Rattlesnake Ridge Water District

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FAQs CUSTOMER SERVICE What is a Service Charge? This is a rate for the simple upkeep of the District. (employees, materials, materials, etc.) How frequently do you send out bills? Every month, for each residential and commercial debts. When is my bill due? Bills are due and payable 20 days after the billing date. Can I pay greater than what's due on my account? Yes. Your account may be credited. I even have observed that my invoice has long gone up two times as lots this month. Could you tell me why? You can also leak somewhere in your private home, likely your toilet. If you take a look at your meter even as all of your water is off, and you note the meter dial is spinning then you leak someplace on your home. You ought to then name your plumber to come to restore the leak. I have fixed the leak in my residence. Can I get an adjustment? Please ship a copy of the repair receipt at the side of a letter explaining your request. We will then evaluate your request. If there's an adjustment made its miles a one-time adjustment best. I am doing a little creation, can I get a Temporary Meter? Yes. There is an $800 deposit and you may are available in and sign up for the meter. At that point, you could achieve the meter. The water utilization might be deducted from your deposit.WATER QUALITY Does Belmont have difficult or tender water? In Belmont, we've got smooth water. For dishwashers, you may need to recognize that there are 3-5 grains per gallon. My water is coming out brown. What do I do? It is feasible someone has opened a hearth hydrant in your region and the sediment on the bottom of the pipes has been driven thru. Run the hose in the front of the residence till the water runs clean or run the faucet closest to the meter. If it comes out in the hot water most effective, you need to flush out your warm water heater. If it has been occurring for an extended period, then it may be the pipes in your house. In this situation, call your plumber. My water is cloudy. What is wrong with it? This is due to air bubbles in the water. Sometimes when paintings are achieved at the pipes, air enters into the machine and reasons the water to seem milky for a short time. What reasons odor is the new water? The maximum commonplace motive of odor in warm water is the water heater. If your cold water smells best, check your water heater to ensure that the temperature setting is correct. Water warmers additionally need to be maintained (see manufacturer's commands). Please name the District if the smell persists or if it's far found in both the new and cold water.WATER CONSERVATION How can I tell if my lavatory leaks? To find out if your bathroom leaks, pay attention to the sound of running water. You also can locate a few drops of meals coloring in the tank. Don't flush the rest room. If the coloring is seen in the bowl, the toilet is leaking. Where can I get conservation materials or help in conserving water? You can visit our conservation web page to discover records about available rebates and different water-saving packages or go to our purchaser table placed at our District workplaces.OTHER The lid to my meter container is damaged. Can you fix it? Yes, we can. The meter and the metering container are our responsibility and we will restore it. Can I activate or shut off my meter? No. Should you've got an emergency or want your water shut off or turned on for any motive please touch the district office at (650) 591-8941) Calls made to the office in the course of noncommercial enterprise hours will be forwarded to our answering carrier and on-name district personnel might be sent out. Please do not try and close off or switch on your water meter as you can incur charges if the meter is damaged or damaged. Whose pipes are whose? The District is liable for pipes on the "street side" of the water meter, consisting of all carrier strains and water mains extending during the community. The District is also chargeable for the water meter itself. If you observe a water leak in the road or near your water meter, please name the District to report. The property proprietor is normally answerable for all pipes and plumbing at the "purchaser side" of the water meter. This consists of the indoors plumbing of the home, the outside irrigation gadget, and the area wherein the property's water device connects to the water meter. I am experiencing issues with my water pressure. What can I do? If you should experience better or decrease than everyday water stress, you could name the District to make an appointment to satisfy with one in every one of our subject technicians to test if your strain regulator valve is adjusted well. Where can I find a list of licensed Backflow prevention testers? Visit the San Mateo County licensed backflow preventers internet site it consists of an entire and up to date list of authorized devices, permitted testers and every other question you could have. FAQs CUSTOMER SERVICE What is a Service Charge? This is a price for the simple maintenance of the District. (employees, materials, elements, etc.) How frequently do you ship out payments? Every month, for each residential and business bills. When is my invoice due? Bills are due and payable 20 days after the billing date. Can I pay greater than what's due on my account? Yes. Your account could be credited. I have noticed that my bill has long past up twice as a great deal this month. Could you inform me why? You may additionally leak somewhere in your own home, probably your lavatory. If you examine your meter even as all of your water is off, and you be aware the meter dial is spinning then you leak somewhere on your own home. You ought to then name your plumber to come to repair the leak. I even have constant the leak in my house. Can I get an adjustment? Please send a replica of the repair receipt together with a letter explaining your request. We will then review your request. If there is an adjustment made it is a one-time adjustment handiest. I am doing a little construction, can I get a Temporary Meter? Yes. There is an $800 deposit and you could are available and sign up for the meter. At that time you could reap the meter. The water utilization will be deducted from your deposit.WATER QUALITY Does Belmont have hard or tender water? In Belmont, we've gentle water. For dishwashers, you'll need to realize that there are 3-five grains in keeping with a gallon. My water is popping out brown. What do I do? It is possible someone has opened a fireplace hydrant to your location and the sediment on the lowest of the pipes has been pushed thru. Run the hose inside the front of the residence till the water runs clear or run the faucet closest to the meter. If it comes out within the warm water simplest, you need to flush out your warm water heater. If it's been taking place for a long time frame, then it may be the pipes in your house. In this case, name your plumber. My water is cloudy. What is wrong with it? This is because of air bubbles in the water. Sometimes whilst work is carried out on the pipes, air enters into the gadget and causes the water to seem milky for a brief time frame. What causes odor is the new water? The most common purpose of smell in warm water is the water heater. If your cold water smells first-rate, test your water heater to make certain that the temperature setting is accurate. Water warmers also want to be maintained (see manufacturer's commands). Please call the District if the odor persists or if it is present in both the recent and cold water.WATER CONSERVATION How can I inform if my toilet leaks? To find out if your bathroom leaks concentrate on the sound of running water. You can also region some drops of meals coloring in the tank. Don't flush the toilet. If the coloring is visible within the bowl, the rest room is leaking. Where can I get conservation substances or help in conserving water? You can visit our conservation internet web page to discover statistics approximately available rebates and different water-saving programs or visit our client desk placed at our District workplaces.OTHER The lid to my meter field is broken. Can you restoration it? Yes, we can. The meter and the meter field are our responsibility and we can restore it. Can I turn on or shut off my meter? No. Should you've got an emergency or want your water close off or became on for any cause please touch the district office at (650) 591-8941) Calls made to the workplace for the duration of noncommercial enterprise hours could be forwarded to our answering provider and on-name district employees might be sent out. Please do not try to shut off or switch on your water meter as you may incur expenses if the meter is damaged or damaged. Whose pipes are whose? The District is chargeable for pipes on the "avenue side" of the water meter, inclusive of all carrier strains and water mains extending all through the community. The District is likewise chargeable for the water meter itself. If you notice a water leak in the road or close to your water meter, please name the District to report. The belongings owner is generally answerable for all pipes and plumbing on the "customer facet" of the water meter. This includes the interior plumbing of the home, the out of doors irrigation system, and the vicinity wherein the property's water gadget connects to the water meter. I am experiencing trouble with my water stress. What can I do? If you ought to experience better or decrease than regular water stress, you can name the District to make an appointment to fulfill with one among our subject technicians to test if your pressure regulator valve is adjusted nicely. Where can I discover a listing of certified Backflow prevention testers? Visit the San Mateo County licensed backflow preventers website it contains a whole and up to date list of permitted devices, permitted testers and any other questions you could have..