenses. Property proprietors can touch our office to check on their property water money owed in the event that they have any questions.HOW CAN I GET AN ACCOUNTING OF WATER USED WHEN A TENANT MOVES OUT? When a tenant is moving out the property owner has the choice to for my part examine the meter and calculate the quantity of water used from the final invoice. Or upon the assets proprietor’s request, a unique study may be done with the aid of the EWB for a service fee of $20; but, a very last bill will not be generated.WHAT AM I RESPONSIBLE FOR? The customer is responsible for some thing from the minimize to the meter, the shut-off valve on the meter, and all inner plumbing after the meter. The EWB only maintains the main to minimize and the water meter. Please be counseled that the EWB does now not do any sort of plumbing work. Upon request, we have a listing of cut back to cellar contractors to be had.