Montgomery County Water Services 1 Public Water System

.. ...

Why does my bill trade from month to month? Bills alternate in step with water utilization, which fluctuates due to a number of things, which includes the range of folks that live at a assets. Everyone has extraordinary private water habits that will have an effect on the amount of water utilized in a given month, and water intake may also vary from season to season. Many clients increase their water consumption inside the summer months with the aid of using water cooled air con, watering gardens, washing vehicles, filling swimming pools, and many others. Bills may vary primarily based at the wide variety of days in a billing duration. BWSC bills every month; however, once in a while a invoice can be over or under the 30 day duration. Most payments are based totally on actual readings, while estimated payments are based totally on utilization history. Why is my bill so excessive? Bills exchange according to water utilization, which fluctuates from month to month. Many clients boom their water consumption in the summer time months by using the use of water cooled air con, watering gardens, washing automobiles, filling swimming pools, and so forth. Otherwise, a drastic increase in intake can be an illustration that a problem exists at a assets and ought to be inspected for leaks via checking all plumbing, fixtures and water appliances. Monitor your water usage on-line. If it changes extensively, you’ll find out quickly. How do I take a look at for leaks? Faucets – Check all faucets and piping for leaks through monitoring for drips of water underneath sinks and from exposed pipes. Perform an inspection with the water on and rancid, as some leaks simplest occur when the water is on. Toilets – Add some drops of meals coloring in the rest room tank. If the meals coloring seems within the rest room bowl, this indicates you have got a leak. Some bathroom leaks are intermittent, so you don’t continually see or pay attention the water jogging. Check plumbing in the basement with the aid of tracking for drips of water coming from exposed pipes. Occasionally, leaks broaden in the back of walls or in areas that are not seen. Read your meter periodically to display for drastic changes. Your water meter is study from left to proper, just like a car odometer. Your meter reads in cubic toes. 7.48 gallons of water =1 cubic foot (cf) of water. How can I decrease my bill and conserve water? Bills trade in line with water utilization, which could vary based totally on non-public water habits. You can decrease the water intake at your home by way of installing water saving gadgets or following some simple conservation hints. You may additionally join up for a unfastened conservation package. Why is my bill anticipated? Actual readings are obtained every day via the automated meter studying (AMR) machine. If the meter transmission unit (MTU) isn't always functioning, you will acquire an anticipated invoice based totally on previous usage. If your own home is ready with the AMR machine and also you get hold of an expected bill, please name Customer Service at 617-989-7800. Why is my sewer rate higher than my water price? Your sewer fee is primarily based on the water intake at your private home. Sewer fees are better than water fees to cowl the prices paid to the MWRA and to pay ongoing upkeep and enhancements to BWSC infrastructure, in addition to charges related to its federally mandated environmental tasks. Can I pay my invoice on-line or over the smartphone? You pays your bill thru BWSC’s internet site. Visit our My Account web page to pay your invoice now. BWSC offers the option of bills via phone through Paymentus, our bill payment carrier. To pay your invoice over the telephone, dial 844-470-5881) Can I pay my invoice with a credit card? BWSC accepts MasterCard, Visa, Discover, debit cards with those trademarks and cash at its headquarters at 980 Harrison Avenue, Boston, in the course of office hours. Credit playing cards and eChecks are also conventional online and over the phone. Visit our My Account web page to pay your bill thru Paymentus. I am shopping for/promoting property. What need to I do? If you're shopping or selling a home in Boston, touch BWSC Lien Department at 617-989-7160 to request a final meter read and a lien certificates. The price is $25 to $150 relying at the sort of assets. The lien certificate must be supplied at the home’s final to make sure the vendor pays all accrued prices. For greater data, visit our Buying or Selling Property web page. I might be away quickly. What should I do? If you will be away for an prolonged time period, you may post a written request to Customer Service, 980 Harrison Avenue, Boston, MA 02119, to shut off the water service at your private home. Once the water service is shut off, all taps must be absolutely drained. In addition, you have to notify BWSC of your forwarding cope with, so you can also get hold of your water and sewer payments. BWSC has a return carrier with the Post Office, and any payments which can be undeliverable are back to BWSC. How do I prevent my pipes from freezing? It is the duty of the belongings proprietor to protect the service pipe and water meter from freezing. If your meter does freeze, BWSC will replace the meter, and your account can be assessed a meter alternative rate primarily based at the meter size. If the carrier pipe freezes, it's miles the proprietor’s responsibility to thaw the frozen pipe or consult a certified plumber. Tips on stopping your pipes from freezing: Insulate water meter and pipes in unheated areas like garages, basements, and move slowly spaces. Insulated warm water pipes will even decrease your wait time for decent water. Repair broken and cracked home windows, doorways, and partitions. Close all doorways and home windows close to pipes, and make sure there may be no draft. During bloodless climate (prolonged temperatures under 32 levels) allow a sluggish trickle of water to waft via faucets related to water pipes that run via unheated areas. Disconnect garden hoses and set up covers on all out of doors faucets. Shut off water to outdoor taps and drain those water lines. What ought to I do if my pipes freeze? Do no longer use an open flame to thaw a frozen pipe. This isn't always simplest a fire threat, it may also reason a steam explosion. Use a hair dryer or warmth lamp to thaw a frozen pipe, and open a nearby faucet to release vapor from melting ice. When pipes are frozen, there's frequently water available at one faucet however no longer any other. If there's no water in any respect, the trouble may be in the road, and also you ought to call BWSC at 617-989-7900. How do I study my water meter? Your water meter is read from left to proper, similar to a car odometer. Your meter reads in cubic toes. 7.48 gallons = 1 cubic foot (cf) of water. Can I acquire a bill records or a reproduction bill for my account? You can gain your contemporary and former month’s invoice and a transaction records for the preceding 24 months via BWSC’s My Account. Should you want extra facts, please contact Customer Service at 617-989-7800. How can I exchange my mailing cope with? If you are shifting, it's far essential to replace the mailing deal with for your account. You may also touch Customer Service at 617-989-7800 or thru our website. Can I bill my residential tenant for water and sewer costs? The Water Sub-Metering Act was signed into law on December 16, 2004. Tenants in flats occupied from this date ahead are eligible for sub-metering. For more information go to our Metering page..