Elizabeth City

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How regularly are meters study? Residential meters are study quarterly during January, April, July, and October. Commercial meters are study month-to-month.Why do I have to pay a Facility Fee even though I use very little or no water? Your invoice is created from a facility fee charge and a water utilization charge. The facility rate is designed to get better a portion of costs incurred in supplying water carrier. This includes preserving the water supply, remedy manner, distribution of mains and carrier traces that offer water service to your own home or business. This rate is on each bill and is based totally on the scale and flow potential of your meter. The water usage fee is the quantity of water you without a doubt utilized in a thousandth/ gallons.What happens if my bill is not paid via the due date? A Final Notice will be sent asking for the fee. If price or payment arrangements aren't made within 10 days of the mailing of the Final Notice, the carrier can be terminated. I haven’t paid my bill; how do I know if my water is scheduled for disconnection? Contact the Customer Service Department and speak to a customer support representative.Will I should pay to have my provider reconnected if it's far interrupted due to non-charge? Yes, you ought to pay the entire balance owed; further, a $25.00 flip off charge and a $25.00 switch on price should be paid to repair service. PLEASE NOTE, consistent with Long Neck Water Company regulations and regulations, a $a hundred and fifty.00 re-connection rate will apply to a premise that has had discontinuance of service because of the termination of a water provider agreement for 30 days or more.My water carrier has been interrupted for non-price. How can I have my water carrier restored? Contact Customer Service Department and a consultant will assist you to recognize the quantity this is owed. Once full payment has been acquired and a piece order has been issued, your service may be restored within 24 hours.Can I turn my very own water service again on? No, that’s Tampering with our gadget. If we stumble on that you restored your water carrier, your provider will be interrupted. Besides, to show off & activate charges ($25.00 every & $35.00 every after hours), a $75.00 tampering charge can be charged to your account. Also, felony action may be taken to prosecute you for theft of the provider. I didn’t acquire a water invoice – what ought to I do? Contact the Customer Service Department at (302) 947-9600 or email us at info@longneckwater.ComWhat must I do if I agree that my water invoice is incorrect? Contact the Customer Service Department and speak your concerns with a representative. You may additionally schedule an appointment with one among our technicians to check the meter reads and speak your usage history. If you continue to consider your invoice is inaccurate you can request a check of the meter. If exams display the meter is within the Public Service Commission pointers you may be charged a price based on the dimensions of the meter.How do I get records about my water nice? You can contact our workplace at (302) 947-9600 to request a copy of the most current Water Quality Report or view and download it on our website online..